Travel operator: Independent
Hotel tip: Don't take anything valuable. They just tell you to use the safe. We had expensive make up and jewellery stolen...other people had clothing stolen...others money. Gonna need bigger safes!!!! Disgusting
Total overhaul required.
Pool was dirty.
For what we paid not good at all 1 star
Travel operator: Jet2holidays
Hotel tip: Go somewhere else
The food, the rooms and the people are great. If you want a nice hotel that is solid and gives you everything that you can expect from being in a decent hotel in Benidorm then this is for you.
Unsure how people can give this a bad review, we always travel as a couple and have had nothing but good memories here.
Travelled April 2017 as a couple.
The rooms are a little tired and could really do with freshening up. Our room on the 3rd floor was very noisy so ask for a higher floor room. I do wish this hotel (and others) would police the sunbeds better... People should not be allowed to reserve their sunbed at 9am and leave their towels there when they're not in use! Towels should be removed of sunbeds left unattended for 2 hours or more!
The food was very basic but I suppose this is not a hotel that you would come to if you wanted Michelin starred food. There are some positives and negatives but on reflection if you want a pleasant trip without breaking the bank then it is a good place to come.
Travelled April 2017
Staff were rude, shouting and being awful to the children, a woman on reception called Sheila really was horrible, one night the all inclusive finished at 11.45, 15 minutes early because they couldn't be bothered to change the barrel of lager, they totally refused even though we pointed what time all inclusive finished.
We had to pay a deposit which we didn't know about £60. You cant get a drink before 10am, sunbeds cant be put out before 9am or you get told off like a child and you have to go opposite the road for meals in the Levante Club. Food was repetitive and cold, although restaurant was very clean, but many people had stomach upsets, no entertainment around the pool either, and Sheila the the receptionist turned the music up really loud and in Spanish because someone had complained to her about something. They didn't do anything to want people to go back. The pool was cleaned 2 times in 14 days, night entertainment was in the Levanvte Club across the road, which was rubbish, and they had 200 Icelandic students who had graduated in the Levante Club who took delight in throwing bottles from there balcony on our children playing on the park.
DO NOT TOUCH LEVANTE HOTELS !
Travel operator: on the beach
Travel operator: First Choice
Anyway arrived there about 11.05pm 12 hours after we should have, the staff seemed a little bit unorganised. It appeared asif they were training the night porter on how to check people into the hotel. However we got our room key after paying
Travel operator: Thomson/First Choice
Travel operator: eclispe
The apartment was lovely and clean, as was every part of the complex that we saw.
The staff were very helpful, pleasant and polite and made us feel welcome from the moment we arrived.
The location was great too, within easy walking distance of the superb beach and the many, many shops, bars and restaurants.
The apartments are self-catering, so there wasn't food available and there was no entertainment, but you don't need it onsite when you have a holiday in Benidorm !
The only bad thing about our holiday was that it came to an end!! Can't wait to go back.
Travel operator: First Choice
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