If these Spanish staff cannot be pleasant they should not be employed.
on check in this time we arrived at the same time as a party of Spanish about 12 people in total, they were all paying for car parking etc at the time again of checking in but when i asked for the safe key i was told he was too busy to come back later.
After 3 further attempts i had had enough i was not walking around Benidorm with all my money, credit cards, travel documents and passports.Then i asked for 2 more pillows as you only get 1 and 2 extra blankets,again i was told to see night staff, when i did they said to see morning staff so lovely stiff neck and pain on my holiday which could have been avoided.
We were there for 7 days on the 2nd day a second set of towels were left never saw a maid all the time we were there, no bins emptied or anything. Why is there no sign in the apartment telling you service to expect or even not to expect. no info in the rooms at all and nobody approachable at all.
Travel operator: Sunsave
Hotel tip: high floors have the best for the views anything below 5th floor no sea view
Lovely clean bathroom, beds and towels. The towels were changed 3 times during the week. We never used the self-catering facilities as I never intended to cook during our holiday.
Reception staff were helpful on the occasions we needed them. Only used the hotel as a base but was ok and would go here again. Only saw a bit of the entertainment which was mainly for Spanish oap's. Didn’t eat in the hotel so can't comment on the food.
We stayed for four weeks after three weeks we complained that we had no cleaning done and no clean sheets twice before we got anything done.
I have stayed in the hotel twice before over the years but never again.
The room size was good with a good size bedroom and bathroom, and the balcony had a view of the park in front and also a sea view.
The staff were helpful.
We didn't try the restaurant.
Would I visit this hotel again? I'm not sure! It was cheap, only £48 for 3 nights, so you get what you pay for.
Travel operator: sunshine holidays
Arrived on friday night and was full of stag and hen parties not what I expected at all. My little boy didn't sleep for 2 nights with all the racket from these people, doors getting kicked in and swearing music be blasted out at 4.30am. I know they are there to enjoy themselves but so were we.
The hotel staff were helpful and informative, the pool area was small but adequate, no life guard though. No bar inside only one by pool which closed early, entertainment was a woman or man trying to play an organ with all the spanish ballroom dancing.
We will not be back. If you are a family with older kids or 18-30 eage group this is the place for you. Oh the location of this place was the best thing about it.
Travel operator: Flyglobespan
The reception and dining room were clean and the toilets
the maid came in once in 5 days, left clean towels but never took the bin which we placed right next to the door for her to see.
The location of this hotel is great for the old town and the new and for the price we payed we didn't expect to much really.
You have to pay 60 euros deposit when you arrive and you get back if nothing is broken ( not that there is anything to break).
There is an adult channel, sky sports, spanish tv all free( my husband like the adult channel most of all)
it says its a no smoking hotel but you can smoke in your rooms.
The pub over the room is very slow service took over an hour for a toasty.
Travel operator: go2spain.co.uk
Its in the old town but very central to both new and old.
It was very basic but clean the maid only came once and brought fresh towels but never emptied bin but me mate just sent the rubbish down in the lift.
There is a tv which is free to use with Sky sports and adult channel (channel 10 lol) and fridge hob and grill.
We were lucky enough to get balcony which were good sized with plastic patio set.
Its ideal for those who wont use it much but to sleep and get changed.
The pool looked clean but it wasnt that warm to use it.
Travel operator: GO TO SPAIN
Pool was only cleaned properly once while we were there although they did get a fishing net out each morning. Tiled area was left until it was really dirty and slippy with spilt sun cream etc before it was cleaned. Pool bar staff were so ignorant. Was supposed to be open till 10 p.m. but on several occasions spirits were put away, pumps covered up and lights switched out by 9.25, even while we were sitting there and people were playing pool.
I know you only get what you pay for but I believe there are better apartments in Benidorm for the same price. The plus side was it is an excellent location to enjoy both the old town and the new town.
Travel operator: Winter Sunshine Holidays
Travel operator: Globespan
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