Hotel was nice looking from outside but that's where it stopped. Inside you could see it was not very clean. On the way to our room we came across some plates left out side a bedroom door and on leaving the hotel a week later the same plates were on floor covered in dust.
Bedroom was dirty and although we did complain the staff done nothing. The bed was broken, the mattress was dirty and it jumped with fleas. The shower worked and stopped working while you were under it. Beds were not changed daily, no entertainment at all in hotel.
Food was appalling.
It was that bad that four guests got moved to another hotel and one guy packed up and went home! Out of 20 in hotel about 12 of us were eating out lunch times and dinner times - staff didn't really want to know.
Never go there again!
My wife and I stayed in April/May 2010. We where 'All inclusive" with Thomas Cook, sold as a window deal and not included in their brochure, as it's new to Thomas Cook. It was apparently a good deal for all inclusive in Egypt.
Unfortunately Luna Sharm only just scrapes in as a Full Board offering.
On our arrival you are greeted by a very poorly lit entrance by friendly staff . It is clear from entering the foyer that every expense has been spared as the lack of air con was stifling. Once our bags where taken to our room we had a look around the pool area. Night & Day you must watch your footing ! As nearly all the paved areas are crumbling away and quite dangerous in the low light so we returned to our room to unpack. The 3 star hotel room was clean but a bit basic with just a TV, one chair and a curtain and rail for a wardrobe and well, that was it. However the air-con was free and the bed was firm and a good size. The room was cleaned daily and the beds made not sure if the sheet was changed just made up I think.
The balcony was fair in size and overlooked the pool which was nice as you can view the 20 or so beds! Yes I am not exaggerating. The lack of sun beds was shocking. We tried at 0800 day one and 0830 on day two and could no get a bed for love or money and so forced to sunbathe at the beach which was admittedly a free bus ride and free sun-bed at the other end but obviously the food and drinks where not. (Just reminding you we where on an all inclusive) and really forced to eat out, unless you shared the one dirty broken chair on your balcony or sat on the uncomfortable benches next to the really loud russian dance music blaring out across the tiny patio and pool all day. Luna reminds us of a cheap one night motel 10-15 minutes from the beach.
The food presented at Breakfast, Lunch & Supper is Egyptian and Russian. However in Luna's defence they made us a Pizza on request hard work though. The restaurant resembles a small staff canteen that is poorly maintained with dirty marks on the wall and strange bugs on the ceiling and walls. Self service was on chipped crockery and reasonably clean cutlery. I was very disappointed as I frequently handed plates back to staff as they where unclean. Oh, and plates are whisked away before your last mouthful in some inane attempt to reduce your consumption, which I did not want to have seconds anyway. We like foreign food and we are open minded but the food was tasteless and just not palatable. We are not criticising the food quality just what we ate on and in and it's blandness. My wife's beef was uncooked one evening and the menu became so repetitive and bland we decided to eat out at lunch twice and one night as we couldn't stomach the meals anymore. It was proving to be a very disappointing stay and food & drinks away from the hotel were great but costing money which you don't expect when on an all inclusive.
Drinks where served by staff in chipped glasses but mostly half filled plastic cups, small vending machine type. All inclusive drinks are from 10am to 10pm only! The staff where apparently always too busy stock taking to serve and I would often wait 5-10 minutes at the bar. Usually our drinks where presented in small vending machine plastic cups half filled and often fizzy drinks where flat. Wine is only served during meal periods and no cocktails as they do not know what they are.
Their are no snacks in between meal times which is annoying as most other hotels in the area do have drinks & snacks until midnight.
The entertainment every night was by ticket at around 6 LE unbelievingly set at 22.30 in the upstairs bar where all drinks are charged for at the going rate approximately 30-40 LE for a bear, 50 LE cocktails.
We only noticed a few children during our stay, who where predominantly Russian. It is certainly not a safe area around the pool, there was a small grass area set out as a play area for kids with a few bits of kids furniture but no supervision. We only witnessed one evening of animation but this was probably due to the lack of children.
Travel operator: Thomas Cook
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