THIS HOTEL CATERS FOR GERMANS AND TURKISH PPL.
THEY ARE RUDE AND UNACCOMODATING.

Did I mention the ataff are rude. One-night a restaurant staff Adem pushed his cleaning cart into our table, apparently we were blocking his way. When told Not to do this,he found his words! Not sure why he couldn't speak to us appropriately yo make his request known!

The accommodation is poorly kept. Our room was dirty on arrival, so I had to clean at midnight before putting the kids to bed (grateful I brought their pillows and blankets)
Out room was filled with ants, so it was clear where hadn't been cleaned as there were groups of ants eating whatever sweet drops had been left on floor.

Package deal customers seem to be in worst rooms. Hotel was full for Eid but we were only family in dingy corner of the hotel.
My children were shouted at, told no, and unfairly treated particularly in the pool and slide area. One rule for them, another for German or Turkish kids. An example being them having been stopped going on the slide 5 mindbefore it closed by a member of staff who in our facelet a Turkish child pass and use the slide. Then of course he didn't understand English when asked why.

WE ARRIVED LATE MYSELF AND 2 SMALL CHILDREN UNDER THE AGE OF 8. I WAS LEFT TO MAKE MY OWN WAY TO MY ROOM WITH 3 CASES DOWN A BACK PITCH BLACK CORNER USING MY PHONE LIGHT. (THIS IS THE ONLY WAY WE CAN ACCESS THE ROOM AT NIGHT) YET DURING OUT STAY WE HAVE SEEN MULTIPLE TURKISH GUESTS HELPED TO THEIR ROOMS!
AS A PROFRSSIONAL BLACK WOMAN WHO HAS TRAVELLED ALOT PRIOR TO HAVING CHILDREN, MAJOR DISAPPOINTMENT FOR MY FIRST FAMILY HOLIDAY. YOUR COINS ARE BETTER SPENT ELSEWHERE
(OH AND NO POINT LODGING COMPLAINTS EITHER THEY CANT UNDERSTAND OR PRETEND TO NOT UNDERSTAND ENGLISH)

TO ADD IF YOU ARE SEEING THIS AND HAVE ALREADY BOOKED CHNAGE HOTEL. WE SAW 1 NEGATIVE REVIEW BEFORE TRAVELLING AND THOUGHT IT A DISGRUNTLED PERSON... WE WERE WRONG. OTHER ENGLISH FAMILIES AT THE RESORT HAVE ALL SAID THE SAME. AVOID AVOID AVOID

Every single amenity that I booked the hotel for was not available but when asking the hotel they were rude and ignorant and had an excuse at hand for everything I was complaining about.

I have never been in such an ignorant and selfish hotel where they only care about themselves and nothing of the customers.

In all the holidays I have been I have never met so many ignorant people working in the same complex and if you have a quarrel with one you have it with them all as they all talk behind your back in their own language.

Most of the facilities were not on offer as stated when booked and when asked there was always an excuse. The food was poor and repetitive, the water slides were open for an hour 3 days of the entire holiday, the drinks were awful depending on who you are i.e if you were an attractive young female you were fine, me being male I had no chance!

The entertainment that was supposed to be on nightly was a guy with a laptop 2 nights out of a week. I urge anyone going with kids thinking its child friendly to look elsewhere the hotel is a disgrace and not fit to be a 3 star let alone 5.

I had food poisoning for most of the holiday and when I came back I complained to loveholidays and they have still done nothing about it!