We booked our weeks vacation from the TUI store in Fort Kinnaird Edinburgh with the "assistance" of a staff member who was very enthusiastic about the numerous restaurants, bars and activities that awaited including 7 pools (one with aqua park). Unfortunately she forgot to mention that all of the above are closed apart from 1 bar and 1 restaurant. Yes, all pools except the indoor pool are closed.
I've asked for a full explanation as to why TUI staff are endorsing and selling holidays to the public, where it's not possible for either staff members or the customers to obtain information on the local seasonal closures of amenities. Our in-store TUI salesperson at no time mentioned the possibility of any of the amenities being reduced due to the "off season" and when we checked your website there are absolutely no indications that some amenities may be closed. Had we been informed of this we would have gone with our original destination of Tenerife. It was only the suggestion of your sales team that made us consider Turkey and in particular this hotel.
I work away from home for 90% of the year so our time together as a family is incredibly valuable. On this occasion it has been a complete waste of time and money with nothing to do during the day, and no entertainment schedule in the evenings. Normally this can be dealt with by venturing outside of the hotel (should not be necessary), but there is nothing local to the complex, and nearest alternatives are £20 taxi ride away.
My son was admitted to hospital on April 4th for an operation so this year's vacation was even more important than usual. TUI in-house rep offered compensation (£100) in receipt of the fact that he knew we had been misinformed, but we declined his very kind offer to take this up with TUI management to resolve this apparently recurring issue and address the misinformation and extremely unacceptable levels of service delivered by the in-store staff.
All Scottish based travellers were equally misinformed and disappointed by the un-open facilities, so please double check if you ever travel to Turkey on the cusp of close to open season.
Please note that my rating below is based on the actual condition of the hotel, and not at it's full potential which I'm sure is excellent.
Once all the remedial works and refurbishments are complete the hotel will be fully functional for the summer season. My point is that TUI should not sell this holiday unless informing the customers of the situation.
Travel operator: TUI
Hotel tip: Do not book before April 11th.
The all inclusive is limited, when we went it was 7am to 11pm with only brandy vodka and gin available, a poor quality lager,the wine is self service and drinkable and a few soft drinks. Everything else has to be paid for.
The food quality is good with plenty of choice but if you are arriving late be aware that you will only be offered a poor quality sandwich and no drink unless you pay for it this includes water.
While we were there the hotel did not have any entertainment except for a CD player in a large room of the reception and there was very little for the children to do.
The room was kept very clean but if you want the safe it is 15 euros a week; we were there for 10 day but had to pay for 2 full weeks.
The hotel now charges 10 euros for crazy golf, you can only change your beach towel twice a week or they will charge you 5 euros and when we enquired about borrowing a pack of cards there was a 10 euro charge. If you like orange juice with your breakfast this will also cost you extra.
All I can advice is if taking children take plenty of money with you.
The entertainment team were excellent as well. Both my girls age 9 and 10 had a wonderful time in the kids club and were very upset when it was time to come home. The evening shows were excellent something different every night (we were there for 2 weeks).
The main swimming pool has a lot of trees around it which makes it very pleasant to stay under especially as some of our days were between 40-46 degrees.
With regard to the food it was themed every night and there were plenty of it through to Italian - Far East and definitely 5 star food. There are also three other restaurants - Turkish, Med and Thai, these have to be been 1 day ahead at 9.00am. Our favourite was the Med one.
This was certainly one of the best holidays that we have been on as a family my girls even said it was on par with Florida.
I was most certainly go again without hesitation.
This hotel chain is Austrian, so obviously the majority of the guests were German speaking. We knew this and were not surprised to find that for the staff, English was their third language after German. However everyone seemed to get by. All signs etc are in English as well as German.
Our room was quite all right without being exceptional. We did not have a pool/sea view. This was not an option when booking, so presumably Thomson has no allocation of these. However at least it was very quiet, which poolview might not have been. The bathroom was very good with a large shower and soap and shower gel dispensers. The safe was free. The minibar was kept stocked with free water, Coke, Fanta and Sprite. My only complaint was the third 'bed' supplied for my son. It was a folding put-u-up type and the first one supplied broke (he's 11 stone not 20 stone!). The replacement, which was quickly supplied, had not been put up properly and collapsed under him, a bit of a shock! Cleanliness, both in the room and throughout the hotel was excellent.
The food in the main buffet restaurant was good, especially the cold food, with lots of fruit, salad and Turkish mezes. The hot food is cooked in front of you just outside the restaurant, which keeps the heat and smells out and you know it's freshly cooked, not kept warm for hours. At lunch time, you can also eat at the beach bar, which has grilled items and burgers and chips, plus salad, fruit and desserts. There is also a lunchtime pasta restaurant and a stand doing filled rolls by the activity pool. From 4.30-5.30, they have 'coffee and cakes' on the terrace outside the lobby, with tempting cakes. From 6.30-7.30 is 'cocktail hour' when the same area is transformed into a cocktail bar. All included. You could also get cocktails from all the bars any time, I think, though did not try. There are 4 a la carte restaurants: Turkish, Brazilian, Fish and Italian, at no extra cost. Just book at 9 the day before in reception. We tried two. The Brazilian one was dreadful, incredibly slow and inedible burnt food when it came. The Italian was the opposite - really good food and service. We didn't try the Turkish because there was always plenty of Turkish food in the main restaurant and we are not keen on fish. Breakfast was good for cold food, but mixed for hot - the cooked to order omelettes were good, but the scrambled egg was always stone cold!
There are two pools. The large activity pool had music, team games and things like shuffleboard going on all day. In the evening from 10.30, there was live music there with a duo. The other pool had a children's area and was occasionally a wave pool, though only with gentle waves. Next to it was the waterpark area. This had two very high, long tube slides, a lazy river (for which you had to provide you own ring) and a 'crazy river'. For this you had to be over 12 years old, wear a helmet and use a rubber ring boat, both supplied by them. Our son loved this and the slides. There never seemed to be much in the way of queues, but maybe in August.
On the beach, there is a pier and the watersports station. Here they had two person canoes, windsurfers and you could do banana boat and waterski, all free. Our son therefore had many goes daily on the banana! Our son also did parasailing there, which cost 35 euros for about 10 minutes in the air.Jet skis and speed boats could be rented there too. The sunbeds are under large shaded canopies.
There is an outdoor amphitheatre and an indoor theatre (very Italianate and grand!) for the evening entertainment. This is at 9.30 and was mixed. Twice they did comedy sketches and a few times excellent dance shows, though one was repeated the second week. One night was just bingo, which was less impressive! Sundays are the entertainment team's day off. There is supposedly a disco in a building on the beach from 11pm, but when my son looked, nothing was happening there, so it must just be in high season, I suppose.
There are taxis waiting outside the hotel and also regular dolmuses to Side and Manavgat.
This is definitely a hotel with a lot to do. There is also archery, a gym which my husband used, a mountainbike centre, an Xbox area and and internet area with 3 computers available - all these for free. So ideal for families with teenagers I would say. There are also kids clubs for various age groups and I believe they would take them for an early dinner and then look after them with a video if parents wanted to eat by themselves.
We would recommend this hotel and be happy to return.
Travel operator: Thomson
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