The location is excellent, right by Bugibba square in the center of all the shops and restaurants. Our room was on the 3rd floor overlooking the busy street but no noise could be heard when the balcony door was closed. The room was very clean with a radio, TV and remote controlled air conditioning. The toilet wouldn't flush so I phoned reception and they were there in minutes to fix it.
The pool was on the small side and I thought there would be a problem getting a sunbed as there weren't many and the hotel was full but that wasn't the case, we stayed by the pool most days as it was to hot for the children to go walking around and always managed to get one. It was nice and quiet and not overcrowded.
The restaurant was nice and cool and waitress service and the food was good but my only complaint is there wasn't enough of it. Every meal was served to you by a member of staff, the portions were tiny and if you asked for more they looked at you gone off and very reluctantly gave you a little bit extra.
Breakfast was 1 rasher of streaky bacon, 1 small sausage, a spoonful of beans and a poached egg, it hardly filled a side plate and lunch and dinner was the same.
We paid for all inclusive because when on holiday I like to over indulge and basically stuff my face and consume lots of alcohol (and diet like mad when I get back!) but you get the distinct impression here that they are told to strictly ration the food and they treat the all inclusive guest very differently to the others.
There was supposed to be snacks available all day but we couldn't find any. When we asked we were pointed to a fridge with 1 plate of stale cheese sandwiches on it.
One evening my son went and got the whole plate as it was between 6 of us and the barman shouted at him and told him to take 2 quarter sandwiches and put the rest back as it was for all of the all inclusive guests (there was about 5 rounds of sandwiches on the plate and about 30 all inclusive guests!)
There was ice-cream available for the kids but when my son went up to get his 3rd the older dark haired barman called him a greedy boy and said something in Maltese to his friends and they all laughed at him . If paying cash you got a cup with a few different flavors and toppings but all inclusive got a cone with 1 scoop, also the coffee was a frothy cappuccino if you were paying but something that resembled dish water if you were A/I. The A/I drinks were also watered down, one evening I got through 12 whisky and cokes and didn't feel in the least bit inebriated.
On the whole we did like the hotel itself and the location and most of the staff and I would probably go back there but on a room only basis.
Travel operator: Unknown
Travel operator: Sunspot
It was dirty. There was cockroach in the bathroom. The beds were twin and of different heights (very handy for honeymoon!). There were exposed electrics. The balcony was approximately 2 inch wide. The fan was bent and hit the ceiling. There was a note from the previous people in between the sheets in German (I can imagine what it said!). But that was the proof we needed that the room was dirty.
We were then moved to the best room in the hotel (Which was nice but what we would have expected on arrival, nothing special) and given some wine.
The pool was very small and salt water.
We went All Inclusive and the food was appalling. The food was consistently recycled from one day to the next. The meat was partly offal. We got funny tummies so decided not to eat in the hotel anymore apart from breakfast. The drink choice was very limited.
The resort was OK, there was a few things to do at night. There are no beaches only rocks which hurt your feet (We did know this before we went though).
All in all we found Malta was not really for us and will not be returning. Especially not the Concorde.
Travel operator: Belle Air
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