Thought next day we would at least take advantage of being all inclusive by having a few drinks around the pool but was just settling down round the pool when there was a loud bang and then something hit my back. Look down and there's glass everywhere where some idiot has thrown/dropped a glass off of his balcony. Both my kid's towels were covered in glass and my back was cut. It was just lucky the kids were under a sunshade and didn't get cut. After a day round the pool we realised this wasn't a one off either it happened every day at least. This you may be thinking is nothing to do with the hotel but the staff came out looked at the pool area full of glass ignored us completely when I tried to tell them what had happened and then went in and didn't even clean it up. I don't even want to think about how many people must have cut themselves.
There was only warm wine which tasted of what id imagine cats pee would, beer and vodka which tasted of petrol. I'm not fussed with vodka but this was something else,revolting so had to go to the real bar and spend every day, least I can get some food here I thought but after 3 days of the same for breakfast and lunch which I wouldn't feed a homeless dog we ended up eating out every night aswell.
The only thing worth going all inclusive there for is the water machine (when it works) and soft drinks if you don't expect service with a smile. Then comes the music, not from the hotel from the guests which they placed in-between my mum's room and ours. They must have paid thousands for this ghetto blaster because it's louder than most clubs I've been. I may have children but I'm still not fussed about loud music, I actually quite like it as it was the only entertainment we were going to get. But bearing in mind we did't get in til around 2am ourselves and this music didn't start til another few hours and went on until at least 7am and the beds in our room were moving and plaster fell off the walls gives you a bit of an idea. One night I couldn't take anymore so went down to reception where I was told I had to call reception. I asked why as I'm here now, seems pointless and was just quoted the number to call so I went up the 3 flights of stairs to phone to which the same guy turned up at my room and asked what was wrong. Anyway I pointed out to her a guide which was in my room which stated that after 1am no noise even talking on balconies was permitted. I said I'm not asking for that just for the music to be kept to at least lower than the hotel bars downstairs and stop around 3/4. That night it did for an hour. The next night and every remaining night it was back. People were cheering when they were leaving.
All staff bar, reception, shop, waiters except the lobby barmen and lady in the dining room and 1 of the maids were unbelievably rude.
I wish I listened to the previous reviews but I always hear people complain on reviews and I've been away twice a year for the past 21 years and never minded anywhere so thought people were again just moaning but they were right. I will be taking my complaint further aswell. I wouldn't stay here for free.
Staff were friendly and the food was decent to be fair, would reccommend. it really is an 18-30 year olds sort of hotel though. entertainment at night is non-exsistent basically though.
Travel operator: Thomas Cook
Travel operator: thomas cook
the staff and cleaners are very helpful,but cant do anything about the 18 to 30s, its very sad to see this hotel going down this road as they will lose the family market.
Travel operator: balkan
Location was spot on. Food was bad the, worst I have ever had they just brought it out and put it near any label never knew what it was and it was cold.
Plan on going again but not to this hotel avoid at all costs.
Travel operator: sunsave.com
Travel operator: thomas cook
So as far as evening meals were concerned I would have a plate of cold chips to tide me over until we went in search of an outside restraunt, which was quite annoying as we ended up paying for food twice. Breakfast was no better and we couldn't even have butter on our bread as it had turned due to the fact that the sell by date was 2005 (we think).
As for the rest of the hotel, staff were absolutely brilliant and very polite and helpful at all times.
Towels were changed everyday and the bed was changed midweek of our stay. I would not however say that this was a 4 star hotel. When we arrived, there was already a cigarette hole burn in the net curtain and also several of the hand towels left for us were frayed and had holes in them.
Travel operator: Thomas Cook/Sunset
Travel operator: Thomson
Very clean and towels changed everyday. maids were very friendly but they mop the carpet??? Whats that all about?!
Food was a bit of a let down and wasn't much variety but always something there we liked mainly pizza,chips n salad.
Pool area was nice but lost a lot of hours sun. bad planning. Watch out for the receptionist. Never seen someone so moody and rude. She also toldus at the end by saying we owe them money but couldn't say what we owed it for. We had to pay this to get our passports back!
Travel operator: travel republic
Room was very clean and towels were changed every day although the beds were very uncormfortable the throw over the beds was made out of some material that made you itch, but it was too warm we didn't need that anyway. Aircon was turned on but you'd have had to hold your hand up to it to feel anything.
Didn't like the hotel food, I think it was aimed more at the Germans but the food in the resort was so cheap that didn't worry us too much.
Djannys was right behind our hotel.
DO NOT use the lifts in this hotel as we got stuck in it and this was about 2 in the morning, thought we were going to be there all night shouting HELP,HELP.
Thankfully someone heard us and about 45 minutes later they got the doors open but we were between two floors so another 20 minutes to get us to ground floor.
Hotel was very central but a very busy road outside which you had to cross to get to the main strip.
Our hotel pool was freezing, only seen about 3 people in the whole week.
They take your passports off you when you arrive and charge you 6 lev a day for safe. A bit of a panic on when we went to get our passports back a day later and they said they didn't have them but the receptionist had put them against a different room.
This isn't a 4 star hotel, 3 at best. Don't get me wrong, we enjoyed our stay at the Diamond but if we go back think we would try a different hotel.
Travel operator: diy
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