42 Reviews
Traveller Rating
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Excellent4
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Very Good12
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Good8
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Average10
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Poor7
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 9 months ago
Bungalows cleaned regularly with plenty of clean towels food at the Mirador was fine. The location did not pose any problems for us as taxis are in abundance and very cheap.
Staff were very helpful and friendly entertainment was ok as well.
Staff were very helpful and friendly entertainment was ok as well.
Travel operator: aspro
Recommended
17 years 9 months ago
We have just returned from a fortnight of hell. The hotel cleanliness is terrible, beds uncomfortable, lots of ants.
The pools were never cleaned in the 2 weeks we were there.
The food at the Mirador is edible, but went once and never again.
The entertainment was ok.
We waited for an hour and a half to be checked in. The reception staff are very unhelpful, ignorant slow and just dont care. The best thing to do would be not to get off the plane.
The pools were never cleaned in the 2 weeks we were there.
The food at the Mirador is edible, but went once and never again.
The entertainment was ok.
We waited for an hour and a half to be checked in. The reception staff are very unhelpful, ignorant slow and just dont care. The best thing to do would be not to get off the plane.
Travel operator: sunset
17 years 9 months ago
From start to finish, this holiday was a nightmare. Hotel is filthy; reception staff and management don
Travel operator: sunset
17 years 9 months ago
This holiday was not as expected.
The cleanliness of the whole complex was very poor, the pool and surrounding area were not cleaned during our stay.
The apartment was very basic and crawling with ants even in the cupboards. There were only two rings for cooking and the
fridge would not keep food fresh.
Hotel staff, reception staff were not very helpful and very slow. Checking in and out took at least 45 minutes each, with the reception area being stinking.
The reception staff did not do anything about complaints and the rep was nowhere to be found, except on the welcome meeting where he only wanted to sell trips and phonecards.
There are two pool bars advertised in the brochure, but only one was open, there was no snacks and only a minimum choice of drinks.
Entertainment was very basic. If you wanted to go elsewhere this was a 25 minute walk, but there was much better choice and entertainment there.
The holiday was a disappointment due to the standard and location of the apartments being falsely advertised.
I would not recommend this complex to anyone and if you have already booked, change or cancel it.
The cleanliness of the whole complex was very poor, the pool and surrounding area were not cleaned during our stay.
The apartment was very basic and crawling with ants even in the cupboards. There were only two rings for cooking and the
fridge would not keep food fresh.
Hotel staff, reception staff were not very helpful and very slow. Checking in and out took at least 45 minutes each, with the reception area being stinking.
The reception staff did not do anything about complaints and the rep was nowhere to be found, except on the welcome meeting where he only wanted to sell trips and phonecards.
There are two pool bars advertised in the brochure, but only one was open, there was no snacks and only a minimum choice of drinks.
Entertainment was very basic. If you wanted to go elsewhere this was a 25 minute walk, but there was much better choice and entertainment there.
The holiday was a disappointment due to the standard and location of the apartments being falsely advertised.
I would not recommend this complex to anyone and if you have already booked, change or cancel it.
Travel operator: Aspro
17 years 9 months ago
On arrival we had to wait a full hour to get served just so we could check in. Things didn't really improve from there.
We went to our room and our 1st impresson was that it stunk. Our 2nd impression was that the furniture was very old and grubby. It was after 11pm so we just went to bed but then realised that the sheets had not been changed from the previous occupants.
We were part of a group of 15 friends & family including 3 children and occupied 4 rooms in total.
Generally around the complex, cleanliness was well below standard. the pools and pool areas were never cleaned as far as we could tell.
The rooms were smelly, grubby and worn out. The fridges did not work properly. Baths were rusty and 2 of them had holes in the bottom. the beds were extremely uncomfortable.
We only ate in the hotel (at the Mirador Club House) once. The food itself was fine but the un-helpful attitude of our waitress ensured that we never ate there again.
