Travel operator: thomas cook
Travel operator: Balkan holidays
We stayed for one week and didnt want to go home.
The food was quite good and while we was there they had a Bulgarian food theme night which was delicious.
The location was fine and there where alot of shops selling fake designer clothes.
People around Bulgaria are really kind everybody seemed to be treated the same.
The sea is lovely and very clear.
The hotel was good and was cleaned daily.
While we was in bulgaria we went to TJ's Pub several times and the woman who seemend to be the only waitress there remembered our order each day.
The entertainment in the hotel was Ok but the thing that made it special was that the enteratainers tried there hardest .
Travel operator: First Choice Airways
Staffs were very helpful and polite.
The rooms are very spacious and clean.
Was given a free courtesy room for an hour at the end of our stay to freshen up, as we were not being picked up until 7.30pm.
The pools are clean but cold. It didn't stop our daughter playing in there at every opportunity.
Restaurant is large, clean and there is plenty of variety, if you're a big meat eater. We did struggle a bit due to some of us were vegetarian.
Entertainment was ok, they all tried extremely hard and the kids loved them.
Location is great, far enough away to not be disturbed at night, but close enough to go out in the evenings. Beach was just across the bridge.
Downside to this hotel is the sunbeds, if you want a sunbed in the sun for the whole day you had to be prepared to put towels down by no later than 7am.
I would recommend this hotel to all it is certainly one of the best hotels I could see in Sunny Beach.
Travel operator: Thomas Cook
Travel operator: thomas cook
The food was alright but sometimes we found it hard to tell what the meat was as they used a lot of sauces. There is a lot of salads and fresh fruit and tinned fruit available as for breakfasts the omlettes are to die for and we all tried them they cook them while you wait.
It was my 50th birthday when I was there and the staff provided a cake for me also my daughter arranged for ballons and banners to be put up and a large cake to be provided at the evening meal and the food manager brought the cake and the waiting staff sang happy birthday it was a lovely treat.
The entertainment team are absoulty brilliant and tried to please everybody with shooting darts and cocktail games only for adults as well as 2 childrens teams during the day. They then put on a show everynight for family entertainment and tried to get most people envolved.There was waterpolo also everyday.
The pools were very clean and we were in swimming everyday with no worries as there was a lifeguard on duty by the pools.
Could recommend this hotel to anyone and would be happy to stat here again.
Travel operator: Thomas Cook
As we'd read in earlier reports, the hotel experience from start to finish was excellent - from efficient registration(chilled soft drink on arrival), daily maid service, prompt maintenance service(shower needed a repair once), attentive and courteous bar/restaurant staff, enthusiastic animation team, to checking-out in the middle of the night (with coffee provided in lieu of breakfast). Nothing appeared too much hastle.
Animation team did a good job - although we'd no kids, we feel that families will get a good deal out of the various kids groups/activities.
Public areas were kept spotlessly clean - there was a cleaner on the go at 2.30am when we left!
The pool area was kept clean also - beware the temperature difference between the two pools - you've been warned!
Buffet food supply was extremely varied, plentiful, hot (when necessary!)and even a fuss-pot like me managed to have something different every night of the entire two weeks - putting on 4 pounds in the process! We'd planned to eat out on a couple of ocassions but quite frankly there was no need. Had no need to buy/sample the food from the outside bar.
Situation in the resort could hardly be better - a very short distance from the beach and any amount of night-time activities you could want. Beware the wooden bridge to the beach though - a proverbial death trap to feet.
Not much more to say - excellent for what we went on holiday for - good old R & R in very decent surroundings/ambiance indeed.
PS - Balkan Holidays were spot-on too - no flight delays, no baggage lost, transfers ok, orientation meeting ok, rep was seen at hotel when he was meant to be there, (2) excursions were trouble free.
