20 Reviews
Traveller Rating
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Excellent5
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Very Good4
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Good7
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Average2
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Our flight was not until 10pm so it was a long time to hang around in extreme temperature's, and charging for the use of the sun loungers is a little over the top notice there made us laugh "pool free" otherwise the staff are very helpful, chambermaids hard working, ours brought us extra pillows when we did not ask for them.
The food was always cold to warm, even when it was just put out, seemed to cater for Germans, salads were good and fresh, I say thank goodness for hard boiled eggs, because thats all we eat.
We would not visit sunny beach again, all the same shops and be very careful about changing your money there is a lot of bad money exchange dens around, only use the banks or crown exchange, we had a bad experience on our first day, and met some people who had lost money with these crooks. They need to cleen up there act before joining the E.U.
Travel operator: budget travel
The staff were very friendly and helpful at all times. Rooms cleaned every day. We did not go hungry but the food was always cold to warm, this seemed to be normal in most places we ate in and when you sent it back, it was the same, so no point complaining. We would visit the hotel again if it was some where else.
Travel operator: Budget Travel
After a huge amount of complaining we were moved the next morning. My advice is dont go here - its a seriously bad place to be.
Travel operator: Astral Holidays
Staff are lovely and very helpful.
Location is very good.
Rooms are spacious and finished to a high standard.
The food, was excellent, except the quite long que.
Overall, excellent.
Travel operator: Independantly booked
The food is lovely, and very hot.
Sunbeds are a little scarce, and you do need to pay for them.
Location is lovely, just on the north of Sunny Beach.
Will return soon.
Travel operator: Holiday hotels/ first choice flights
Must for everyone excellent hotel friendly staff
The rooms were very big and clean the bathrooms were very big you could have a party in there the air-con is very good, turn it off during the night or else your end up with the flu.
As for other people saying the Germans had armbands,anyone can have them if you pay at reception, you get an arm-band if you pay for the week.
The staff around the hotel pool were very nice and if you ask nicely (and tip them) they'll keep you some beds for the next day, so you wont have to get with the Germans at 5 to get a bed.
All in all fantastic you have to go, I'am going again and my mate has just booked to go to Sunny-beach too. Happy holidays
Travel operator: First Choice
The Marvel is positioned right behind the Victoria Palace so we lost a bit of the sun but wasnt bothered by it. We found it to be a bit out of the way and quite a walk to the town centre and bars/restaurants etc.
The food was a bit of a dissappointment but we was told that none of the hotels had there food up to scratch yet. I prefered to eat out at the many restaurants instead.
The hotel staff we fine and friendly (some to much), unless you had a problem in which they would pass you over to some of the younger less experienced staff who really didn't know what they were doing.
There wasn't really much entertainment, just a piano or small band in the al a carte restaurant.
I will be going to this hotel again but might try out a few others first.
Travel operator: was booked by someone else
Long wait for meals and same every day, chicken,veal, German sausage and fish in batter.
Ended up eating out. Breakfast same wait and again no variation in menu often no cups or glasses.
Hotel location fine but charged daily for sun loungers although German guests got wristbands and free beds.
Lift to ninth floor tended to stop at most floors even though nobody there.
Second year in Bulgaria but will not be going back for a while.
Travel operator: Balken Airlines
Hotel was very clean apart from the pool area which did not get washed properly each evening. Had to pay for Sun Loungers and the Germans did not because they had wrist bands. Was told that they had a arrangement with their travel company.
Long queues for the food which meant lining up for 45 mins leaving 5 year old at table. Going out for meal the better option.
Hotel close to the beach. Location ideal.
The staff tried there best. It was the senior management who needed a kick.
Hopefully, things might be better next year once they have sorted themselves out.
Entertainment was not very good.
The Holiday Rep spent a grand total of 1/4 hr a day in the Hotel. This was when we were lining up for food.1915-1930hrs. When told of the food complaints she claimed it was the first she heard of it. This was because she tried her best to avoid the hotel.
Travel operator: Balkan
And I am so glad the marvel hotel was spotless and very very nice. The pool area was good and the staff were great with us. The rooms were stunning and air conditioned. I would definetly go back to the marvel hotel some year it was a fantastic holiday!!
Travel operator: Balkon
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