80 Reviews
Traveller Rating
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Excellent28
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Very Good36
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Good6
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Average8
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 4 months ago
I was concerned about some reports on this hotel -especially regarding dirty sheets and the reported break-ins. However, I was presently surprised on arriving. Check-in was quick; the only drawback is trying to find your apartment, whilst carrying luggage and 2 sleepy kids.
Apartment was clean, and the maid came in every day except Sunday, even did the washing up as we had not washing up liquid on the first day. The only thing is that the sheets were definitely past their sell by date - tatty and stained, however you could tell they had been freshly washed. Quick point - if you want your towels changed, leave them on the floor !!! I made the mistake of going round picking them up, but the made changed them when asked. Thompson Reps helpful and there was always someone around.
Plenty going on all the time and the kids club is great - my daughter loved it, there is a playroom you can take younger kids too with drawing and making things. Entertainment a but cheesy - but what the hell - your on holiday. Good laundry room, internet PC's and small kids play area all off the reception area. Luggage & shower room available, for those travelling after checkout. Overall the Eden is clean and well presented, staff helpful, food OK & and the pool is lovely, but deep, no shallow end so watch young children.
For a 2* you could not do much better. Left my mobile in my room on leaving (hidden by my 2 year old) & the maid came rushing down to find us before we left!
Whilst the kids are young, we would go back.
Apartment was clean, and the maid came in every day except Sunday, even did the washing up as we had not washing up liquid on the first day. The only thing is that the sheets were definitely past their sell by date - tatty and stained, however you could tell they had been freshly washed. Quick point - if you want your towels changed, leave them on the floor !!! I made the mistake of going round picking them up, but the made changed them when asked. Thompson Reps helpful and there was always someone around.
Plenty going on all the time and the kids club is great - my daughter loved it, there is a playroom you can take younger kids too with drawing and making things. Entertainment a but cheesy - but what the hell - your on holiday. Good laundry room, internet PC's and small kids play area all off the reception area. Luggage & shower room available, for those travelling after checkout. Overall the Eden is clean and well presented, staff helpful, food OK & and the pool is lovely, but deep, no shallow end so watch young children.
For a 2* you could not do much better. Left my mobile in my room on leaving (hidden by my 2 year old) & the maid came rushing down to find us before we left!
Whilst the kids are young, we would go back.
Travel operator: Thompsons
Recommended
18 years 5 months ago
My wife and I, together with our 2 sons aged 10 and 8 travelled to the Eden Apartments on 28 November 2005 for a 2 week stay on a self catering basis. Quite frankly, i wish we hadn't.
The room was only cleaned once and that is because we did it! and the bed linen was changed twice in a fortnight and the ants..arh!.
The food was OK but we mainly ate out.
The Eden is high up and not suitable for the elderly.
The Staff at the apartments were friendly enough while we were there but the 'entertainment'was very, very poor.
Gary the DJ tried his best but looked like a fish out of water at times. He maybe new at it, i don't know. The supporting acts were terrible. There was one female 'singer' on and if she sang and acted in the way she did over here in England she would be pelted with rotten veg!.
The other act was parrott man, who was just some bloke showing off his collection of Parrotts!and they expected us to get showered, changed and put on our best toggs to watch him whilst drinking their flat lager!
In the first week we had a potentially violent domestic which took place next door and the reps had to get involved and we had rowdy youths on the other side of us who used to slam doors between 2-4 in the morning and run up and down verander singing at the top of their voices until we had to knock on them because they we waking up our children, they had no consideration.
If you like 'Chavs' or you are a 'Chav',then the Eden Apartments are for you! We will never ever set foot in them again!
The room was only cleaned once and that is because we did it! and the bed linen was changed twice in a fortnight and the ants..arh!.
The food was OK but we mainly ate out.
The Eden is high up and not suitable for the elderly.
The Staff at the apartments were friendly enough while we were there but the 'entertainment'was very, very poor.
