67 Reviews
Traveller Rating
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Excellent16
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Very Good22
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Good16
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Average7
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
21 years 5 months ago
Just returned from this Hotel. Was in block 4 - nice view of the cranes! Think it was bad of Airtours to notify me 5 days before I went, as the size of the building works means it has been being constructed for a considerable number of months.
Apart from that the Hotel was great, the staff were great, the cleanliness throughout was outstanding, the only other thing - why so many bloody steps to the beach (700 of them!!!) No wonder they have sets of scales ever so often on the way down, a great way to lose weight!!
Would definitely go there again.
Apart from that the Hotel was great, the staff were great, the cleanliness throughout was outstanding, the only other thing - why so many bloody steps to the beach (700 of them!!!) No wonder they have sets of scales ever so often on the way down, a great way to lose weight!!
Would definitely go there again.
Travel operator: Airtours
21 years 5 months ago
Wonderful hotel. Loved every minute. A bit of a difficult situation but then every hotel on the island is the same.
Entertainment fantastic and so were the staff. The bar staff were lovely to my little girl. Rooms were great. Maids cleaned all the time. Even washed up.
Can't wait to go back.
Entertainment fantastic and so were the staff. The bar staff were lovely to my little girl. Rooms were great. Maids cleaned all the time. Even washed up.
Can't wait to go back.
Travel operator: Airtours
Recommended
21 years 7 months ago
I have stayed at this Aparthotel twice now and wouldn't hesitate to go back, the pool area is fantastic for both kids and adults.
The entertainment team are very good and you are never bored.
The apartments were very clean and the staff very friendly.
The person who said that they wouldn't go here again even if it is free - Must be MAD !! But lets face it all some people go on holiday for is to complain....it's a known fact.
The entertainment team are very good and you are never bored.
The apartments were very clean and the staff very friendly.
The person who said that they wouldn't go here again even if it is free - Must be MAD !! But lets face it all some people go on holiday for is to complain....it's a known fact.
Travel operator: Airtours
21 years 8 months ago
Had a great time at the puerto azul during the month of july.We had a great view from block 1 but i know block 4 looked more like a building site than a hotel.
Entertainment was good, and pool activities for all ages likewise.
Thinkin of returning nxt year as long aswe get block 1/2.
Highly recommended.
Entertainment was good, and pool activities for all ages likewise.
Thinkin of returning nxt year as long aswe get block 1/2.
Highly recommended.
Travel operator: Airtours
21 years 8 months ago
Stayed for 2 wks in Aug 2000
on arrival had to wait 3hrs before being booked in & apartment still wasn't clean. Apartment flooded on numerous occasions, water coming through the ceiling. asked many times to be moved to a different apt but none available, asked to be moved to different complex Airtours staff didn't want to know. Beds only changed 1 in 1st wk, when I went to reception to ask for beds to be changed there was a family in front of me holding there used bed sheets waiting to get them changed themselves. Requested sea view apt near the pool area when booking, apt was almost the furthest away from the pool & all we could see from our balcony were trees to the front & steps from the town to the left. A couple of evenings there were local teenagers drinking on the steps & on 4 occasions I saw couples having sex on the steps (luckily my daughter didn't see them). entertainment in the evenings was rubbish.
Two good points Kids club & Kids club staff brilliant.
the pool bar was clean & food was OK.
WILL NEVER STAY IN PUERTO AZUL AGAIN, EVEN IF IT WAS FREE.
on arrival had to wait 3hrs before being booked in & apartment still wasn't clean. Apartment flooded on numerous occasions, water coming through the ceiling. asked many times to be moved to a different apt but none available, asked to be moved to different complex Airtours staff didn't want to know. Beds only changed 1 in 1st wk, when I went to reception to ask for beds to be changed there was a family in front of me holding there used bed sheets waiting to get them changed themselves. Requested sea view apt near the pool area when booking, apt was almost the furthest away from the pool & all we could see from our balcony were trees to the front & steps from the town to the left. A couple of evenings there were local teenagers drinking on the steps & on 4 occasions I saw couples having sex on the steps (luckily my daughter didn't see them). entertainment in the evenings was rubbish.
Two good points Kids club & Kids club staff brilliant.
the pool bar was clean & food was OK.
WILL NEVER STAY IN PUERTO AZUL AGAIN, EVEN IF IT WAS FREE.
Travel operator: Airtours
21 years 9 months ago
Had a large spacious apartment with all kitchen equipment needed - toaster, kettle, microwave etc. - huge balcony overlooking Gloria Palace hotel which was then under construction but now complete and the sea beyond that. Our front door opened literally onto the pool which was fabulous. Regular cleaning and sheet/towel changes and the maids even washed our dishes! Saw a couple of roaches over the fortnight but definitely no infestations - hey, they live there, it's their country ! Excellent pool area and lots of sunbeds but the usual "be up early" if you want a specific spot. Pool bar served good quality and good value food and the entertainment at night was ok although we went up to the Europa Centre most nights which has plenty of eating places and more than enough entertainment.
Travel operator: Airtours
Recommended
21 years 9 months ago
When i stayed at the puerto azul i enjoyed it very much and found that it is easy to make freinds as everyone is so freindly. Im soon going back to the puerto azul for more than one reason. The local Europa centre is easy to get to and get around, its is full of amusments for kids and some of for the adults. I would easyly go when ever i could because the staff is brill and the hotel is extreamly clean and the food, well i have neather tasted anything like it!!!
Travel operator: my travel
Recommended
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