118 Reviews
Traveller Rating
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Excellent20
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Very Good38
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Good32
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Average16
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Poor12
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 9 months ago
We stayed in room 300 which is next door to the bar and reception, the noise after 1pm was very loud especially with young children.
Our room was plagued with problems, the microwave was new and unused due to the fact the cable wouldn't reach any sockets, the sofa bed had nails sticking out of the wood where the staff had tried to repair it, many of the tiles on the floor where cracked, the freezer door fell off. But most annoying of all is the hot water or rather lack of it at around 4pm until sometimes 9pm. I complained and was verbally abused by a maintenance worker. I was told to report problems to the reception by phone only to find that the phone cable was missing. I challenged the maintenance worker on how to use the phone without the cable and he became aggresive, this resulted in a visit to the manager, who did take the time to visit my room to see the problems we had experienced. He looked around and agreed the room was not in very good overall condition.
I then spoke with a jmc rep who was not really interested until i asked for a complaints form.
The kids entertainment is ok but the kids world is poor, we paid 15 euros for our youngest son to play in a golf comp for 3 hours, only too find on his return the group had been watching t.v at legends after a kids meal. I'd rather they took the time to entertain the kids rather than just watch them for a few hours palming them off with whatever suits.
All the staff seem over worked and clearly are not in the mood to make an effort to be happy for you.
We had to leave our room at 10 am as you do any where you stay but found we couldn't get a late checkout room and had nowhere to store our cases as they only have a limited numbers of lockers available, so where forced to stay with the cases for most of our last day.
P.s keep away from the chinese restaraunt on site.
Our room was plagued with problems, the microwave was new and unused due to the fact the cable wouldn't reach any sockets, the sofa bed had nails sticking out of the wood where the staff had tried to repair it, many of the tiles on the floor where cracked, the freezer door fell off. But most annoying of all is the hot water or rather lack of it at around 4pm until sometimes 9pm. I complained and was verbally abused by a maintenance worker. I was told to report problems to the reception by phone only to find that the phone cable was missing. I challenged the maintenance worker on how to use the phone without the cable and he became aggresive, this resulted in a visit to the manager, who did take the time to visit my room to see the problems we had experienced. He looked around and agreed the room was not in very good overall condition.
I then spoke with a jmc rep who was not really interested until i asked for a complaints form.
The kids entertainment is ok but the kids world is poor, we paid 15 euros for our youngest son to play in a golf comp for 3 hours, only too find on his return the group had been watching t.v at legends after a kids meal. I'd rather they took the time to entertain the kids rather than just watch them for a few hours palming them off with whatever suits.
All the staff seem over worked and clearly are not in the mood to make an effort to be happy for you.
We had to leave our room at 10 am as you do any where you stay but found we couldn't get a late checkout room and had nowhere to store our cases as they only have a limited numbers of lockers available, so where forced to stay with the cases for most of our last day.
P.s keep away from the chinese restaraunt on site.
Travel operator: JMC
19 years 9 months ago
The entertainment was top drawer, Viki, lexi, and mahoney/mahayla done a fantastic job entertaining 'pool side' Great food as it had a different country theme each night, however, as we were there for 2 weeks, we had exactly same options in 2nd week. It was only 10-15 min walk from good bars, pubs and cubs. If anyone travels here in the future I would seriously reccomend the Cheers pub, and King Arthurs Nightclub.
The hotel staff done very well to make your stay very enjoyable and worked EXTREMELY hard. THankyou so much. Gracius . The on site pubs barman were very good aswell. The cleaners done a good job, but not great. they still done enough.
I would DEFINATELY visit this hotel again
2 words. GO-----THERE-----
The hotel staff done very well to make your stay very enjoyable and worked EXTREMELY hard. THankyou so much. Gracius . The on site pubs barman were very good aswell. The cleaners done a good job, but not great. they still done enough.
I would DEFINATELY visit this hotel again
2 words. GO-----THERE-----
Travel operator: Thomas Cook
Recommended
19 years 9 months ago
The hotel was superb and my full family enjoyed the stay loads.
The best bit was the entertainment it was superb Vikki Lexie and Mahoney are the 3 best entertainers ever. All of the events they did were top class and they worked extremely hard and deserve a pay rise.
Anyone looking for a hotel in Lanzerote should go here.
By the way the bar staff are top class to.
Martin
The best bit was the entertainment it was superb Vikki Lexie and Mahoney are the 3 best entertainers ever. All of the events they did were top class and they worked extremely hard and deserve a pay rise.
Anyone looking for a hotel in Lanzerote should go here.
