Travel operator: balkan holidays
Everything about it's awful and if you are still in uk get your hotel upgraded I can recommend the Aktinia which is where we moved to.
Balkan travel informed me they do not rate there hotels the same way as the rest of the world so what did I expect! That's a quote from the letter I got back after I wrote and complained.
We are a young couple in our 20's and I'm ex forces so I've slept in holes but this was shocking beyond all you can imagine.
Travel operator: Balkan Travel
The bathroom, well what can I say about it. It was appalling. With ancient taps and rusty showers and the smell from the drains. If you had the shower on too long it would flood and come into the room.
The staff were very helpful but it wasn't their fault and I think they felt a bit sorry for us, what could they do.
The food was very basic, we took one look and decided not to bother.
The play area was dirty and they wanted you to pay as well and it was a bit noisy at night
We moved rooms 3 times and they were all the same, they were just grubby.
The Balkan reps didn't want to know and in the end we checked out after 5 days and went to another hotel of our own backs and it cost us
Travel operator: Balkan holidays
The staff are very nice and do try to work hard. Even they suffer the smell.
We did not attempt to eat breakfast because the stench of sewerage was all around this hotel.
Travel operator: balkin
Toilet facilities were like something out of the ark. Smell was atrocious.
Rooms being cleaned were virtually non existent. Bedding changed only after we complained. Towels only changed if you threw the dirty ones on the floor.
We would not recommend this hotel to anyone.
Travel operator: balkan
I really think it was an ok hotel and thought the hotel staff were really pleasant and very accomodating. I would definitley go there again but with mates who are there for a partying holiday. Me personally do not think it is for families though but still a great location it is in.
Many thanks Liza Davies
Travel operator: Balkan Holidays
Location not bad but very noisy area from midnight till 4.00ish in the morning.
Staff not interested in any complaints made.
No I would not visit this hotel ever again worst hotel I have ever stayed in.
Travel operator: balkan
Kids play area a danger zone and we were asked to pay extra for our daughter to use it.
Breakfasts consisted of cucumber and dairylea triangles.
Bathroom not only stunk of dirty fish bowls but when you used the shower it made up for the lack of pool outside as it flooded the whole room.
Would not recommend this hotel. Never the less had a brilliant time in Sunny Beach.
Travel operator: Holidays Direct
Ask a Question
Got a question? Ask our community of over 1.5 million users.