Given that we only booked our holiday 4 days before departure, I feel I may be being somewhat unjust in writing a report. I would therefore ask those of you who has chosen this hotel specifically to bear this in mind, as you are likely to be more prepared than we were.
All we knew about this hotel was the name, and the fact is was meant to be 4 star....This rating varies from brochure to brochure. I would personally say 3 star.
I will simply write a few lines on each area...
CHECK IN - Quick and efficient (even at 2am) but no explanation of anything. Just a quick \'your room is ....on the ...floor\' - the rest you find out from the information booklet in your room.
ROOM - Not huge for 2 adults and 2 kids. On double / twin ...
bed and two camp beds. Probably the first hotel I have stayed in for years (abroad) to be carpeted throughout. Not an entirely good decision given that whilst the carpets didn't look dirty, the smell of stale smoke in some rooms was extreme! Decent bathroom and good shower. Balcony - overlooked the front of the hotel. Not good (but then would question whether the back would be any better, given it overlooking the pool and being right over the entertainment). Whilst not a busy road, you will be woken by the refuse collectors and every arrival / departure bus throughout your stay. Not a great view either - personally I don't want to see McDonald's signs on my holiday....the illuminated sign reminded me every night how sad we can be as tourists by \'demanding\' that resorts cater for our needs !Read More
POOL - really good. We wandered in to many hotels during our week stay and this appeared one of the most spacious and well-designed. HOWEVER - it was FREEZING....I am talking blue kids at the end of the day. Sadly the hotel is surrounded by others, and at about 4pm every day it disappeared in to the shade which didn't help the pool warmth. I suspect it may have been a different story in the summer months. Never had a problem getting sun beds - best area for keeping the sun appeared to be near the kids pool!
Some previous reports mentioned ear infections - didn't witness any of this and it seemed clean to me.
FOOD - If you are AI you truly could eat and drink more or less whatever you wanted from 10am - midnight. Breakfast was ok (very English really) but I was disappointed by the consistent lack of fresh fruit, yoghurts and feta cheese (yum)-had stayed AI in Cyprus before and these were all available in plentiful supplies. You could then have snacks from the pool bar area or lunch in a sort of add on dining area. To be honest the snacks were better in our opinion although again a bit more geared to the English tourist (burgers, chips - oh no....)with a few exceptions.
Evening meal ok - poor quality for the first few days, but seemed to improve at the end of our week.Kids buffet is terrible - avoided at all costs...one container of chips and another of fish or chicken nuggets (maybe I am just lucky in that this isn't the staple diet for my kids). Kids loved the free ice creams available - having stayed in the Pegasus Tropical (Turkey) earlier this year I would honestly say whilst there is more free things at this hotel, the Pegasus which has taken a slating for food, had better choice!
CLEANLINESS - pretty good. Our room was cleaned every day and fresh towels every day. Can't fault that at all. Likewise the pool area - staff were constantly collecting empty cups and rubbish.
ENTERTAINMENT - whilst some have criticised this, I would be the first to stand up and say \'WELL DONE to Becky, Mouse (Sarah) and Craig. Ok it may have been a bit amateurish, but god did they try to make everyone enjoy themselves. 10 out of 10 for these guys....
STAFF - mixed bag, but given it was end of season (hotel due to close next weekend) and the hours they work....any surprise !!! Some real characters, some very smiley and some downright miserable !
Would I go again? I wouldn't rule it out as a cheap late deal, but I wouldn't pay full brochure price. It may have been recently refurbished but its almost stuck in a mid 90\'s time warp and needs something to wake it up.
Disappointing that we were sold other facilities which were not available - the gym was open, but the jacuzzi, beauty treatments, hairdressers, kids playroom etc were all closed. You may find this over critical, but if you are told facilities are available then that is what you are buying.
HOWEVER....our holiday was made by the people we met, the fun we had and the laughs we all shared.....if Nicky ever reads this \'think tents...\'
Tour Operator: Independent