Travel operator: Holidaygems
Travel operator: balken
The hotel was always very clean and tidy, any mess was cleaned up straight away, rooms were big enough for 2 adults and 1 child, with just about sufficient storage space. The bathroom was big and had a shower cubicle (but no hot water at busy times, between 17.30 - 20.00)
Food was o.k , breakfast was always good (no HP sauce though) and they don't do proper bacon, just warm ham.
Lunch & dinner always had a fairly good selection and the salads were very good, some people found all the hotel food inedible and ate out every night, but they must be so fussy, as there is always something there that even the most fussy eaters can have. (my 2 kids are fussy and lived on pasta / chips / salad etc for 2 weeks)
Hotel smack bag in the middle of everything, but could get a bit noisy when the alco's roll in at 3-4 in the morning.
Staff pretty miserable most or the time, never smiling or having a laugh with you, but we always got what we asked for (eventually)
No entertainment at night whatsoever!!!
Kids entertainment every day (1 hour) was the same but they all enjoyed it.
The pool was always very cold, great to cool off but you couldn't stop in for long.
Travel operator: Balkan
The pool is tiny, no where near big enough for the size of the hotel, & if you are lucky enough to get a sunbed it will probably be broken. The pool area was not good at all, my partner tripped on a cracked bit around the pool & badly hurt his toe. The pool bar is OK, but be warned if you are all-inclusive - the drinks here are not included, yet its about the only area with friendly staff & any atmosphere.
We found the food not good at all Im afraid, we had a toddler in our party & it was difficult to find anything he would eat, plus the strict times didnt make it any easier, its hard to tell an 18 month old when hes allowed to be hungry, we ended up taking fruit away with us for him most of the time. We struggled to find anything we liked ourselves, most days it seemed to be a lot of fish dishes. We actually ended up spending quite alot of money eating out, despite having paid to go all-inclusive.
The rooms were a bit run down & in one of the rooms we also had a leak in the bathroom, we had to wait days for this to be sorted. In our room the light switch panel came off the wall one of the times we put our key card in but my partner just tried to fix it back on as we were leaving the next day. When we were checking out we were informed we would be charged 70 lev for a new fitting!! We tried to argue our case, it wasnt our fault their hotel was falling apart but they said we should have reported it. So be warned make sure you report anything that breaks at this hotel, they probably wont fix it for days but at least you wont get charged!
Travel operator: Balkan
Travel operator: thomas cook
I can assure people that this hotel comes nowhere near to 4* rating not even a 3* - 2* is being generous.
Myself and my family are not fussy eaters and love to try most things but quite simply the food here is absolutely awful. Not much of a choice and usually luke warm if your lucky and if you go to eat near the end of the sitting there wont be much food anyway. The restaurant is more akin to a works canteen than a supposedly 4* establishment.
Yes the towels are changed every day but you only get one per person and the size of that is just above that of a hand towel. At least 25% of the sun beds are broken, no mattresses on the beds and there are only 20 tatty sun umbrellas so if you want one, get up early to beat the selfish people that hog them at about 6.30 in the morning ( and it is not the Germans doing this).
If you dare to complain about anything the staff suddenly become unable to understand English. Thank goodness I was only there for a week.
Travel operator: Olympic
to sunny beach six years in a row if you like loutish
mob rule and dont to sleep you will love it i got one nights sleep out off 14 thats when we did a two day trip to sofia
Travel operator: balkan holidays
Travel operator: Mytravel
Reception staff and porter staff were also very helpful and nice.
The staff in the lobby bar were totally different, there was one night we asked for a cocktail, but it must have been too much like hard work, he returned to say it was not available, so we went outside to pool bar where it was no problem there...? Needless to say we never returned to the lobby bar. Pool bar staff really nice and cant do enough to help.
The room...very 1970s looking plenty of space and kept very clean everyday by the cleaners.
The food...breakfasts were first class really good.
Evening meals...please take this advice and eat out. They were awful. Plenty of other people complained as well. We as others complained to our rep, but to no avail, she said their quality controller was looking into it. You would have thought they would have done that in May.
Finally our rep...total waste of space - at our welcome meeting she told us about all the usual excursions, she highly recommended the lazy day cruise (a 3/4 day cruise on a boat with swimming, fishing can diving and cruising along Sunny Beach and Nessebar) she also recommend to book our return seats to make sure we sit next to each other. Well that didn
Travel operator: first choice
Room, my girlfreind has a spine problem which causes great pain when walking and climbing stairs requested 1st or 2nd floor you guessed it put on 10th.
Lifts much too small for size of hotel. Had to pay
Travel operator: first choice
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