After reading constent reviews for the hotel i really thought id give it a miss but in the end i changed my mind. From my opionon.
For starters we stayed in medera block 5th floor. When we arrived reception was abit busy but for a big complex what do you expect however we were seen within five minuits. You are given a map of the complex which is easy and simple to follow. Our room was spotless and all the view's are of good standard. Spair blankets and sheets are avaible and each room evan offer cups/plates saucepans ect. We thought we'd go self catering as we wanted to try bars and restaurants (Big mistake as it can be rather pricey). On day trips all inclusive/other board basis are given a packlunch.
The location of the hotel is far better then a lot of them out there. You are buy the river which is beautifull also you are only 5 - 10 mins walk from the beach. There are 8 Swimming pools in totel they're are also go-Karts/Tennis courts/Live Free Entertainment Every Night/Spa Shops Around Sight And Plenty of poolside bars. The complex is beautifull.
Air con / Other Items are avaible to rent from reception for hardly any euros.
For a 3* rated Hotel people should not go expecting Gold. Id recomend to any couple/Family wanting to expeciance a pleasent Stay
Travel operator: Travel Republic
Food was fresh and varied and there was always plenty that any of us could eat.
Didn't have to queue for anything and check in was over in a matter of minutes.
Towels were replaced as and when you asked and room was cleaned 3 times in the week we were there which I feel was adequate (there was a brush and cloths if we needed a mini clean up inbetween).
Kids entertainment was fab and we had no problem getting a seat although I appreciate that might be a different story during peak times.
We will definitely be back but will stick to this time of year.
Travel operator: A1 Travel
Travel operator: Low cost holidays
Travel operator: sunset
Travel operator: sunmaster
This was our third visit. We think its ideal for families but not for mature couples.
Travel operator: thomas cook
The check-in system is appalling and it took us an hour to get checked in.
The food is reasonable but the buffet is manic with people everywhere and regular breakages.
Our room was freezing cold with no heating/air conditioning of any sort. Take extra bedtime clothes if you are going in the Spring - I went to bed fully clothed some nights! Extra blankets are available if needed.
The staff are really helpful and never seemed to lose their tempers.
Travel operator: Teletext Holidays
The only place we could eat to make use of our all inclusive option was the main restaurant. At breakfast and dinner the queues for entry and hot food were horrendous. By the time you had put veg and potatoes/chips on your plate you often then had to wait for fish/chicken etc to be cooked. By the time you got back to your table the meal was cold. They need to look at the set up in the restaurant to make it run more efficiently.
The evening entertainment for adults was too late. The outdoor area had closed due to the time of year and they tried to squeeze everyone into the indoor room with tables placed outside for the unfortunates who had not arrived early enough to get a table indoors. The outdoor area had no speakers so if you wanted to play the bingo or listen to the entertainment at 2200 you were disappointed. Can't see the point in closing the outdoor area only to set up tables in another area outside which is not properly equipted to cope.
If you are travelling to this hotel with young children and in high season when all the facilities are in operation then you will most likely have a good holiday. Go expecting only 3 Star and you wont be disappointed.
Travel operator: travel republic
Travel operator: husband
All in all, our stay was pleasant but there were a few issues that Whilst didn't spoil the holiday were rather irksome.
Firstly lack of air conditioning - this was a major issue as the whole family but in particular, the children became very hot and bothered and grouchy - not the best way to start your holiday - Nights were the worst. I did manage to procure a fan from reception for 18 Euros (+ a 10 Euro deposit) but the lack of power outlets in the appartment (1 in the living room/diner - 2 in the kitchenette and one in the bathroom) and the short extension leads on the equipment supplied made it nigh on impossible to feel any benefit.
Secondly - there were only two hobs and a microwave for cooking on - no oven therefore making only basic "snack meals" available to cook meaning more often than not we still ate out.
Thirdly - maybe being a bit pinickety but water pressure in the building was low making it hard at times to shower and wash up.
There were not enough sun loungers to meet demand around the pool that we frequented most and as a result, people were getting up at 5 am to "reserve" them.
Evening entertainment was ok - if a bit repetetive - think you would have a better deal if you went all inclusive.
geographically wise the resort cannot be faulted it is within easy walking distance of one of the cleanest beaches that i have ever been on, plenty of bars both on and off site and easily accessible.
Getting there by coach is a bit of a 'mare as it is about a 45 minute transfer from Palma but usually there are about 8 hotels to drop off at first.
Looking back though, we really enjoyed it, the hotels were clean if basic and the staff were friendly enough although the smell of overuse of chlorine in the pool did put me off going in on a couple of occasions
Travel operator: Direct Holidays
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