By the way the bar staff are top class to.
Martin
Travel operator: thomas cook
Recommended
19 years 9 months ago
We visited for two weeks in Aug/Sept 2004.
Good points were: The rooms were very spacious, with good facilities; Cooker, toaster, fridge freezer, TV, and they were just installing microwaves. Good size clean pool with adequate sun loungers. Shop near the pool to buy cold drinks, ice creams etc. Generally very clean around the complex.
Bad points:
Big problem! Too much noise from other residents. No Sleep! The walls are too thin and you can hear noise from rooms above/below and aside of you.
As it was so hot, the rooms had no aircon, we had to leave our window open all night. Over the two week period, I'd regualry be woken up by parties of residents of all ages screaming, shouting, singing at various times of the night and early morning; 1am, 3am, 5am. The the kids next door would be up at 8am running up and down, dragging wooden chairs on the tiled floors.
Couldn't sleep during the day, as the pool 'entertainment' was so loud! Couldn't wait to get home for some kip!
Minor problem - Lack of clean towels being left, but after complaining we were brought clean towels, only for the problem to happen a gain a few days later.
The complex is on the edge of town, so there is a 20 - 40 minute walk to the main area (bars, restaurants etc.)
Personally, I wouldn't go back again as the noise was affecting my sleep so much!
Good points were: The rooms were very spacious, with good facilities; Cooker, toaster, fridge freezer, TV, and they were just installing microwaves. Good size clean pool with adequate sun loungers. Shop near the pool to buy cold drinks, ice creams etc. Generally very clean around the complex.
Bad points:
Big problem! Too much noise from other residents. No Sleep! The walls are too thin and you can hear noise from rooms above/below and aside of you.
As it was so hot, the rooms had no aircon, we had to leave our window open all night. Over the two week period, I'd regualry be woken up by parties of residents of all ages screaming, shouting, singing at various times of the night and early morning; 1am, 3am, 5am. The the kids next door would be up at 8am running up and down, dragging wooden chairs on the tiled floors.
Couldn't sleep during the day, as the pool 'entertainment' was so loud! Couldn't wait to get home for some kip!
Minor problem - Lack of clean towels being left, but after complaining we were brought clean towels, only for the problem to happen a gain a few days later.
The complex is on the edge of town, so there is a 20 - 40 minute walk to the main area (bars, restaurants etc.)
Personally, I wouldn't go back again as the noise was affecting my sleep so much!
Travel operator: Thomas Cook
19 years 9 months ago
Disgusting hotel in the middle of nowhere, good long walk to nearest beach and shopping precinct. Not ideal if you are disabled, or have children.
Entertainment very poor, dirty linen put on once a week. salt in pool that gave a lot of children skin reactions and eye infecions, have to que up to get sunbeds be up early to get one eg 7am.
Rude reps who dont bother to help, restraint under ground no air con, cokroaches run around on restraunt floor aswell as in your apartments.
Children get very bored no entertainment by childrens pool during the day as you would get elswhere. large pool very deep children shouldntgo in it; the so called night time entertainment is in the basement next to the restraunt abd the bar is also under ground the heat is unbearable down there no windows or doors they call it the cave believe me its more like a dungeon. be warned.
Payed
Entertainment very poor, dirty linen put on once a week. salt in pool that gave a lot of children skin reactions and eye infecions, have to que up to get sunbeds be up early to get one eg 7am.
Rude reps who dont bother to help, restraint under ground no air con, cokroaches run around on restraunt floor aswell as in your apartments.
Children get very bored no entertainment by childrens pool during the day as you would get elswhere. large pool very deep children shouldntgo in it; the so called night time entertainment is in the basement next to the restraunt abd the bar is also under ground the heat is unbearable down there no windows or doors they call it the cave believe me its more like a dungeon. be warned.
Payed
Travel operator: JMC
19 years 10 months ago
Just got back yesterday from the Teguisol. A little disappointed, unless you like saltwater the pool is out I only used it twice and the pool is normally a big part of my holiday,We had an 11 month old VERY fair baby with us. He was covered in 60plus factor however we still needed some shade at the pool area if we were to sit out together but to achieve this someone had to go down by 7am at the latest to get a sun bed with a shade over it (or any sunbed ). We would have been quite happy to sunbathe on our balcony if our balcony got any sun at all (it did'nt).
We asked our sunworld rep on our second day If we could change rooms. She agreed to try. We kept hoping for a week going in to her every other day but we knew we had'nt a hope when I went in on the 7th day and she said I had'nt been talking to her. OH she remembered when I jogged her memory and then said there was no chance. She was supposed to get back to us.