The hotel is located about 20 minutes walk from the town centre but it is down hill all the way, which means the walk home at the end of the evening is difficult if you have young children. You can catch a taxi though for about
We went to our room and our 1st impresson was that it stunk. Our 2nd impression was that the furniture was very old and grubby. It was after 11pm so we just went to bed but then realised that the sheets had not been changed from the previous occupants.
We were part of a group of 15 friends & family including 3 children and occupied 4 rooms in total.
Generally around the complex, cleanliness was well below standard. the pools and pool areas were never cleaned as far as we could tell.
The rooms were smelly, grubby and worn out. The fridges did not work properly. Baths were rusty and 2 of them had holes in the bottom. the beds were extremely uncomfortable.
We only ate in the hotel (at the Mirador Club House) once. The food itself was fine but the un-helpful attitude of our waitress ensured that we never ate there again.
The hotel is located about 20 minutes walk from the town centre but it is down hill all the way, which means the walk home at the end of the evening is difficult if you have young children. You can catch a taxi though for about
Travel operator: Sunset
17 years 9 months ago
Accommodation is basic, but has everything as stated in the brochure.
On arrival we did notice that the bathroom was very smelly, but we found out that this is the same in all rooms - presumably down to poor plumbing? Hint - If you leave your plugs in when you go out, the rooms do not smell upon your return.
There were no ants when we were there. Check in only took about 5 - 10 minutes and the staff were very polite. Maid services was erratic the first couple of days, but then daily and towels were changed regularly. We had a couple of lights not working when we arrived, but after we reported this to Reception, a Maintenance Man was straight around to rectify any problems.
We ate at the Mirador Restaurant on site one evening. It was fine, but not really our thing. Very British food, so we ate out after that.
We were in the Sol complex and the location was good. It was at the top of a hill but it's a pleasant walk down to the town and harbour. There are shops, bars and restaurants half way down the hill too. A taxi back from the Harbour at the end of the evening was less than 3 Euro.
Entertainment was disappointing. All we wanted was for the kids to go to the kids disco, but some evenings it was not on as there were "not enough children" - this did make me feel that my 2 children were not important enough to warrant the Rep making an effort. I believe there was also Bingo etc, but I stayed away.
I personally would not to go Fuerteventura again because I feel that I have seen all there is to see on the island, however I have nothing against the hotel.
On arrival we did notice that the bathroom was very smelly, but we found out that this is the same in all rooms - presumably down to poor plumbing? Hint - If you leave your plugs in when you go out, the rooms do not smell upon your return.
There were no ants when we were there. Check in only took about 5 - 10 minutes and the staff were very polite. Maid services was erratic the first couple of days, but then daily and towels were changed regularly. We had a couple of lights not working when we arrived, but after we reported this to Reception, a Maintenance Man was straight around to rectify any problems.
We ate at the Mirador Restaurant on site one evening. It was fine, but not really our thing. Very British food, so we ate out after that.
We were in the Sol complex and the location was good. It was at the top of a hill but it's a pleasant walk down to the town and harbour. There are shops, bars and restaurants half way down the hill too. A taxi back from the Harbour at the end of the evening was less than 3 Euro.
Entertainment was disappointing. All we wanted was for the kids to go to the kids disco, but some evenings it was not on as there were "not enough children" - this did make me feel that my 2 children were not important enough to warrant the Rep making an effort. I believe there was also Bingo etc, but I stayed away.
I personally would not to go Fuerteventura again because I feel that I have seen all there is to see on the island, however I have nothing against the hotel.
Travel operator: ASPRO
Recommended
17 years 10 months ago
Just had a brilliant week here. Maid came in 6 times aweek, everything very clean, kitchen very basic - kettle, toaster, 2 ring hob and a fridge. This didn't matter to us as we ate out most days as there were so many pubs and restaurants to choose from all within easy walking distance. There were no problems at all with ants!
The Mirador on site served excellent meals but we only went there twice.
Each day they have a kids mini disco followed by bingo then usually an entertainer, this was OK if you like that sort of thing.
The Mirador on site served excellent meals but we only went there twice.
Each day they have a kids mini disco followed by bingo then usually an entertainer, this was OK if you like that sort of thing.
