Was a great place to stay with a decent variety of fresh cooked food. For inclusive it was good value. With help yourself soft and alcoholic drinks you could not do better. A good selection of snacks on the pool bar from 10.30 to 5.30. Sorry we will not be able to go back.
Travel operator: Sunshine
Other nights the restaurant was open as standard buffet arrangements. Food was OK. It could have been warmer, and also a little more choice in the evening. Plenty of choice at breakfast.
As we were there in Winter, one of the pools was heated. It still felt cold but compared to the non-heated pool, it was definitely warmer. Many people reserved sunbeds early despite signs asking not to.
Location is excellent.
The snack bar by the pool serves snacks throughout the day and drinks that you help yourself to, though this closes at 6pm. Show bar is then open for drinks, but they close the all-inclusive drinks at 11pm, on the dot, even on New Years Eve! We along with others thought this was a bit crazy and thought on just this one night of the year, they would have extended this until later, as the entertainment was still in full flow. This meant many people left the bar, as we did, in search of a drink elsewhere.
The entertainment on some nights was better than others although it could do with starting earlier, as everyone was sat around waiting for entertainment to start until nearly 10pm most nights, and not much happening before that.
Lots of choice of food, always hot and tasted good in the main restruant but did not eat once in the pool bar as food left in containors for long periods of time. Basic local branded drinks but can purchase branded if you wish.
Kids club and park good and safe. Daytime and evening entertainment average, but always something going on which was great for my 3 year old.
Room clean but very basic and in need of modernisation. Be careful what TV chanels you turn on to if you have children with you.
Not a luxury hotel but all in all would visit again for its location, if the price was right.
Travel operator: independant
We had booked AI at the hotel in a 1 bed apartment for Xmas and New Year. We were late arriving at about 2200 hours due to the Canaries air traffic control working to rule. On arrival we had a quick check in and were given room 361. We then had to carry our luggage up 4 flights of stairs to this room as there is only 1 lift in the hotel and this only goes down to the show bar. The receptionist could have told us that there is a short cut to this floor but did not, he pointed out the long way. On arrival at the room it looked OK and was fairly large but overlooked the grubby rears of some bars, one of which can be blasting out music until 6AM . On waking the next morning we found it was raining heavily and when we ventured out on to the walkways to the stairs to go for breakfast we were greeted by the sight of blankets lying on the walkways and the stairs, these were being used to try and divert the water away from entering peoples rooms. Most rooms have level entry doorways and the water gathers on the walkways and then comes under the door.
After having breakfast we made our way back along flooded walkways to our room. Here we were greeted by water which had entered the room from both of the balcony doors. The bedroom door required the seal renewing and the lounge door was leaking from the top of the frame. We mopped this up and reported the problems to reception which were then added to a very long list of complaints from that morning. The receptionist could not have cared less and said
Travel operator: Self Booked
After reading the comments of the previous client we totally agree with his comments and cannot really expand on his comments but can readily sympathise with his experience.
The food was only just edible if you had a strong stomach.
The room was infrsted with ants and when we complained we were told it was Lanzarote and given a spray for us to treat the problem ourselves.
The staff were totally offhanded when we requested a change of room as my wife got a SERIOUS chest infection which we tried to treat locally but which took 6 weeks to clear on our return to UK.
Would we go back to this 'hotel' ?
DEFINITELY NOT ON YOUR LIFE !!!!!!!!!!!!!!
Travel operator: This is Travel
Travel operator: none
I went with my boyfriend and 5 year old son on half board and had a great time.
The location is great for the beach, shops and plenty of restaurants and bars including english food and drinks.The food served in the hotel buffet style was lovely (infact i couldnt resist getting seconds most nights!)A downfall is that the heated swimming pool they advertise is not heated but lovely to cool you down and the kids club has to have parental supervision.
We had to ask for a kettle for our room and you have to put a deposit down at reception for the remote control for the tv and the safe in your room, on the last day we also found out we could have had a toaster in our room for free.
We found that only a couple of the staff were helpful, and when my son was sick he had to wait until the following day for clean bed linen. On the first day one of the staff behind the reception desk shouted loudly at my son in spanish when we were in reception as he was crying due to being tired.
We also found sometimes the staff were reluctant to help but most of them were lovely and good with my son also. The maids have two days off on a Thursday and Sunday. The tv had only two english speaking channels that were CNN and Eurosports. The rep from first choice was absolutely perfect and soon helped us out when we needed answers.
resort had more German and east european visitors than english but this did not affect the holiday we had. The trip of the whole island offered through your tour guide is a must see.
Overall it was a lovely resort and relaxing holiday and we would go again in the near future.
Travel operator: First Choice
Travel operator: First Choice
Travel operator: First Choice
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