PS: The only 4 star feature is the reception, if you ignore the German students asleep in all the chairs.
Travel operator: Low Cost Holidays
Hotel tip: 1. Stay away 2. Provide hearing aids for the security staff
Travel operator: Loveholidays.com
Hotel tip: Food very good
Check in time is 14.00 rooms never seem to be ready
check out time is strictly 10.00.
We stayed for 2 weeks and basically the hotel was OK, only minor complaints which were the room doors don't seem to fit and the only way to shut the door is to bang it shut not great late at night or early morning. Entertainment is not to our liking mainly Maltese singers.
Food in the restaurant is OK when you can get it, always waiting for things to be replaced, if you like toast in the morning be prepared for a long wait only 2x6 slice toasters for the entire hotel which were faulty. I watched one person holding the toast down in the toaster with a piece of wood and the other had the setting knob missing and a young girl trying to adjust the toaster with a fork.
If you want a fridge take a 5 amp fuse with you and put it in the plug as the hotel seems to remove the fuse then charge you 14 euros to put it back.
Reception staff not very attentive they seem to prefer talking to each other than attend to residents.
We were speaking to one of the locals when we went out one night and he asked where we were staying we said the Topaz and he informed us that a large part of the hotel was rumoured to be shutting down, several hotels in the area have already shut.
Hotel is used by students staying nearby although this is not a problem.
Since Arriva has taken over the bus service be prepared to be unfairly charged as there is one fare for locals and one highly inflated price for tourists.
I would not stay at this hotel again simply because of its location.
Malta is becoming a expensive holiday destination and inflating bus fares simply because you are a tourist is not the right way to attract visitors to the country.
The room was cleaned daily and the sheets were spotless.
Downside the bath mat was mouldy but I just put it to one side and ignored it. Shower head broke but the following day a new one had been replaced. Double balcony looking down the road was fine as at least it was a view, preferable to the view of the pool.
We didn't stay for entertainment and had a drink in bar a couple of times and used the pool. Plenty of sunbeds apart from Sunday I think the local people or staff use it so very busy.
I would possibly go back to this hotel but would prefer to be closer to the bus station.
Travel operator: direct
when we got their the down stairs looked nice.
we had to go threw a tunnel to get to our room and both lifts at one time didnt work spes the top lift going down to the tunnel.
the beds was rock hard.
had to pay 12 euros for the remote but got it back.
had to hire a fridge if u wanted it.
had to hire a kettle and pay daily.
the food was cold.
smelt like dirty mops in the cubords.
some staff wasnt helpful.
this hotel should not be a 4 star and people i made friends with on holiday said the same!
Travel operator: bella air
Cleanliness was not so good as last year - less staff at the hotel this year for some reason and there were more guests there this year.
We were allocated in a different part of the hotel, where we had to cross underneath the road by a tunnel from reception. The lift was extremely tiny and smelled of stagnant water. Many mosquitos were found in the lift, which made their way into the hotel rooms. I was bitten on a number of occasions as our room was diagonally opposite from the lift.
Bathroom floor needed a good scrub, particularly around the toilet area. Our maid was rushing to clean on the day we arrived as she had 26 rooms to "do" on her own! This was at 14.30pm.
Food - choice not as good as last visit. Food not always hot, big queues for the hot buffet. Very bad area provided to collect soup, bread & desserts as it's right by where people are entering & leaving the dining room. Very soon - someone will end up having (lukewarm) not hot soup spilled over them.
Only the bar staff are friendly. Reception staff not very pleasant, unusual for Maltese people but they always seemed harried. Cleaning staff/maids were friendly on the day before everyone was going home & said they weren't working the day you were leaving so they could get tips. We heard this many times and it happened to us too.
Entertainment hadn't changed from last year, with the exception that "Elvis" had finally left the building. Thank God! We spent 3 nights in the Peacock Lounge listening to the same drivel before deciding to frequent the downstairs bar instead. No entertainment other than a chat with the friendly barmen or to watch TV.
We stayed here because it's where my parents were also staying.
We won't go back again and someone told us the hotel is supposed to be closing down.... Not sure how true this is as we heard it still has 2yrs to run on the lease.
We will go back to Malta though as it appears my parents bought a timeshare just before we arrived!
Travel operator: Independently
The hotel is clean and well maintained. The food for breakfast is basic but is adequate. My only moan would be the tea as its foul, so take your own tea bags and you will be fine.
The hotel staff are very friendly, nothing is too much trouble.
The entertainment was pretty poor, not our cup of tea, so we went for a walk around the resort.
We probably wouldn't visit this hotel again, only because we spotted another one in a different resort which court our eye. Overall good value for money if your on a budget!!
Travel operator: Choice Holidays
Travel operator: choice holidays
Travel operator: Booked Direct
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