To be honest it was the food and location that really let it down, it's right what everyone is saying about the flies, they are all over the food especially the cakes. The hotel is in the middle of what looks like a shanty town, there is absolutely nothing to do.
We moved to another hotel Marina Palace in Yasmine, I felt like I died n gone to heaven. I was surprised how easy it was to move plus it didn't cost us anything Thomas Cook paid the difference, so glad we moved.
The toaster has been in that hotel for over 10 years and not been changed takes a long time so don't bother.there were flies on the salad bar.
Always waiting for forks and plates the tables were dirty not cleaned the table clothes since we were there for 2 weeks. The prices in the hotel bar are more expensive than the cheers bar in the hotel. No entertainment whatsoever apart from one nite when they charge you 10 dinars to watch a drag show when its free to watch in shakespears next door they also have happy hour all day and nite. No bowling nothing like it said in brochure. The rooms are dirty, Needs painting, sheets dirty and the bathroom in our room smelt like the sewers you had to put towel on floor next to the toilet as the water came up from the tiles on the floor very smelly. Down stairs they have 3 toilets for women and men and only one works in both of them but that even leaks.
Beach 10 minutes walk and they charge you for beds we went went onto african queens beds no charge. The hotel across the road as night club and goes on till 4am very very loud and another nite club very loud to. Nowhere to go at night and if you are girls on your own don't go out at night, not safe you get harassed by the Tunisians. Very expensive as well nothing to do at all for kids of any age. Yasmin is a nice town only 5 dinars in taxi. the shops try to rip you off if you are English. They say as well I'm the waiter from your hotel then take you in a shop don't go only after your money. If you don't buy the get very aggressive. We walked out. Very hard to get beer- not sold in any shop.
Travel operator: travel republic
We have never been so glad to get away from a hotel in our lives, and we would not go back there for any amount of money. Believe me, it was that bad.
Travel operator: Thomas Cook
Travel operator: DIRECT HOLIDAYS
Travel operator: thomas cook
I was rather apprehensive on the way to the hotel, as I had read some negative reviews of the Bel Air. When we arrived, I realised I need not have worried at all. The staff who greeted us were very friendly, and we were brought a lovely cold drink while we filled out our passport details.
We were taken up to our room, on the third floor, and I was pleasently surprised by the size of our room. It had a good sized bed, wardrobes, dressing table, air con, seperate bathroom with everything you would need. All very basic, but I was very impressed. We also had a small balcony with a mini-table and two chairs that overlooked the pool and the seating areas. My only criticism about the room was that the bed was very very squeaky and a little bit hard.
After unpacking and taking in our surroundings we went down to the restaurant for dinner. It's a self service place, with good choices of soup, salads, always at least 5 different choices of meats and fish, and two choices of pasta. They didn't seem to serve much vegetables, but overall the food was good, always hot and well-cooked. Best of all were the desserts. The health-concious always had a good choice of melon, pears and apples, but it's very hard to resist the mini cakes and tarts on display as well! Definately something to go for if you have a sweet tooth. The staff in the restaurant were really lovely, and on the last night they dressed our table with fresh flowers and rose petals.
The entertainment team really seem to enjoy their jobs, they are very approachable and good with the kids. As well as the evening Mini-disco and Bingo, they organised some excursions and did things like aqua aerobics, arabic lessons and water polo too. Speaking of the pool, my man and I spent a lot of time in the pool in the end (mainly to escape the heat!) and found it to be a good size, nice temperature, always clean and well maintained.
The only real let-down for me was the location of the hotel. The hotel is between Hammamet and Yasmine Hammamet, and it is only a short taxi ride to either (cost about 5 dinars either way, very cheap) But around the hotel itself, there is very little to do. On the first night we walked around and didn't really find much apart from a few bars and shops. The beach is only 5 minutes walk away, but when we went it was very crowded and the sand was so hot we couldn't walk on it. These were just minor things though in an overall excellent holiday experience.
As a final note, I'd like to recommend the 2-day Sahara Trip. We did it on the last two days of our holiday and thoroughly enjoyed ourselves, would definately do it again.
Travel operator: Thomas Cook
Travel operator: gatwick
Travel operator: family
Found the staff very nice and helpful, (espcially Meesha and Abdul who are porters)
Entertainment staff left a lot to be desired, felt they were only interested in being tipped. Entertainment was quite boring
Food was not too bad but was quite repetitive bedrooms and bathroom cleaned daily, maids were lovely, be warned though beds are very very hard, not comfortable.
Location is in a street with British bar and Shakespheres resturant
Not sure if I would return to this hotel though I can say we did have a good holiday
Travel operator: Direct Holidays
Ask a Question
Got a question? Ask our community of over 1.5 million users.