We were allocated rooms with a roadside view so we requested an upgrade. We were shown rooms with stuffing hanging out of the sofa and most of the glass was missing from the bathroom window. We were told these rooms would cost another £120 per room which was reasonable for 21 days.
We refused these rooms and asked to be shown the best rooms available and were shown the Honeymoon Suite at a cost of £100 per room. These rooms were better than the others so we accepted them even though they didn't have balconies.
Bedding was supposed to be changed on alternate days but this did not always happen and we had to request fresh pillowcases after 6 days. Our bathroom was cleaned maybe twice a week but we did get fresh towels daily, usually around 6pm which was a bit odd.
Breakfast was usually bread, fruit and eggs and served by cheerful staff.
The staff were always polite and helpful especially Sam the evening barman.
We only used the hotel pool once as it doesn't get much sun and it was the only place we were bitten by insects. Also a huge rat ran from the steps to reception in broad daylight!
We will definitely return to Goa but not this hotel ever again.
Our room (111) was on the 1st floor, sort-of overlooking the pool but in reality overlooking a field that had some rubbish dumped in it.
The rooms were: Sitting room approx 13 x 10 with a large sofa (which may have been a bed settee), 2 easy chairs, coffee table and TV which had a number of channels including CNN, BBC World News, National Geographic, Discovery & ESPN. It had a ceiling fan and doors led onto a decent sized balcony with 2 chairs and a table. Kitchen area with large fridge and sink. Bedroom which was small with 2 single beds, a wardrobe, chest of drawers, ceiling fan and air-conditioning unit. Bathroom.
The A/C unit wasn't very effective and had no temperature control. It just about made the room cooler than with the fan. We didn't have to pay extra for it, I'd have been very disappointed if we had paid for it.
The bathroom was OK but could have done with a deep clean of the grout between the tiles though. There was always plenty of hot water.
Bedding was changed every other day and the sheets were clean although not white. Towels seemed to be changed every day although they didn't change them when they cleaned the room but instead knocked on your door anytime between 6pm and 7:30pm. I don't know if this was designed to obtain a daily tip (it didn't work with us!) but it was sometimes inconvenient if you wanted a shower earlier although you could probably have rung Housekeeping and requested one.
The rooms were cleaned adequately enough and the walls were painted a nice pale yellow but there are some areas where they could give a better impression of the hotel with just a few minutes of work.
For example, the towel rail in the bathroom was loose as it had 2 screws instead of 4, the bathroom light was the same. Knobs on wardrobes & drawers either loose or missing. Not very important but minimal repairs would give a better impression of the accommodation.
Although we had booked B&B, we never ate breakfast in the hotel so I've classed this as a self-catering.
We didn't have any other meals or drinks there either.
There is a small oblong pool which looked clean, with about 10 sunbeds round it. It didn't seem to get a lot of sun during the day. There are 7 or so tables round the pool for drinks. The pool area and other communal areas were clean and the staff were very pleasant.
The safety deposit boxes were in Reception and seemed to be accessible all the time.
As our room was towards the back, there was no noise at all.
The best thing about the Magnum is the location, right in the middle of Candolim. Its close to the Elephant Shop for drinks and money change and there are lots of bars and restaurants within a few minutes walk.
Travel operator: Olympic
Rooms probably clean by Indian standard but slightly grubby (not that we thought that this was a problem) if you can get the larger room the better.
Towels changed daily, pool clean & the breakfast probably the best weve ever had (this was the 10th time in Goa). All staff very helpful, this was the second time we have been to this hotel & will probably be back
Travel operator: Olympic
Travel operator: hays
Travel operator: Jewel in the crown
Service from all staff could not be faulted. Everyone wanted to help in any way possible and always cheerfully.
Towels changed daily and bed linen every other day. Beds made up and apartment (sort of) cleaned daily.
It was a delight to spread some tips around during and at the end. I will certainly go again.
Travel operator: Thomas Cook
Travel operator: southall travel
The staff were charming and always ready to help out.
The pool and garden area were always clean and well kept. The onsite tailor was brilliant.
Travel operator: Manos
Breakfast was very good, usual basic stuff but unlike many others they didn't charge for omelettes and boiled or fried eggs. Rooms had AC and fridges as no extra charge. Beats the pants off the Park avenue and Senior Angelo where we usually stay. Would go back without a doubt.
Travel operator: Thomas Cook
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