Gary the DJ tried his best but looked like a fish out of water at times. He maybe new at it, i don't know. The supporting acts were terrible. There was one female 'singer' on and if she sang and acted in the way she did over here in England she would be pelted with rotten veg!.
The other act was parrott man, who was just some bloke showing off his collection of Parrotts!and they expected us to get showered, changed and put on our best toggs to watch him whilst drinking their flat lager!
In the first week we had a potentially violent domestic which took place next door and the reps had to get involved and we had rowdy youths on the other side of us who used to slam doors between 2-4 in the morning and run up and down verander singing at the top of their voices until we had to knock on them because they we waking up our children, they had no consideration.
If you like 'Chavs' or you are a 'Chav',then the Eden Apartments are for you! We will never ever set foot in them again!
Travel operator: Thompsons
18 years 6 months ago
I had the best time in the Eden Apartments! I went with my mum and Dad and 2 siblings.
My Dad broke his Achilles tendon 4 months before we went and when he was there he did it again he was gutted!
He couldn't believe it! The reps were a big help!
But even one of the reps said she was disgusted with the emergency contact line because none of the people on the other end of the phone could speak English which meant that it took half an hour 4 the rep to say that we needed an ambulance!
Apart from that it was fine, my dad said that the hospital treatment was excellent! Better than it was in England! He had his op there you see!
If you are up for a good time and enjoy a laugh it is the best place to go!
It is also very very good if you are going with your family, it is great for kids!!
Thank you very much Eden Apartments it was the best!
I cried when I left all day!!
My Dad broke his Achilles tendon 4 months before we went and when he was there he did it again he was gutted!
He couldn't believe it! The reps were a big help!
But even one of the reps said she was disgusted with the emergency contact line because none of the people on the other end of the phone could speak English which meant that it took half an hour 4 the rep to say that we needed an ambulance!
Apart from that it was fine, my dad said that the hospital treatment was excellent! Better than it was in England! He had his op there you see!
If you are up for a good time and enjoy a laugh it is the best place to go!
It is also very very good if you are going with your family, it is great for kids!!
Thank you very much Eden Apartments it was the best!
I cried when I left all day!!
Travel operator: Thompson
Recommended
18 years 6 months ago
It was my first time to Puerto Rico, although my 3 daughters had been several times but never stayed at the Eden. The Eden was more than comfortable and the accomodation excellent.
We had 2 x 2 bedroomed apartments and we all thought they were more than adequate. Staff were extremely friendly and maid service was very good. Although we were self catering we did eat quite often at the Eden and the food was excellent. Didn't find the entertainment very - how can I put it - entertaining?!
My grandson thoroughly enjoyed the swimming pool area - one downside was a pool table by the swimming pool. This became rather conjested with older guests driking whilst playing pool. Unfortunately several times glasses were broken which was extremely dangerous as children were running around barefoot. The pool table needs to be moved away from the swimming pool. Another thing to watch is both the bridge over the pool leading to the 'club' area and also the hump type ramp leading to the toilets at the swimming pool. Both areas are very very slippy and my daughter fell badly at the toilet 'crossing'. We saw several people, adults and children slip and fall on the wooden bridge.
On the whole the Eden was lovely and should I ever return to Puerto Rico (which I doubt because I didn't like all the hills ) I would stay at the Eden.
We had 2 x 2 bedroomed apartments and we all thought they were more than adequate. Staff were extremely friendly and maid service was very good. Although we were self catering we did eat quite often at the Eden and the food was excellent. Didn't find the entertainment very - how can I put it - entertaining?!
My grandson thoroughly enjoyed the swimming pool area - one downside was a pool table by the swimming pool. This became rather conjested with older guests driking whilst playing pool. Unfortunately several times glasses were broken which was extremely dangerous as children were running around barefoot. The pool table needs to be moved away from the swimming pool. Another thing to watch is both the bridge over the pool leading to the 'club' area and also the hump type ramp leading to the toilets at the swimming pool. Both areas are very very slippy and my daughter fell badly at the toilet 'crossing'. We saw several people, adults and children slip and fall on the wooden bridge.
