33 Reviews
Traveller Rating
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Excellent1
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Very Good11
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Good10
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Average8
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Poor3
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 7 months ago
I went in a large group of friends of various ages and found this hotel slightly dated but excellent value.
We arrived very late at night after a 3 hour delay but the staff couldn't be more helpful ensuring that everyone was sorted to their rooms as quickly as possible and the staff at the lobby bar were more than happy to stay open late into the night to ensure we all had a couple of nightcaps, in fact the staff were so good we ended up there most nights till late in the morning.
The rooms although a bit dated but were extremly clean and roomy with good bathrooms and the tv had more English channels then most places I've stayed. Our towels were changed daily and sheets always seemed fresh.
The food however was poor breakfast was OK and set you up for the day but the dinner was rather poor and although edible was a bit warm and samey. However there are many excellent cheap local resturants so we often went out (however all local dishes were luck warm).
All the staff were friendly and polite particulary the lobby barman and the pool waiters. The pool was cold and bit too small for the size of the hotel but it's praticularly on the beach which had plenty of room.
The lifts were dodgy and we used the stairs when we could.
The worst thing about our holiday was the rep who was off hand and actively discouraged members of the party from taking trips (all except reps night and bar crawl) and refused to book our seats on the plane unless all 25 of us paid (when we got to the airport we all were sat together anyway).
All in all a good basic hotel in an excellent location to explore the resort.
We arrived very late at night after a 3 hour delay but the staff couldn't be more helpful ensuring that everyone was sorted to their rooms as quickly as possible and the staff at the lobby bar were more than happy to stay open late into the night to ensure we all had a couple of nightcaps, in fact the staff were so good we ended up there most nights till late in the morning.
The rooms although a bit dated but were extremly clean and roomy with good bathrooms and the tv had more English channels then most places I've stayed. Our towels were changed daily and sheets always seemed fresh.
The food however was poor breakfast was OK and set you up for the day but the dinner was rather poor and although edible was a bit warm and samey. However there are many excellent cheap local resturants so we often went out (however all local dishes were luck warm).
All the staff were friendly and polite particulary the lobby barman and the pool waiters. The pool was cold and bit too small for the size of the hotel but it's praticularly on the beach which had plenty of room.
The lifts were dodgy and we used the stairs when we could.
The worst thing about our holiday was the rep who was off hand and actively discouraged members of the party from taking trips (all except reps night and bar crawl) and refused to book our seats on the plane unless all 25 of us paid (when we got to the airport we all were sat together anyway).
All in all a good basic hotel in an excellent location to explore the resort.
Travel operator: first choice
Recommended
17 years 8 months ago
Me and my family just been to the Grand for a week we enjoyed it very much.
The rooms were clean.
The staff very helpful.
Nothing wrong with the pool abit cold at times but clean and the staff on the pool bar were excellent Cristo and Sasha were very good with my daughter.
The location was spot on right in the heart of all the action.
This was my first visit to Sunny Beach and the Grand hotel and was very impressed and will be visiting again
The rooms were clean.
The staff very helpful.
Nothing wrong with the pool abit cold at times but clean and the staff on the pool bar were excellent Cristo and Sasha were very good with my daughter.
The location was spot on right in the heart of all the action.
This was my first visit to Sunny Beach and the Grand hotel and was very impressed and will be visiting again
Travel operator: first choice
Recommended
18 years 7 months ago
We were booked into the Grand Sunny beach hotel for 14 nights.
On arrival at about 04:00am there were no porters on duty, we were given our room key by a receptionist who seemed to have little if any interest in welcoming guests.
The room was excessivly small with no seating, the carpets were ill fitted and sticking up. The door was hanging off the cupboard which housed the mini bar, there was 1 small wardrobe with only 3 hangers inside and the rooms walls were dirty.
The Bathroom hand basin had a plug that was seized so you could not fill the basin with water, the toilet seat was chipped & the waste trap in the shower was corroded.
