Travel operator: Sunsave
I was at the hotel last year travelling alone. This time my husband came with me as we were meeting up with my parents while they were there on holiday too. It looks like we may very well be there again next year.
The Soreda Hotel is in a fabulous location with a short steep downhill walk to the seafront/promenade near the Qawra Palace hotel or a 10 minute walk to the bus station for those wanting to get out and about on the island.
The staff are all very friendly and eager to please.
The dining room can become a little cramped as the tables are quite close together as well as being a little on the small side. There is a great choice available for breakfast and evening dinner. Lunch provided a lesser choice but not so many people used the restaurant at lunchtime.
You can request a packed lunch from the reception if booked the day before you need it.
We used the roof terrace and there are plenty of places to choose to enjoy the sun. It can get a bit breezy up there, but we didn't make use of the indoor pool or gym.
Our room was spacious and warm with a little sun on the balcony in the afternoon. Tea, coffee, sugar and milk provided for hot drinks in the room on the first day of arrival but not replenished.
Evening entertainment is in the main bar lounge every evening. Not really our cup of tea but many seemed to enjoy it. It ranges from karaoke, keyboard players, singers, dancers etc.
Free WiFi is available in the internet room and some of the lounges depending on how good your object of choice is. If you don't have a laptop, tablet pc etc there are desktop pc's available at a reasonable cost.
I would say it's excellent value for money.
The room allocated (435) was in a corner position in the couryard area and did get some sun in the mid afternoon. My parents were on the other side in 333 which got no sun at all and the room was quite dark.
The room was clean and the bathroom had recently been regrouted. I understand a number of refurbishments have been carried out in the hotel before my arrival. Towels were thick, white and fluffy and replaced every day. There were tea making facilities with tea, coffee and creamer provided on the first day only (unless you are on AI basis). There's also a mini fridge and a hairdryer in the room as well as a tv which provided CNN news, a couple of movie channels in English as well as other language programmes. The heating was provided via a central controlled switch.
Food - it was okay but a bit bland and that's only to be expected on the scale of the hotel. There was plenty of choice on offer.
Breakfast included: juice, cereals, fresh fruit, yoghurt, cold meats and cheese, fried and boiled eggs, bacon and sausage (alternate days), beans, tomatoes, fried bread, toast machine, bread rolls, jam, croissants, doughnuts and 2 kinds of plain cake (madeira type and chocolate). Tea and coffee.
Evening meal: soup, salad bar, pasta, choice of meat dishes, vegetarian option meal, 2 vegetable dishes, potatoes (roast or boiled), chips, around 4 - 6 different desserts (cake, gateaux or tarts) plus a main dessert such as bread & butter pudding, rice pudding and custard, cheese and crackers (only 1 kind of cheese).
The hotel is approx 10 minutes walk from the bus station in Bugibba/Qawra border and no more than 5 minutes walk downhill from the seafront opposite the Qawra Palace hotel. There are a handful of small bars within 2 streets distance.
The hotel staff were all friendly and courteous at all times.
Entertainment was provided every night - not all to my taste but varied from Diamond karaoke, Danny de Vito (singer/entertainer), DJ with dancing, a duet. There is a movie shown in the main bar every afternoon and twice a week someone comes to play and sing so everyone can join in at the baby grand piano. Free Wifi is provided in the main reception areas and there is an internet room. Indoor pool looked okay and there is a rooftop pool as well as a ground level, small outdoor pool.
I would visit the hotel again for its physical location and cleanliness alone. I would probably prefer to have B+B basis and eat out nearby. The hotel also has some studio apartments.
However, we then went for breakfast that first morning, it got a whole lot worse. The eggs were only half cooked, what they passed for bacon was, I believe baked ham, cut thinly then grilled, it was like iron and tasted horrible, there was nothing right about the food so we had toast. Bearing in mind we were all inclusive, on the whole we found all meals so bad that we ended up spending over £250 extra on food over the fortnight.
Cleanliness was another thing I have to report. The corridor carpets had footprints and wheel marks on them, the lifts smelt of rotting fish (we were told that this smell emanated from the kitchens) and on about the sixth day we actually saw a member of staff standing in a lift holding on to an overfilled wheelie bin full of food waste. We were told that they didn't have service lifts they could use.
One day we watched a waiter resetting the tables and saw him pick up a knife that a young German had been playing with whilst eating his cereal, and replace it on the place setting and lift up the napkin that the lad had laid down and then refold it and set it down between the knife and fork. It is as though basic food hygiene is not a requisite for that job.
There are different areas of the hotel and some have been refurbished, but for the most part it is a warren in there. For instance, to get to the pool bar, we had to take the lift from the fourth floor, walk through to reception, and then take another lift from ground level to the pool area and vice-versa.
There is air conditioning in the hotel but it is on a timer and only works for 15 minutes every hour. They say it is to keep costs down.
I could go on and on, needless to say, put in a complaint and nothing is done unless you pester them, the Management just don't seem interested and the rest of the staff are so overworked that they have no time to do anything else.
The only bright spot are the two staff members who work the pool bar, they are a double act and really cheer you up.
The hotel was nearly full ,being down to good deals .We thought it was a good deal at
Travel operator: mercury direct
Travel operator: mercury
Staff all round were very helpful. We enjoyed all our meals and snacks and of course the sunshine and the little walks.
Our room was comfortable and was cleaned daily. We had extra pillows and fresh towels and sheets were changed regularly. Absolutely wonderful.
Hopefully we shall return on our holiday next winter.
Travel operator: Sunspot
This hotel by comparison was somewhat better, but not much. The room we were given was clean and roomy and the bathroom was spotlessly clean with towels that were changed daily. However, we could not use the balcony because we had an adjacent balacony at right angles to ours and those folk could see staight into our room. Now, where do I start with the rest of the hotel? The food was completly uninspiring, often tepid and lacking in taste. Hygiene standards were suspect, we saw a chef drop a lid from one of the hot dishes and immediately put it back on. We also saw a waitress wipe up a floor spillage with the cloth she then used to wipe the tables with. The carpets in the public room, especially outside the dining room are filthy, and not once was the carpet in our corridor vacummed during out stay. The hotel is not the standard quoted, which is a 4 star, in fact, it would hardly rate a 2 star in England. The staff seemed pleasant but ususally we were given a shrug of the shoulders when we complained.I could go on and on, suffice to say, NO WAY would I recommend this hotel to anyone thinking of going to Malta, and I certainly will not be going to Malta again.
Travel operator: First Choice
Special thanks go to Claude and his assistant at the Bar, who were always so cheerful, friendly and polite.
Dinner was something to look forward to. Complements to the Chef and his team for setting up such wonderful and tasty meals.
Lastly, a big thank you to the staff in the Housekeeping department. They do a wonderful job in the rooms. Highly commendable.
Travel operator: Sunspot
Travel operator: Chevron
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