On the whole the Eden was lovely and should I ever return to Puerto Rico (which I doubt because I didn't like all the hills ) I would stay at the Eden.
Travel operator: Thompson
Recommended
18 years 6 months ago
A brilliant couple of weeks. However; apartment smaller than I would have liked. We had a first floor, one bed apartment with limited storage space.
The balcony was very close to neighbours with no privacy at all. The cleaners came regularly, but we had the same tea towel all fortnight and sheets were only changed once. That said, the staff were excellent and location wasn't a problem for us as we hardly left the complex.
We went to the Commercial Centre once, but got so fed up of restaurant touts we didn't return. We also took a 13 euro taxi ride to Puerto Mogan (would recommend that) and a trip on Spirit of the Sea, but dolphins day off! We also, regretfully, went on a trip to Anfi only to be bored stiff for 4 hours.
Kids were catered for by brilliant kids reps and we enjoyed the quizzes and waterpolo! Although we went self catering we ate in the pool bar most of the time, food was good and reasonable (and also meant avoiding persistant restaurant touts in Europa Centre)On site shop was mailny cheaper than the Netto in Europa Centre.
I would definitely go back again.
The balcony was very close to neighbours with no privacy at all. The cleaners came regularly, but we had the same tea towel all fortnight and sheets were only changed once. That said, the staff were excellent and location wasn't a problem for us as we hardly left the complex.
We went to the Commercial Centre once, but got so fed up of restaurant touts we didn't return. We also took a 13 euro taxi ride to Puerto Mogan (would recommend that) and a trip on Spirit of the Sea, but dolphins day off! We also, regretfully, went on a trip to Anfi only to be bored stiff for 4 hours.
Kids were catered for by brilliant kids reps and we enjoyed the quizzes and waterpolo! Although we went self catering we ate in the pool bar most of the time, food was good and reasonable (and also meant avoiding persistant restaurant touts in Europa Centre)On site shop was mailny cheaper than the Netto in Europa Centre.
I would definitely go back again.
Travel operator: Thomson
Recommended
18 years 8 months ago
The Eden has basic rooms which are a bit small and not brilliantly clean but as you are only really there to sleep, they are adequate.
The poolside bar serves a good variety of food which is quite nice and very reasonable compared to outside bars/restaurnts. I would definately recommend the breakfast.
Location wise, the Eden is at the top of Puerto Rico which isn't the best part of the resort but it does have a shopping centre very nearby where there are plenty of bars and supermarkerts. A taxi to the bottom complex where it is about four times bigger and better will only cost you 3 euros each way and is definately worth doing.
The hotel staff are pleasant and helpfull.
Entertainment at the Eden cant be faulted, there is something for everyone from a very good hypnotist( which I took part in) to an Abba tribute group and an excellent DJ( Thank you Mark for making my holiday!). Make sure you visit the BBQ on Sunday night which is definately worth the money.
Be wary of some of the trips they offer you to gon though such as Sioux City which we found to be a real dissapointment ecspecailly the free food, the free beer however was good but the show wasn't brilliant and it seemed expensive for what you get.
There is a pool which is clean and spacious but no seperate pool for children as stated in brochure which was a shame but my kids went in anyway so it did't really spoil it.
We were warned to be aware of mosquitos but I hardly saw any. I did see a few cockroaches in the room though they were quickly sprayed and died. (Dont stamp on them or they will release eggs and breed!)
Overall I would recommend the Eden - if you have kids they will love it and even if you dont it has something for everyone!
The poolside bar serves a good variety of food which is quite nice and very reasonable compared to outside bars/restaurnts. I would definately recommend the breakfast.
Location wise, the Eden is at the top of Puerto Rico which isn't the best part of the resort but it does have a shopping centre very nearby where there are plenty of bars and supermarkerts. A taxi to the bottom complex where it is about four times bigger and better will only cost you 3 euros each way and is definately worth doing.
The hotel staff are pleasant and helpfull.