We were awoken at 06:45am by a rubbish waggon under the window emptying hotel & market bins (this continued for about 30 minutes)
At breakfast the food was cold, greasy boiled eggs when shelled & cut open were black inside there was no butter only unrefrigerated margarine, there was no fruit juice & the coffee was just luke warm.
We saw the rep at about 09:00am, informing her of the problems she stated that "we had what we had paid for" . We insisted that the conditions were unacceptable and requested a transfer to a real 4 star hotel. She said that she did not know if it would be possible and that she would get back to us, bur repeated that we had what we had paid for.
At about 13:00pm the rep returned with the offer of a transfer to another hotel, which she added "IS 4 Star"
We accepted the offer (it was indeed an excellent 4 star hotel) we did have to pay nn extra
On arrival at about 04:00am there were no porters on duty, we were given our room key by a receptionist who seemed to have little if any interest in welcoming guests.
The room was excessivly small with no seating, the carpets were ill fitted and sticking up. The door was hanging off the cupboard which housed the mini bar, there was 1 small wardrobe with only 3 hangers inside and the rooms walls were dirty.
The Bathroom hand basin had a plug that was seized so you could not fill the basin with water, the toilet seat was chipped & the waste trap in the shower was corroded.
We were awoken at 06:45am by a rubbish waggon under the window emptying hotel & market bins (this continued for about 30 minutes)
At breakfast the food was cold, greasy boiled eggs when shelled & cut open were black inside there was no butter only unrefrigerated margarine, there was no fruit juice & the coffee was just luke warm.
We saw the rep at about 09:00am, informing her of the problems she stated that "we had what we had paid for" . We insisted that the conditions were unacceptable and requested a transfer to a real 4 star hotel. She said that she did not know if it would be possible and that she would get back to us, bur repeated that we had what we had paid for.
At about 13:00pm the rep returned with the offer of a transfer to another hotel, which she added "IS 4 Star"
We accepted the offer (it was indeed an excellent 4 star hotel) we did have to pay nn extra
Travel operator: First Choice
18 years 8 months ago
The Grand Hotel was spotless clean.
Our room was of ample size and the maid changed the beds and towels everyday.
I have a give the food a low rating simply because of the lack of choice, all the food was hot and if your willing to take a risk on something new every day then you will be ok. I tried different foods and really enjoyed them, my wife and daughter were a bit more picky.
Breakfasts were not very good, but there was always something you could eat, the toaster was very slow. The baked potato man right outside the hotel did great business with the guests.
The Grand is situated right in the centre of the resort with a 30 second walk to the beach.
The pool is nice.
The staff were all very friendly, polite and courteous, even when they were getting abuse from irate guests, after 3 days of no water between 5pm and 9pm.
The hotel entertainment was poor, a young girl and a bloke, playing a keyboard and a guitar and singing old songs.
The pool bar was the best form of entertainment for the hotel playing all sorts of popular music from early morning to late at night.
Yes I would visit this hotel again, and would recommend it to any of my friends.
Our room was of ample size and the maid changed the beds and towels everyday.
I have a give the food a low rating simply because of the lack of choice, all the food was hot and if your willing to take a risk on something new every day then you will be ok. I tried different foods and really enjoyed them, my wife and daughter were a bit more picky.
Breakfasts were not very good, but there was always something you could eat, the toaster was very slow. The baked potato man right outside the hotel did great business with the guests.
The Grand is situated right in the centre of the resort with a 30 second walk to the beach.
The pool is nice.
The staff were all very friendly, polite and courteous, even when they were getting abuse from irate guests, after 3 days of no water between 5pm and 9pm.
The hotel entertainment was poor, a young girl and a bloke, playing a keyboard and a guitar and singing old songs.
The pool bar was the best form of entertainment for the hotel playing all sorts of popular music from early morning to late at night.
Yes I would visit this hotel again, and would recommend it to any of my friends.
Travel operator: First Choice
Recommended
18 years 8 months ago
Well let me start, the staff at reception were not nice.
