On the morning of the flight I was up early , went on line to book on this was completed even had to tick box as the seat were at the Exit about me being able to do the exit.
The Site stated I could not print off booking pass this was to be picked up at airport.. That night at airport went to drop bags and was told by the Thomas Cook Rep you can’t do this you must join the Q and checking in, so why ask us to checking on line.
If I wanted to do a bag drop I could do a priority Booking by that was “£100” each. No way was I going to pay that. Join the queue got to desk show the Lady my checking conformation. After a minute or so she give us our boarding Cards (No 1 Rule from now check to see that they are what you purchased).
When we boarded the plan our boarding passes give us the last row back of the plane next to Toilets and Gallery Row 38 no Row 12.
On my return I filled out the compliant from on the web site. Was told would hear in 28 days. After 28 days no news so I phoned them up .First could find my compliant but after 10 minutes it appeared. There answer was they can change your seats and you have no say in it???
I would like to know why my seat was changed even after checking and get conformation of this.
Why I was not told about the change,
I know tar checking personal talk to each other via their screen and us codes to describe passengers. I am of the opinion that the Thomas Cook Rep had words with the checking Clarke. How could confirmed seat be change? The persons who had our seat were just a normal couple.
I am beginning to understand why Thomas cook are having trouble if they can explain why something has happen and can do with your booking as they see m fit. Now the True meaning of the package holiday comes you are just a Package to be moved around so they can get your money
Travel operator: Thomas Cook
This is the 3rd time we have visited within the last 12 months each time for 2 weeks and can honestly say you will not find a friendlier hotel in lara. From the moment we arrived we were welcomed back as if we were part of a Family.
I am already flicking through the pages and internet to book for May AND September next week
Thanks Sherwood again, you have a hotel and staff to be proud of.
This was our first visit to Turkey and so we were not sure what to expect. Let me assure you that the hotel and resort exceeded all our expectations.
The hotel is very clean and the staff are all very friendly and attentive. The room we stayed in was very clean with a very adequate bathroom, which is quite important to us.
There are five pools which offer a wide range of activities as well as a place to just relax and chill out. Even though we went in June which was quite busy, there were plenty of sunbeds around the various pools and on the private beach. The layout of the grounds is very impressive with everything within reach without it seeming too overcrowded. The grounds lead to a lovely private beach with its own jetty into the sea with its own sunbeds and leather bean bags for a perfect opportunity to soak up the sun.
The entertainment team are very enthusiastic but do not intrude if you just want to relax. The evening entertainment ranks among some of the best we have seen on our previous holidays.
The food is very good and a visit to the Italian a' la carte restaurant is highly recommended.
On the down side, prices in the hotel shops are on the expensive side and most prices are in euros and not Turkish Lira, so it might help if you take euros as well as lira.
We would also recommend a trip into Antalya on the hotels courtesy bus to visit the local market which will give you a chance to barter for plenty of souvenirs.
I would definitely visit this hotel again and would recommend it for a holiday to anyone who has not visited Turkey before.
2 out of 6 pools open for the full week, the main pool had no water in, we kept having to moan to get the slide pools open, then we got them for 1hour 2x a day if we were lucky.
No children’s menu as stated, my 6yr old lived on spaghetti bolognaise and plain pasta, no ice cream. Plenty of food for us. The staff were good though, went and found my little girl a pudding she liked.
My little girl cut her ankle in the indoor pool, the onsite doctor was brilliant and the ambulance team, hospital was brilliant with her.
Asked the animation guys if they could give her a certificate for being brave, the girl didn’t even speak English, so my little girl missed out on her certificate. We were so disappointed, we had arrived on the Monday morning, really tired after being delayed, by Tuesday I just wanted to go home.
The little kids pool was taped off along with the playground.
My son didn’t want to go out of the hotel seeing the state of the paths outside, full of rubble about a foot of the kerb we just stayed in the hotel. Banana boat about £7 each.....£2 each in Tunisia...was told it was because they are all 5* 24 hour all inc hotels.
There was a wellbeing centre in the hotel, not part of your all inc, I had a Turkish bath and a massage, very nice. There reps do have a trip for these, but with me having psoriasis no-one knew for sure if they would do me or not, so I had to have it done in the hotel, that was about 50l for the Turkish bath.
The animation guys were good at this hotel they were the people who gave me a good holiday.
However, we arrived 9th April and all the pools were not open, the slide pool eventually opened but for just two hours a day! Some were not even filled which was a disappointment for the teenagers in our group. So beware if you go in April as they were starting to open the other pools as we were leaving.
It was our first all-inclusive holiday and we could get food and drink 24 hours a day! Food was plentiful, they never seemed to run out of anything and there was a huge choice. In addition, there were two al a carte restaurants that you could book, with waiter service.
The hotel is right on the beach and with the provision of pool/beach towels, is a definite bonus.
It was our first time in Turkey and we will definitely go back, everyone was so friendly and helpful, particularly the staff, always smiling.
Travel operator: thomas cook
Staff work very hard to keep all area's clean in very hot weather
lots of different choices of food,from corn on the cob being sreved outside,jacket spud,etc
direct on the beach about 15 min from Antalya town by taxi/bus,quite a few shops around the hotel over the road and about 10 min stroll away,good copy designer clothes,bags
All staff were very nice and again they work hard there is'nt much aircon in the public area's
Usual daytime things going on
the evening entertainment we feel let the hotel down,they did have a Gala night which was lovely all red and white turkish dancers, belly dancers, and a band,fire works to end the night off.
The al carte looked nice but not what we like to eat as it was a set menu with food in sauces,but that's a personal choice
Free safe, Free fridge replenished everyday more like a cooler but it done the job,
Travel operator: firstchoice/thomson
Travel operator: direct holidays
The hotel was kept spotlessly clean and the beds/towels were changed daily.
There was a great variety of food to choose from, not necessarily geared towards the English guests, but it was still very good and we never went hungry.
The staff were very friendly and eager to help. The entertainment was like a foreign Butlins team. Not brilliant but we had a laugh. The pool areas were kept immaculately clean and there was no problems getting sunbeds. Also the pier area on the beach was kept clean and tidy, but it was more difficult to get seats and brollies there but that was only due to the size of it.
There was a different daily cocktail to try as well as the full range of drinks, which were fine. In my opinion this holiday is great for those who want to stay on the complex as we didn't think there was much outside but we had a great holiday and wouldn't hesitate to choose this for future holidays.
Travel operator: Thomas Cook
Travel operator: thomas cook
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