Entertainment at the Eden cant be faulted, there is something for everyone from a very good hypnotist( which I took part in) to an Abba tribute group and an excellent DJ( Thank you Mark for making my holiday!). Make sure you visit the BBQ on Sunday night which is definately worth the money.
Be wary of some of the trips they offer you to gon though such as Sioux City which we found to be a real dissapointment ecspecailly the free food, the free beer however was good but the show wasn't brilliant and it seemed expensive for what you get.
There is a pool which is clean and spacious but no seperate pool for children as stated in brochure which was a shame but my kids went in anyway so it did't really spoil it.
We were warned to be aware of mosquitos but I hardly saw any. I did see a few cockroaches in the room though they were quickly sprayed and died. (Dont stamp on them or they will release eggs and breed!)
Overall I would recommend the Eden - if you have kids they will love it and even if you dont it has something for everyone!
Travel operator: thomson
Recommended
18 years 9 months ago
These apartments were kept spotless, the cleaners were in 5 times each week. If you were still in bed you just put the do not disturb sign on the door and they came back later.
The pool was big and people still reserved sunbeds with towels but the reps soon removed them!
Hotel food was good and cheap and also quick service for those who were starving.
The staff were always friendly and couldn't do enough for you.
The entertainment was good too but after 2 weeks you got fed up with the same pool games.
We are going back to these apartments again next year.
The pool was big and people still reserved sunbeds with towels but the reps soon removed them!
Hotel food was good and cheap and also quick service for those who were starving.
The staff were always friendly and couldn't do enough for you.
The entertainment was good too but after 2 weeks you got fed up with the same pool games.
We are going back to these apartments again next year.
Travel operator: thomson
Recommended
18 years 9 months ago
I went there last year and it was an amazing place to go with all arcade and trampolines near by we were set for the full 2week. I am going back there on Monday... 26.2.07 and I am going to have an amazing time.
Travel operator: thompson
Recommended
18 years 10 months ago
Me and 7 of my family visited the Eden apartments in June 2005 and I would come here again next year.
The rooms were spacious and very clean, the maid service was brilliant, they came in 5 times a week, and did a great job.
The bar staff were excellent especially Mitchell. And the reception staff were great even when my sister lost her purse they were phoning around to try and find it for her.
The reps were great, and the kids reps were excellent at entertaining the children.
The entertainment team called Mark and Vicky were fantastic and activities were going on from about lunch time until midnight.
The rooms were spacious and very clean, the maid service was brilliant, they came in 5 times a week, and did a great job.
The bar staff were excellent especially Mitchell. And the reception staff were great even when my sister lost her purse they were phoning around to try and find it for her.
The reps were great, and the kids reps were excellent at entertaining the children.
The entertainment team called Mark and Vicky were fantastic and activities were going on from about lunch time until midnight.
Travel operator: thomson
Recommended
18 years 11 months ago
The Eden was clean and well equipped. The only problem we had was the cockroaches but we were supplied with spray for the room and when we first reported it to the reps the cleaners came and sprayed the room well.
The only other concern we had was the security as there was numerous break ins in apartments while we were there. The staff in the bar/resturant (santiago, eric, ben, and mitchell) couldn't do enough for you and the food was really good as well.
Entertainment staff Mark, Vicki and Streach were really good as well, they kept you entertained every day, and the turns they had on the evening were good as well.
The only other problem we had was the Eden is situated on top of a mountain so if you are super fit then great if not be prepared to spend money on taxis and buses.
The only other concern we had was the security as there was numerous break ins in apartments while we were there. The staff in the bar/resturant (santiago, eric, ben, and mitchell) couldn't do enough for you and the food was really good as well.
Entertainment staff Mark, Vicki and Streach were really good as well, they kept you entertained every day, and the turns they had on the evening were good as well.
The only other problem we had was the Eden is situated on top of a mountain so if you are super fit then great if not be prepared to spend money on taxis and buses.
Travel operator: thomson
Recommended
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