Travel operator: first choice
Travel operator: Independent
Travel operator: First Choice
So when we got there 2am and were told we had been moved i wasnt best please till the porter opened the door to our room its was huge and spotless.The sevice at the 5* hotel is faultless the food is the best hotel food in sunny beach with plenty of choice and the staff are really efficient and friendly.The room has a free safe which save us about 50 lev for the 14 nights. The maid serivce is 7 days and boy what a job even fold your clothes if you leave them out.We ended up with fresh towels everysingle day. This is a moden elegant classy hotel i am so so glad the victoria palace(which is a bit las vegas on a budget if i am truthfull) was full because this is certainly a upgrade in everyway we can even with the hotel being nealy full get a sun bed with a mattress which are free all the time. However there are bad points 1.not on the beach short 50meter walk(am lazy) 2.The drinks if your not Allinclusive are double normal bar prices.
Travel operator: Balkan Holidays
when we arrived we were impressed with what must be the biggest hotel in sunny beach.the front foyer was pretty nice , this hotel is in the busy central area of sunny beach. mood changing lights nice decor.
reception staff were quite helpfull even though it was 4 am.
was told our room was block E room 305 so the bellboy took our cases for us out of the front door of the hotel into the shopping mall. 200 yds along there is an un guarded enterance to block 3 into the lift area ,of which one was broken for the entire stay!!!!! and up to third floor. room was of a good size bear in mind this was one of the appartments as we booked self catering then up graded to all inc .
seperate bedroom with king size bed
loads of towels
towels for sunbeds
time for a quick sleep
BREAKFAST-this is where all the bad things started
hard to find a clean table, you had to clean it your self or wait.
lack of choice
toast made on the slowest toaster ever made
no kids stuff.Overall not a good choice.
Down to the pool-plenty of beds already gone,so get down about 9am to reserve one .Nobody checks them so you could leave your towels all day and nobody cares. Weather was hot hot so time for some pool service.
To the bar waited 10 mins nobody there!!!Beer was nice kamanitzi.
asked for ice cream was told it was in restaurant between 11 and 1 pm for lunch. Not impressed for kids sake !!!!
lunchtime went up to restaurant
there was nothing for kids
ohh there was 2 flavours of ice cream
which was melted!!!!!maybe it will get better
back to the pool which were cold but once you get in are very pleasent ,had a swim then fancied a beer or 2.
pool service slow again but the ladies (bargirls were really nice)tried there hardest
dinner-was told to sit where we liked but once again no clean tables ,had to clear one off. slow for drinks. food was absolutley awful
no kids stuff and no ice cream
retreated to the pool bar after dinner. Sorry sir bar closed at 10 o clock
so back up to the lobby bar which was deserted. Heard music coming from the piano bar lets have a look. Sat down, no one else in there
ordered drinks then said we were all inc. She said sorry sir we are not all inc. This is seperate from the hotel. We had had enough so bought some beer from the 24hr supermarket and sat in the room
same as 1 but getting worse
people power managed to get the pool bar to serve us snacks at lunch time ie. piazza burgers,good choice on the snack menu
the barman had 50 odd people sitting at the pool bar at 10pm and was gonna close it to go and open the lobby bar ????????????
he said he was doing what the manager told him
i said get the manager
and explained the logic of keeping the pool bar open
he agreed alas the bar was open till 1am ,and the barman never stopped
food still bad
everone was eating in the snack bar
it says a lot when the snacks are better than the restaurant!!!!!!!
still no ice cream
the rep had a long queue of people complaining about several of the mentioned things...she wasnt happy
we checked out at 12
asked if we were still all inc as we arrived at 4am sat -payed for 7 days -surely this would take us to 4am sat
no it finished at 12 fri
after heated words i was told that i could eat in the restaurant before we left at 1 am ---what an insult ...
overall i wouldnt rate this hotel as a 5 star maybe 3+ stars but the food as -1stars
it needs to sort some sort of entertainment out in maybe the lobby bar
and offer more things for kids
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Travel operator: first choice
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