Travel operator: Balkan Holidays
The pools areas are very busy and crowded. You HAVE to reserve loungers(towels) or you will not get a lounger. In fact the lack of loungers is a problem and I witnessed on two occasions people taking parosols and beds sneakily while their users were elsewhere. This led to rather heated arguments when said users arrived back. Not what you want or need to see while on holiday.
Staff are on the most part affable but not as much as they might. One or two individuals are actually rude and unhelpful. One waiter when asked for drinks said abruptly that he was finished and made no attempt to organise someone else to take my order. He just stood there talking with other members of staff. By the way on ordering drinks it semms the waiting staff want you to leave a tip each time. On one occasion we had left our money in the bedroom so we decided to charge the drinks to our rooms. The waiter seemed aggreived when we did not offer tip on receiving our drinks. for the rest of the meal he left the plates from our buffet pile up on the table untill we just staarted to laugh at it and decided to see how far he would let it go so.......at the end of our meal we could hardly see each other with all the plates,bowls, galsses on the table. Not what you would expect froma 4 star establishmnet.(btw we did tip every night other than that night).
The entertainmant staff try very hard and we couldnt fault them in their efforts but was rather dull and unengageing. (if you like lip synching to musicals then your in luck). The drinks at the hotel are very costly compared to outside and the menu limited.
The location is good just a short stroll to the beach and nightlife.
All in all i have to say i would not go back to this hotel or resort as there was nothing to make it stand out. Adequate and no more.
Travel operator: panorama
my first impressions were excellent we were warmly greeted by the hotel staff and a porter helped us to our room, there was no tea/coffee facilities in the room to my disappointment so the porter kindly got me some boiled water for the twins so i could make them a bedtime bottle which was very kind of him as we had arrived late and everything was closed.
The room was lovely and spacious more then i could of ever expected.
But day 1 was where the problems started we left our room to go down to reception to get a safety deposit box for our money the cleaner was cleaning the bathroom so we just left her to it mistake 1 we left the money hidden in our hand luggage bag, we got the safety deposit had breakfast and returned to our cleaned room, went to get the money out of the bag and it was GONE we reported it to reception who took 2 hours to send someone to our room to check the key card machine as apparently they could get a read out of who had entered the room which showed the cleaner and us.
the hotel refused to question the cleaner and wouldnt take the matter any further so we reported it to the First choice rep whos attitude was these things happen just get on with your holiday easy for her to say when 600pounds had just been taken from our room.
the facilities at the hotel were awful no creche for my twins as stated in the brochure and also no evening babysitting facility which was stated in the brochure and also in the paperwork brochure at the hotel.
the evening entertainment was very amature like and not entertaining at all.
The hotel is in an ideal location so luckily we wasnt to far a walk to go out and about to find entertainment it was just disappointing as we didnt want to take our twins far of an evening and i was hoping we could just watch the evening entertainment from out balcony.
I have marked the staff as a 3 but other then the cleaner who after our money had gone missing did a dreadful job of cleaning our room, the cots and sheets were never changed i had to request it from reception bathroom and toilet werent cleaned, she used to come into our room and literally leave again but other then her the other staff deserve a 5 they were excellent in the dining room always getting us highchairs they wouldnt let me clean the mess that my kids made, the food was very good always fresh and a good selection i only marked it as a 4 as my husband got very unwell after eating the fish but me and the kids who didnt have fish were perfectly fine,
i would stay at this hotel for me its over priced it dosent have the extra touches i would expect for what i paid.
theres alot nicer hotels in the area that i would say would be a lot better then this one... shocking because i know iberostar usually are very good hotels.
Travel operator: First Choice
The room was excellent again clean and very large. The food is buffet style which we found very varied and excellent.
The staff are a little too keen to clear your empty plates away but are very friendly. The First Choice rep was excellent and was very helpful and knowledgeable.
This is a four star hotel which we would say is a four star hotel in everyway. We would go back again without a doubt and hope visitors to this site find this review helpful.
Travel operator: First Choice
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