Restaurant and food were of a reasonable quality. Rooms recently refurbished but still not fully completed at time of holiday.
Entertainment is poor.
All Inclusive bar closes 1200 midnight, service very slow and only 1 or 2 staff serving.
Reception staff were on most part very busy doing other things at same time as checking you in so led to lengthy check in times.
There are some mobility issues due to location which I do not recall being pointed out when booking and had not previously seen the holiday in a brochure. That said the hotel is at the top of a hill accessed in all directions by an incline of varying length/steepness. The main entrance is at the top of approx 200mtr hill (cardiac hill) which rises at about 15% gradient initially rising to about 20% for last 30mtres which can be rather daunting if you have heart/breathing/arthritic problems, I personally thought that this hill was not nearly as bad as the one to access the second floor reception which was twice the distance (and steeper) but I did try both and I am quite overweight and have mild asthma and was walking with a painful ankle, to give you some idea I have posted photos of all inclines on other sites as well.
The hotel is part of Amigos chain which in total includes about 10 hotels/apartments/campsites on all inclusive basis, however when we were there (March 14th-21st) there was only 4 properties accessible due to renovations etc. There is a free inter property transfer bus which runs 6 times a day up until about 5.30pm which can be used to travel between various hotels if you wish to have a change of scene, sadly not suitable for most disabled people due to high steps onto bus.
The hotel is well laid out set in a prehistoric cave theme, most areas appeared easily accessible via 6 small lifts at both ends of building although 3 lifts nearest to restaurant /second floor reception are not in best condition and were quite temperamental at times, there is also a lift from street level (up a side path) to reception at main entrance if you are shattered after climbing cardiac hill but you do have to walk through a smoking area which incorporates the reception bar/after midnight self service bar to get through to reception desk area (this was initiated mid way through our holiday much to our annoyance).
The subject of smoking indoors is a bone of contention with many holiday makers (smokers and non smokers alike )and Spain is sadly lacking in changing its policies, this hotel lets itself (and non smoking guests) down badly by allowing smoking in the one and only entertainment area - the Safari bar, speaking to a hotel rep I expressed my concern that this effectively excluded non smokers but was told they had to cater for all and that there were restricted areas within Safari bar (non smokers near to the bar) and that air conditioning helped keep it clear, on our two very brief visits this area was just as thick with smoke (guess the smoke did not realise it was a non smoking area!!) and made it impossible for anyone with asthma to stay comfortably, hence we could not use this area plus this is also a children
Travel operator: Thomas Cook
Travel operator: Holiday nights
Travel operator: sunset
Travel operator: On The Beach
the hill does get easier as the holiday goes on,i dont know how people with kids or disabilties cope with it?
i have stayed at alot of all inclusive hotels in europe and the caribbean and this is the worst one ive visted no way a 3* or thomsons 4 t's !!!!!!!!
the rooms are basic and not very clean and no balconys or terraces.
the food is the same every day bland and cold.
there was only one bar open for the day and eveing with one person serving drinks,with the result of having to wait to be served for at least 20mins,the drinks were weak to say the least.in one eveing i drunk 12 tia maria and cola and was as sober as when i started the eveing.the hotel gave a reason for one bar being open they didnt have the staff,next to this bar was a help your self bar that opens after 12am,a few of us asked the rep if it was possible to open this to take the pressure off the bar staff,she said she would ask the managment, that was the last we heard.
the resort is lovley, great bars etc and the beach is clean.
this was my 3rd time to benidorm and i have allways stayed in self catering i wish i had done the same this time i might have saved some money.
if you want a great all inclusive hotel dont vist this one.
even if it is cheap!!!!!its still not worth the money.
Travel operator: eclpisedirect
Sorry for the bad start but you will understand why when you visit. As other people have noted on this site the hotel is located very close to the beach but at the top of whats called 'cardiac hill' this was the first of our problems due to huge road works ongoing outside the hotel. The bus will drop you off about 800 meters away and just point and say 'that way', so you and your family (in our case 4 kids, 6 cases and our daughter in a wheelchair with a broken leg) will have to climb this hill to reach your hotel.
you can't check in until after 2.30pm so as we arrived at 9am we had to change in a already full to bursting 'case safe room'. when we eventually had our room we found it to be very basic with cheap mdf furniture which was all swollen and damaged.
At the moment they are 'hacking off' tiles and doing very noisy work on the family salon (will effect rooms 201-08, and 301-08) this work starts at 8am until 5pm so the room is very noisy (the hotel staff lied and will not own up to this as they blame the road works, i followed a worker into the room and filmed them working and they still would not admit they were causing the noise).
don't expect a rest full time by the pool unless the sound of a jack hammers and diggers are soothing to you. the drinks are OK but water is not free as advertised in booklet, oh and as there were 6 in our party when i went to the bar for 6 drinks each drink had to be bought per 'swipe card', so it takes ages and Que can can build up quickly.
on a positive side you can use the other hotels in the group for drinks and food (6 in benidorm), its right by the beach front (800m) and the buses stop at the bottom of the road.
i haven't got the energy to say any more as I've got to start the complaints form soon...will it never end...
Good luck to all who are brave enough..
Travel operator: first choice
had a fantastic time met great people who we keep in touch with staff quiet friendly apart from the janitor who was a perv ha ha .
would recomend it quiet livley espescilly room 118 and room 18 check beds r safe people
defo going back september highly recomended for a good time x
Travel operator: ola holidays
Travel operator: husband and son
My partner and I have just returned from Magic Rock Gardens after a week's stay.
On the whole we had a nice stay in the resort. (Notice I didn
Travel operator: Thomsons
Ask a Question
Got a question? Ask our community of over 1.5 million users.