The duo played the same songs each night. The food was not very good. The waiting staff never smiled only if you give them a tip. We had three rooms, leaking toilet,leaking shower,leaking sink and the air con never worked,the power sockets in the rooms never worked,lifts never worked.
The pool was very cold and murky,never cleaned. Just one bloke watering the plants. We were all ill 3 days in to the holiday due to their food. We had to eat out as there was no English food on display at our hotel. We showed our room number went in had a look what was on the menu and walked out, and the women who took our number was a sad face.
The duo played the same songs each night. The food was not very good. The waiting staff never smiled only if you give them a tip. We had three rooms, leaking toilet,leaking shower,leaking sink and the air con never worked,the power sockets in the rooms never worked,lifts never worked.
The pool was very cold and murky,never cleaned. Just one bloke watering the plants. We were all ill 3 days in to the holiday due to their food. We had to eat out as there was no English food on display at our hotel. We showed our room number went in had a look what was on the menu and walked out, and the women who took our number was a sad face.
Travel operator: balkan
18 years 9 months ago
I'm going to tell you the truth and warn you that:
The food is absolutely disgraceful, it is cold stale sometimes uncooked. My mother, father, 2 daughters, husband and I were all ill and missed out on two day of my holidays. I tried complaining but staff weren't interested and said nobody else has complained. I know this was a lie because several people I spoke to said the had been ill.
The pool was cold, milky, and unsuitable for children and adults to go into. There was an incident in the hotel when someone got rushed to hospital after standing on a glass bottle.
The lifts are very frightening they stop in between floors and a lady in a wheelchair got stuck as the door closed in on her.
The hotel rooms were very clean and spacious.
The showers are freeeeezing after 5:30pm.
The food is absolutely disgraceful, it is cold stale sometimes uncooked. My mother, father, 2 daughters, husband and I were all ill and missed out on two day of my holidays. I tried complaining but staff weren't interested and said nobody else has complained. I know this was a lie because several people I spoke to said the had been ill.
The pool was cold, milky, and unsuitable for children and adults to go into. There was an incident in the hotel when someone got rushed to hospital after standing on a glass bottle.
The lifts are very frightening they stop in between floors and a lady in a wheelchair got stuck as the door closed in on her.
The hotel rooms were very clean and spacious.
The showers are freeeeezing after 5:30pm.
Travel operator: first choice
18 years 9 months ago
I travelled with my family to the "Grand" but fortunately we had read a few reviews of this hotel before we travelled so we weren't disappointed!!!!!
Now let me start with the food, luke warm at best I would describe it, not a great deal of choice but at least it was better than "el trebol"in Lanzarote last year!!!!!!
The location could not really be better with plenty of things to do, which helped as there is no entertainment laid on by the hotel.
The staff all seemed to be in another world with faces as long as fiddles, especially on the reception desk where one receptionist was expert in the art of opening her hands out to gesture that it was "nothing to do with her" each time a request was made.
The lifts as promised were very unreliable and I lost count of the times that we had to climb the stairs to the seventh floor because the lifts were being "serviced."
The pool again as promised was rather milky in colour and although it only 1.4m deep you could not see past your knee when you were standing in it, I only witnessed it being cleaned once in a fortnight, luckily the beach is in close proximity.
The waitress in the bar was very helpful until you "forgot" to tip her, then she transformed herself into a regular member of staff.
Enough of the faults the rooms were quite big and I believe that they had recently been renovated.
I had no problems with the hot water, and the rooms were kept quite clean.
Now let me start with the food, luke warm at best I would describe it, not a great deal of choice but at least it was better than "el trebol"in Lanzarote last year!!!!!!
The location could not really be better with plenty of things to do, which helped as there is no entertainment laid on by the hotel.
The staff all seemed to be in another world with faces as long as fiddles, especially on the reception desk where one receptionist was expert in the art of opening her hands out to gesture that it was "nothing to do with her" each time a request was made.
The lifts as promised were very unreliable and I lost count of the times that we had to climb the stairs to the seventh floor because the lifts were being "serviced."