We also had a 13yr old girl and there was nothing for her as far as entertainment went. So if I ever go back to Lanzorate it will be back to the SOL LANZORATE where we were 2yrs ago and had a fabulous holiday with everything for everyone We hardly left the conplex
We asked our sunworld rep on our second day If we could change rooms. She agreed to try. We kept hoping for a week going in to her every other day but we knew we had'nt a hope when I went in on the 7th day and she said I had'nt been talking to her. OH she remembered when I jogged her memory and then said there was no chance. She was supposed to get back to us.
We also had a 13yr old girl and there was nothing for her as far as entertainment went. So if I ever go back to Lanzorate it will be back to the SOL LANZORATE where we were 2yrs ago and had a fabulous holiday with everything for everyone We hardly left the conplex
Travel operator: Sunworld
19 years 10 months ago
Teguisol is a lovely hotel with excellent midday and evening entertainment for adults and children alike. The reception staff are very helpful and friendly, UNLIKE the maids, who seem to be allergic to cleaning!
Poolside is spotless as is the complex, but bring a bottle of CIF for the apartment!
Poolside is spotless as is the complex, but bring a bottle of CIF for the apartment!
Travel operator: Sunworld
Recommended
19 years 10 months ago
Had fantastic holiday in the Teguisol. Apartments were very spacious and very clean. The maids came in every day but never seemed to disturb you, towels were changed about every other day I think, and sheets changed nearly every day. Had really big balcony and only one cockroach in the whole two weeks! Kitchen was equipped with everything you needed although our friends didn't have a kettle or any cutlery on arrival but this was sorted out within an hour of speaking to the reception.
The complex is a bit out of the main town but is only about a 5 min walk so it was ok.
The hotel staff were friendly enough and the reception was very helpful.
There is poolside entertainment pretty much all day - lots of different things, quizzes, football games etc. Evening entertainment not so good but we didn't really stay for much of it. Entertainment staff work really hard especially Vikki and lexi.
You really need to be up early to claim your sunbeds! By about 8am there are very few left!
The complex is a bit out of the main town but is only about a 5 min walk so it was ok.
The hotel staff were friendly enough and the reception was very helpful.
There is poolside entertainment pretty much all day - lots of different things, quizzes, football games etc. Evening entertainment not so good but we didn't really stay for much of it. Entertainment staff work really hard especially Vikki and lexi.
You really need to be up early to claim your sunbeds! By about 8am there are very few left!
Travel operator: JMC
Recommended
19 years 11 months ago
We had a lovely holiday, but.......
Quite a few problems on arrival - although they were sorted very quickly by the hotel staff(key stuck in door, no shower curtain, no sheets until early evening on sofa bed (sheets were very old and thin poly-cotton).
Apartment could have been cleaner - sealant round bath mouldy, plates in cupboard dirty, mirrors/glass smeary.
Cannot fault the food - we only ate out on 2 occasions. There were no windows to look out of in the restaurant, it felt very claustrophobic. The bar area was next door and also very enclosed and busy.
When you go on holiday I think it is nice to be able to see outside and perhaps have a drink outside, too.
The entertainment in the evening was dominated by children.
Pool area was spotless - but unable to get a sunbed after 8.00 am as all covered in towels (although some of the guests did not use them until midday).
Quite a few problems on arrival - although they were sorted very quickly by the hotel staff(key stuck in door, no shower curtain, no sheets until early evening on sofa bed (sheets were very old and thin poly-cotton).
Apartment could have been cleaner - sealant round bath mouldy, plates in cupboard dirty, mirrors/glass smeary.
Cannot fault the food - we only ate out on 2 occasions. There were no windows to look out of in the restaurant, it felt very claustrophobic. The bar area was next door and also very enclosed and busy.
When you go on holiday I think it is nice to be able to see outside and perhaps have a drink outside, too.
The entertainment in the evening was dominated by children.
Pool area was spotless - but unable to get a sunbed after 8.00 am as all covered in towels (although some of the guests did not use them until midday).
Travel operator: JMC
19 years 11 months ago
A Complete waste of money never again the apartment was rough more like a boarding kennel, tiles loose really to cut a long story short Teguisol is shabby the staff all round very lapse and lathargic reps not so good if you are over the age of 12 years, food restuarant okay, vegitables tasted foul so avoid, towels need changing more often, many cold showers,crawles and insects about keep windows shut.
Not again not for me Lanzarote ober all very nice Island.
thank you
Tracy x
Not again not for me Lanzarote ober all very nice Island.
thank you
Tracy x
Travel operator: JMC
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