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Imperial Swan Hotel & Suites

47 of 67 hotels in Orlando

3 out of 5 from 2 reviews
7050 South Kirkman Road, Orlando, FL, United States

2 Reviews

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Review Overview

  • Cleanliness
  • Entertainment
  • Service
  • Location
Clean and tidy rooms
7 years 1 month ago
Rooms were clean and tidy. A little dishevelled and bedding was in need of repair/replacement. But we paid basic money for basic accommodation, so was expected. Rooms were cleaned daily (with exception of two days) and soap and cream provided most days.

There was no coffee/tea making facilities in the rooms, which I missed. Health and Safety apparently had a say on this saying it was dangerous to put them in the rooms, which is fine but a free help yourself service even if it was only mugs and hot water in the foyer would have been nice.

There was a bar, but they charged and weren't always there to take your order. The TV image was blurred on some of the channels.

There was no cold drinking water either. I wouldn't trust the tap water as even at the coldest it was tepid and wasn't sure it was drinkable.

The pool was nice as it wasn't too chloriny, the light in the pool wall kept falling out and some of the furniture was broken and it was freezing cold.
Other than these few negative things, the rooms was clean and tidy.

The staff were always polite and helpful and the bus provided for the parks was adequate. The driver was particularly helpful and friendly.
11 years 10 months ago
This is only a two storey hotel all doors and windows were filthy the lobby was closed for alterations so entrance was from a side door.

The corridors smelt mouldy and of petrol fumes the stair-wells had flaky paint and did,nt look like they had been mopped in months the rooms had a musty smell and when I opened the drawers in the room they all fell through, just missing my feet. There was cigarette ash on the bathroom floor. A ingrained ring around the bath, the plug on the hairdryer was rusty and when you put the bathroom light on the noise from the fan was awful.

The beds had the most awful stains down the sides of them but by the time we arrived it was too late to contact the rep when we woke the next morning we smelt of cigars from the sheets. There was nothing at all clean at all about this hotel it made you itch.

I stayed in this hotel 17 year ago and it was lovely whoever has just brought this hotel should close it for refurbishment completely rather than have people staying in it.

The outside of the hotel was awful and looked as if it was closed down or open to book rooms by the hour.

Travel operator: first choice

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