The pool again as promised was rather milky in colour and although it only 1.4m deep you could not see past your knee when you were standing in it, I only witnessed it being cleaned once in a fortnight, luckily the beach is in close proximity.
The waitress in the bar was very helpful until you "forgot" to tip her, then she transformed herself into a regular member of staff.
Enough of the faults the rooms were quite big and I believe that they had recently been renovated.
I had no problems with the hot water, and the rooms were kept quite clean.
Travel operator: direct holidays
18 years 9 months ago
If you want a shopping trip Bulgaria - Sunny Beach is the place to go, but take your own food the Grand hotel dont cater for the Welsh.
Not nice staff in the hotel complain and they cant speak english so they say,we payed for food in the price what a waste of our money,the pool murky.need to be up at 5am to have a sun lounger try racing to the pool side andyou may get one.
Well the hotel cold water,shower leaked , toilet leaked and repaired on day we were coming home not good had to use sons room to shower, and nieces room for toilet.
What a disaster very poor.
Not nice staff in the hotel complain and they cant speak english so they say,we payed for food in the price what a waste of our money,the pool murky.need to be up at 5am to have a sun lounger try racing to the pool side andyou may get one.
Well the hotel cold water,shower leaked , toilet leaked and repaired on day we were coming home not good had to use sons room to shower, and nieces room for toilet.
What a disaster very poor.
Travel operator: balkan6
18 years 10 months ago
Without doubt one of the most attentive to cleanliness minded hotels we have stopped at. The maid service was A1, cleaned every day, new towels every day and clean bedding twice a week.
Food was plentiful and varied and also well cooked. But, as we had been warned, the only thing kept at the right temperature was the ice cream!!! There were plenty of cheap, good restaurants nearby so if, like us, warm food isn't to your taste it's no hardship to go and buy a good meal.
The location can't be faulted. It's bang in the centre of the resort with shops, bars etc right on the doorstep and you only need walk out of the back door past the small, cold swimming pool and you are on a beautiful beach!
The staff like the rest of the locals were friendly and helpful but you need to make the effort to speak to them first usually.
Forget about entertainment, a duo every evening playing the same songs in the same order was all it consisted of. Plenty of good entertainment on the doorstep though.
Only other minor fault (again we had been warned about) was the lifts. Only two and small for the size of the hotel sometimes meant lenghy waits only to find the lift was full!! Prone to breaking down and stopping between floors as well.
Definately worth another visit though. Thoroughly enjoyable stay.
Some people will always find something to moan about!!
Food was plentiful and varied and also well cooked. But, as we had been warned, the only thing kept at the right temperature was the ice cream!!! There were plenty of cheap, good restaurants nearby so if, like us, warm food isn't to your taste it's no hardship to go and buy a good meal.
The location can't be faulted. It's bang in the centre of the resort with shops, bars etc right on the doorstep and you only need walk out of the back door past the small, cold swimming pool and you are on a beautiful beach!
The staff like the rest of the locals were friendly and helpful but you need to make the effort to speak to them first usually.
Forget about entertainment, a duo every evening playing the same songs in the same order was all it consisted of. Plenty of good entertainment on the doorstep though.
Only other minor fault (again we had been warned about) was the lifts. Only two and small for the size of the hotel sometimes meant lenghy waits only to find the lift was full!! Prone to breaking down and stopping between floors as well.
Definately worth another visit though. Thoroughly enjoyable stay.
Some people will always find something to moan about!!
Travel operator: First Choice
Recommended
18 years 10 months ago
We stayed in the Grand Hotel Sunny Beach in June this year the food was diabolical, the staff unfiendly, only in the pub adjacent was great.
My baby girl was very ill taken to hospital with pneumonia and I had to carry her down 7 flights of stairs at 3.30 am in the morning as lifts wasn't working yet again.
My baby girl was very ill taken to hospital with pneumonia and I had to carry her down 7 flights of stairs at 3.30 am in the morning as lifts wasn't working yet again.
Travel operator: airtours
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