The hotel itself is big and spread over a vast area. Every area is clean and tidy with staff constantly cleaning and sanitising doors lifts stair rails and other surfaces.
Unfortunately, due to current public health restrictions, some amenities were closed and although this did not spoil or impact on our overall stay, it does make a full review more difficult.
Bars. There was three main bars operating while we were there, lobby, Sandals and Takayuki. We spent the majority of our time in Sandals bar where Fazil, the manager, supported by his bar and waiting staff are excellent. Nothing is difficult and no request is denied or deemed not possible. The manager is clearly a well respected and excellent as confirmed through personal experience and word of mouth from other guests. Drinks are of high quality and served by very attentive and professional staff. Special mention to Emine who went over and above the call of duty for us. Lovely lady!!
On the pier bar a bar worker named Face t works hard to keep guests hydrated and entertained at all times .
Food is excellent and served by willing and hardworking staff. Ala carte restaurants we were able to access included Italian which I s excellent and we were provided with a great service by Hasan who speaks great English and takes the time to have a chat with you.
The steakhouse is chargeable from the menu and was very nice and well worth the visit.
Entertainment is good although it was a bit restricted due to the pandemic issues.
Believe me when I say this hotel is as good as any in the area. Clean. Great staff, excellent food and guest relations are second to none.
Highly recommended and a must visit for comfort and quality
Travel operator: Jet2
Hotel tip: We were located in room above vitamin bar and spa. Second floor has a sea view and breathtaking view of the vast resort
It is a lovely hotel but I have found in the last three visits it as just gone downhill it also came across to me that the Turkish workers in the hotel favoured that but I suppose they have got to go where the money is.
The hotels interior is certainly of 5 star rating, rooms, pool and public areas etc, however, I was left feeling that the following areas were not up to these standards. At best the following areas to which I refer are at best 3 star, these being of importance to most customers when on holiday and certainly impacted on my holiday.
The food overall was very average and whilst lots to choose the quality was questionable and aimed at the hordes of greedy/glutinous masses who invade the main buffet restaurant every sitting. It does not make for pleasant viewing. The dining room experience is chaotic at best and is not what you would want under the heading of a 5 star establishment. The restaurants (a la carte) which can be booked you will find to be pleasant and of a 5 star standard. The local alcohol provided as part of the all inclusive package I found to be of poor quality and finally the evening assault of the unpleasant thump of
Travel operator: Sunwings
Alternatively you could lounge on the private beach. The sand is a little gritty but this appears to be common in this part of Turkey. The sea however is calm and warm. You could even relax on the pier on a sunbed or take time out for a massage. There is a bar on the front which serves a wide range of drinks and fresh fruit.
When you wanted to get a drink the bar staff were quick and helpful. (One apologised for keeping me waiting for 30 seconds!) The range of drink on offer was also without fault.
When you were hungry then there was no excuse. The morning buffet breakfast is served in the large main (Turquoise) restaurant and offers a wide range of food from soup to breads, pastries and cakes, fried eggs and omelettes to meatballs, chicken steaks and fruit. The menu changed each day but only slightly and there was always something to choose from. I highly recommend the "Turkish Pastry's". These are basically freshly cooked doughnuts and you can add your own topping from cherrys, jams or chocolate.
During the day there is the all day Aquabar. The main restaurant opens and serves a very wide range of main meal foods. There is a small snack bar which offers freshly cooked kebabs, chips and salad between 12noon and 2pm. From 2.15pm to 4pm they amend the option from kebabs to freshly cooked burgers. From 4pm they set up a serve yourself buffet style selction including cakes, pastries and freshly cooked pancakes. Or you could try the sit down outside restaurant which offers burgers, soups, chicken skewers, pizza and salads. Service here is fast and friendly. Finish it all off with an ice cream. These are either served just outside the spa where you can choose from a wide range of flavours including vanilla, strawberry, pistachio, chocolate, caramel and a very, very nice lemon or by the snack bar where traditional Turkish ice cream is served. This, if you have not tried it has a very interesting elasticated texture but tastes absolutely devine!
In the evening the choices offered went up again. The Turquise restaurant had theme nights (Turkish, Italian, Chinese, Fish, Mexican and Russian) where specialist dishes are served along with the usual buffet options. Alternatively you could spend 8 euros per person and go to one of the a la carte restaurants (Turkish, Steak, Chinese/Japanese, Mexican or Fish) but be warned, these fill up very quickly and you can only book them using your room key in an automated machine located in the main reception.
There is a kids club for ages 4-12 years which is well run with enthusiastic and friendly staff. Our little one is only 2 but was warmly welcomed as long as we stayed. The facilities which included two further pools and waterslides and activities they put on there was excellent and varied to keep the little ones entertained. It even had its own buffet style restaurant with foods designed to keep kids happy.
It sounds too good to be true? Well there were a couple of issues.
On arrival we had to find a maid to provide bed linen for our child. They knew he was coming and a sofabed was already in the room but no linen had been provided. A pillow sheet and duvet (well mattress protector in a duvet cover) was provided. On two occasions when the hotel were having a large changeover we returned to our room at 5pm to discover that the maid had not been in. The bins were still full. The empty bottles from the mini bar were still where we had left them. The room had not been cleaned and the beds had not been made. On both occasions we managed to get the bins emptied and empty bottles removed but decided to make the beds ourself (as we could make them better than they could) and as we are generally clean we did not worry about the state of the room.
The entertainment was there all day but unless you speak Russian you could be left wondering what the hell is going on!
The only other issue we had was in the main restaurant. It was not the staff or the food but unruly children that caused a problem. On more than one occasion children were left to run around, some with large toys and balls which were hitting other guests, some on healies and some even on skateboards. We have a child and know that they need to express and enjoy themselves but there is a time and a place and when hot food and breakables are around, that is not the time nor the place. What disappointed me was that although it was happening in the main restaurant in front of everyone, the staff did nothing to stop it. Other guests did complain to the guest relations and a marked improvement was noticed, for a couple of nights anyway!
I wouldn't want to leave this report on such a low note as the resort really doen't deserve it. It is a quality hotel with some excellent features and selling points. With a little bit of extra effort from both staff and guests it could be a real 5* gem. We would not be put off by the bad comments as they didn't overly annoy us and certainly did not detract from the fantastic time we had as a family. We have great memories and can't stop talking about the resort to our friends.
As Arnold Schwarzenegger once said "I'll be back"!
Travel operator: Thomson
Travel operator: Thomas Cook
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