27 Reviews
Traveller Rating
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Excellent0
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Very Good10
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Good13
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Average4
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Poor0
Review Overview
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Cleanliness
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Food
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Service
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Location
16 years 11 months ago
The hotel is club 18/30 for Germans, very noisy, one all inclusive bar with two staff. Average time for service at the bar 10 Min's!!
Food is great if you like cold meals and salads, breakfast great if you like scrambled egg and pancakes, staff claimed not to speak English but were fluent in German.
No kids club. My advice to UK residents is stay well clear of the sun palace that is unless you want to feel like a second class citizen.
Food is great if you like cold meals and salads, breakfast great if you like scrambled egg and pancakes, staff claimed not to speak English but were fluent in German.
No kids club. My advice to UK residents is stay well clear of the sun palace that is unless you want to feel like a second class citizen.
Travel operator: balkan holidays
17 years 7 months ago
Reading previous reviews, we were happy to book the Sun Palace for our holiday. We booked into the 4 Star part of the hotel and expected 4 Star service, but we were sadly disappointed.
The attitude of the staff was terrible. They were unhelpful and rude. The bar staff spent the whole time watching TV and smoking cigarettes. If you tried to attract their attention you were greeted with very distainful looks.
The maids were usually quite jolly and friendly, although could speak little or no English.
As for the food, well what can I say. I was very interested to read in previous reviews that pancakes could be eaten for breakfast. We would have been delighted with pancakes. We had (soggy) scrambled eggs every single morning, with a strange sort of sausage that you could not swallow because the skin was so tough. Our evening meal consisted of cold buffet which was partially edible, and hot buffet which was not. The food was barely lukewarm. Every evening was the same, cold spaghetti and cold chips. I can say however, that the salad was very palatable. Also, in the evening they didn't put out bread for the soup, and you couldn't have tea or coffee as they didn't put out milk in the evenings (many guests bought their own). Being in a four star hotel - having paid for half board - we didn't budget for eating out.
The hotel had no atmosphere at all. Although there was a bar, there was no music.
I am pleased to say that the hotel was not all bad. The 4 star rooms are enormous, the bed bigger than a king size, and very very clean. The toilet was also very spacious.
All in all, I would encourage anyone to not visit the Sun Palace Hotel.
The attitude of the staff was terrible. They were unhelpful and rude. The bar staff spent the whole time watching TV and smoking cigarettes. If you tried to attract their attention you were greeted with very distainful looks.
The maids were usually quite jolly and friendly, although could speak little or no English.
As for the food, well what can I say. I was very interested to read in previous reviews that pancakes could be eaten for breakfast. We would have been delighted with pancakes. We had (soggy) scrambled eggs every single morning, with a strange sort of sausage that you could not swallow because the skin was so tough. Our evening meal consisted of cold buffet which was partially edible, and hot buffet which was not. The food was barely lukewarm. Every evening was the same, cold spaghetti and cold chips. I can say however, that the salad was very palatable. Also, in the evening they didn't put out bread for the soup, and you couldn't have tea or coffee as they didn't put out milk in the evenings (many guests bought their own). Being in a four star hotel - having paid for half board - we didn't budget for eating out.
The hotel had no atmosphere at all. Although there was a bar, there was no music.
I am pleased to say that the hotel was not all bad. The 4 star rooms are enormous, the bed bigger than a king size, and very very clean. The toilet was also very spacious.
All in all, I would encourage anyone to not visit the Sun Palace Hotel.
Travel operator: Balkan
17 years 9 months ago
Having read the reviews on this hotel before going I thought it would be ok I was so wrong.
When we arrived the staff were friendly and helpful taking our cases giving us a bottle of wine and comp dinner for two nights. Then we were told our rooms were not ready until our 3rd day there. We were all put in one stinking room with a broken shower and fridge a filthy carpet (NOT JUST STAINS ACTUAL FILTH) bugs in our bed as they had to open windows due to pong! And there wasn
When we arrived the staff were friendly and helpful taking our cases giving us a bottle of wine and comp dinner for two nights. Then we were told our rooms were not ready until our 3rd day there. We were all put in one stinking room with a broken shower and fridge a filthy carpet (NOT JUST STAINS ACTUAL FILTH) bugs in our bed as they had to open windows due to pong! And there wasn
Travel operator: balkan holidays
19 years 8 months ago
We stayed in the 3 star section of the hotel in a family room. The room was large and clean with two single beds joined together and a double settee, fridge and air conditioning, the only problem with this room was that it had no balcony (excellent if you have small kids). We asked the hotel staff and the balkan rep (Milan) if we could have a room with a balcony, they were very helpful and moved us after 3 days.
I didn,t mind the breakfast which was geared up for the europeans, but my wife and kids had the pancakes with chocolate spread. To improve breakfast they could of put more grills on for toast and some beans and bacon.
The pool was o.k. but it does need updating and the surrounding the sun lounger section could be made larger. The pool bar area was good and the staff friendly and polite.
But to all those of you who have booked the 2 star wing don't complain, you get what you pay for!!! But they are upgrading the wing to a 3 star and the main hotel to a 4 star for the 2005 season.
I didn,t mind the breakfast which was geared up for the europeans, but my wife and kids had the pancakes with chocolate spread. To improve breakfast they could of put more grills on for toast and some beans and bacon.
The pool was o.k. but it does need updating and the surrounding the sun lounger section could be made larger. The pool bar area was good and the staff friendly and polite.
But to all those of you who have booked the 2 star wing don't complain, you get what you pay for!!! But they are upgrading the wing to a 3 star and the main hotel to a 4 star for the 2005 season.
Travel operator: Balkan
Recommended
19 years 8 months ago
We were very happy with our choice of hotel. We had one of the family rooms, with no balcony, but the room was very clean and very big.
The staff at the hotel were fantastic, especially the pool bar staff, they were great with the children and even though they work very long hours always found the time to ask how we were.
We loved the pancakes for breakfast and also fried eggs, yum.
The hotel is right in the middle of the resort but despite this the noise at night was minimal.
There is a small shop in the hotel also an exchange booth, although there is also a safe exchange shop directly in front of the hotel. We hired a safety deposit box, they are in reception and cost 3 lev per day. Worth every penny in my opinion. And our valuables were safe and sound.
We will definitely go back to the Sun Palace hopefully next year. Would recommend this hotel to anyone.
The staff at the hotel were fantastic, especially the pool bar staff, they were great with the children and even though they work very long hours always found the time to ask how we were.
We loved the pancakes for breakfast and also fried eggs, yum.
The hotel is right in the middle of the resort but despite this the noise at night was minimal.
There is a small shop in the hotel also an exchange booth, although there is also a safe exchange shop directly in front of the hotel. We hired a safety deposit box, they are in reception and cost 3 lev per day. Worth every penny in my opinion. And our valuables were safe and sound.
We will definitely go back to the Sun Palace hopefully next year. Would recommend this hotel to anyone.
Travel operator: balkan
Recommended
19 years 9 months ago
I stayed in the 2 star wing, the rooms were basic, but i was expecting that so it wasnt that bad, the entertainment in the Pool bar was great, always music on and i got a few songs i need to know the names of, but i had a great time.
Travel operator: Balkan Holidays
Recommended
19 years 10 months ago
I stayed at the Sun Palace Hotel 2003 and 04. In the 3* its a great hotel and in a fantastic location at the side of the hotel theres a bbq garden, cheapest drinks and food ever going back next year.
Travel operator: balkan
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