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14 years 10 months ago
this is my first ever review, i usually just read them and read between the lines as some people just love moaning!!I have just returned form a week at the tansel beach hotel where within half an hour of checking in the maid stole a wallet from our room whilst i was still in. she came in to make up a third bed for my youngest daughter, my husband had left his wallet and mobile on the bed for me to put in the safe. when the maid came into the room she placed the clean linen over the wallet and phone and procede to pull out the sofa bed. she started to make up the bed and then made an excuse to leave with the sheet. she returned a couple of minutes later with a fresh sheet. when she left the second time i realized the wallet was gone. i went to the reception to report the theft and they were extremely unhelpful. the would not call the police no matter how much we insisted.the manager said i had to prove that she had taken it. i simply couldnt believe it. our rep tried talking to them but it was all in turkish so we didnt understand. he did say the police wont do anything but i know that turks have a dim view of theft. another holiday maker from estonia had his money stolen too which we probably would not have found out about but his english was excellent. guess what they wouldnt call the police for him either. i have visited turkey on numerous occasions and never experienced anything like this.the hotel itself was fine, the food was typically turkish which i like and the animation team did there best to keep everyone entertained. i wouldnt tell anyone not to go but dont leave anything lying around in your room please as they shrug their shoulders and give you "the me no speak english or i no understand" lines. oh and they all love you if they think you will spend money with them!!
Travel operator: hays travel
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