Travel operator: Direct Holidays
Recommended
17 years 10 months ago
This was our honeymoon even though we took 4 kids with us, and wanted everything to be perfect but it wasn't.
The maid did come everyday except a wednesday and a sunday their day's off. We had lots of ants in the apartment and all reception did was give us some bug spray, and let us do it ourselves.
Bath had rust spots, furniture very old looking and kitchen facilities very very basic even though self catering. Two hobs, a kettle, a toaster, a fridge with a tiny freezer compartment.
You must get fans which you have to hire from reception, we had to get 3 for a 2 bed bungalow, as there is no air conditioning and in the evenings these rooms are like furnaces.
Only good thing about these bungalows are that they have lots of storage.
The maid did come everyday except a wednesday and a sunday their day's off. We had lots of ants in the apartment and all reception did was give us some bug spray, and let us do it ourselves.
Bath had rust spots, furniture very old looking and kitchen facilities very very basic even though self catering. Two hobs, a kettle, a toaster, a fridge with a tiny freezer compartment.
You must get fans which you have to hire from reception, we had to get 3 for a 2 bed bungalow, as there is no air conditioning and in the evenings these rooms are like furnaces.
Only good thing about these bungalows are that they have lots of storage.
Travel operator: aspro
17 years 10 months ago
Well where do we start. The accomodation was very poor, rusty bath and beds, electrical mains exposed, ants everywhere, broken tiles, very poor quality furniture and more !!!
The swimming pool was not cleaned in the two weeks we were there and also the amount of areas in and around the swimming pool where kids could have had an accident was exsessive.
The Holiday representative was non exsisting and when you did see him it was all lies to buy his trips. Reception at this complex did not want to know if you had any problems.
Entertainment (what entertainment) very poor with not even third rate singers, and the kids mini disco lasted for 15 mins only.
Do not eat at the Mirador centre as you will wait 1 hour for food and when it does come you wont eat much of it.
We will be contacting the Travel agents, tour operator and accomodation to complain and we will also be asking for a refund!!!
The swimming pool was not cleaned in the two weeks we were there and also the amount of areas in and around the swimming pool where kids could have had an accident was exsessive.
The Holiday representative was non exsisting and when you did see him it was all lies to buy his trips. Reception at this complex did not want to know if you had any problems.
Entertainment (what entertainment) very poor with not even third rate singers, and the kids mini disco lasted for 15 mins only.
Do not eat at the Mirador centre as you will wait 1 hour for food and when it does come you wont eat much of it.
We will be contacting the Travel agents, tour operator and accomodation to complain and we will also be asking for a refund!!!
Travel operator: My Travel
17 years 10 months ago
We stayed at Castillo Beach Apartments and it really was the worst accommodation I have ever been in. On arrival, our room stank of sewage, but we gave it the benefit of the doubt, thinking that perhaps it was just a stale smell, maybe the room had not been used for a while.
We slept in the apartment that night and all awoke feeling poorly the next day, due to the constant smell. We reported it to reception who said they would fix it, six hours later...nothing.
We asked for a change of room and the staff obliged, goodness knows what would have happened if it was high season! The apartment complex itself, and its neighbouring complex's are very shabby, not at all in keeping with the surrounding area, it just looks like a grotty, dingy Butlins with sun. Although it was a good long walk to the town, we could not wait to escape every night.
Never ever ever want to return to Fueraventura. Horrible. What a waste of money! Do your self a favour, pay a bit more and go to Majorca!
We slept in the apartment that night and all awoke feeling poorly the next day, due to the constant smell. We reported it to reception who said they would fix it, six hours later...nothing.
We asked for a change of room and the staff obliged, goodness knows what would have happened if it was high season! The apartment complex itself, and its neighbouring complex's are very shabby, not at all in keeping with the surrounding area, it just looks like a grotty, dingy Butlins with sun. Although it was a good long walk to the town, we could not wait to escape every night.
Never ever ever want to return to Fueraventura. Horrible. What a waste of money! Do your self a favour, pay a bit more and go to Majorca!
Travel operator: Sunset
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