Image of Family Garden Compostela Beach Apartments

Family Garden Compostela Beach Apartments

52 of 82 hotels in Playa de las Americas

3 out of 5 from 96 reviews
4 stars
Av de las Américas, 8, 38660 Arona (Tenerife), Spain

96 Reviews

Traveller Rating

  • Excellent
    10
  • Very Good
    39
  • Good
    20
  • Average
    17
  • Poor
    1

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Margaret Abbey
19 years 3 months ago
Taxis are a bit of a nightmare. Dropping us off at the wrong hotel in the pouring rain. But eh I
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Travel operator: Thomsons

Recommended
Amanda Kay
19 years 4 months ago
We visited Compostela Beach in December 2004 for a family holiday. We had a fabulous time. The apartment was very basic but comfortable and very clean. The cleaners came in 5 times a week to clean the apartment and left clean towels every time. Our only complaint was the fact that we had no kettle which confused us slightly as we thought a kettle would be basic self-catering equipment. We did have a toaster and a coffee machine though. We just boiled a saucepan of water for a cup of tea.

The reception area was good. We made one little complaint and it was seen to straight away.

The resort was being cleaned all day, every day. The pool was cleaned out daily before it was opened. The big pool was very deep and didn't have a shallow end so it was not for little ones to use. There was a baby pool as well but that was really shallow. It could have done with one in between.

The Happy Days bar was fabulous. The food was excellent and the bar men were funny and made the kids laugh. We ate there every day in our first week because we knew the food was good. It was also quiet because we went just before christmas and it wasn't busy at all. There was no entertainment at night because of that. We appreciated that though as the children would have been disturbed if there had been loud music until the early hours. We were told it was loud in the summer months.

The resort was set in a fabulous location. Playa De Las Americas was in one direction and Los Christianos in the other. There were shops and bars/restaurants galore - lots of them English. They made you feel really welcome. The only thing which drove us mad were the sales people/ticket touters. In the end, we had to be plain rude just to get rid of them.

All in all, we had a brilliant time and didn't want to come home.
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Travel operator: Ilkeston Co-Op

Recommended
Kim Hart
19 years 5 months ago
We stayed at this hotel in November. When we got there I was a bit worried about how far it was to the shops and bars but it turned out to be a 10 minute walk past the golf course.

The rooms were cleaned daily and the room itself was massive we had a large double balcony with doors coming off the bedroom and the living room overlooking the golf course. The kitchen was compact but had everything you would need the bathroom had two doors also one from the bedroom and one from the living room.

The entertainment was great for small children (discos, parrot shows, comedy shows etc) my son loved it.

We ate at the hotel a couple of times the food was nice a good selection of food and drinks available they also had a bbq once a week which I think was about 20 euros but that included your food and wine they had face painting to keep the children occupied.

The pool area was great we couldn
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Travel operator: thomas cook

Recommended
Smith &co
19 years 6 months ago
We checked in to the hotel at about 1630,it was quicker and easier to pre-book a taxi via the travel agent not much extra cost either.By doing the latter the early morning flight transfer is much less stress!

Hotel staff were good on check-in despite being very busy.As we were two couples sharing a self catered appartment we requested an up-grade to give us an extra bedroom.This was offered at 25 Euros per night,well worth the cost as we were given a penthouse appartment with roof tce.

The appartment was well equipped and kept very clean. The maid service was good and discreet.

Did not try the food on the complex,tended to eat out or buy at the town supermarkets and eat in.

This was a quiet time of year but the weather was great every day.

The only real bad comment is about the pool....the loose and chipped tiles realy are dangerous.We felt that this area needed some attention ASAP.
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Travel operator: first choice

Recommended
Hyde
19 years 6 months ago
Just returned from this huge holiday centre, had a great time with wonderful weather. We walked into the town every night which took about 20 mins with 2 kids.

Hotel was too large, but be very careful of the swimming pools which have loose tiles and the surrounding walkway tiles are very slippery. 2 peaople fell while we were there, but if you are going to this hotel you won't be dissapointed although unsure if it merits a 4 star.
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Travel operator: lets go canaries

Recommended
IAN MILLICHIP
19 years 6 months ago
Very clean hotel with helpful staff can be a bit noisy late at night. The swimming pool is very cold and very slippery around the edges. The location is very good, but beware venture out of the complex between 10and 3 and expect to be harassed by time share people every 100 yards. The sports bar on the complex is very good with nice food.
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Travel operator: THOMAS COOK

Recommended
Apple Party
19 years 7 months ago
We have just arrived back from our Holiday. It was a pleasant stay and the weather was brilliant.

The food was a difficult one as we went Half Board. Most of the food when we first arrived was rather cold and to be honest we could not face it. Every week at the hotel we were given a Questionnaire to fill with regards to the Restaurant and I have to say it did improve slightly by the end of our stay.

The most disturbing aspect of the food was the pudding that I chose. It was a small square of cake with a cream filling. When I bought it back to the table in which we were dining my Friend said "What's that green stuff?" When I looked down to my disgust is was mould growing. I informed one the waiters and he said "I don't think it is" He took the cake away, no apology....nothing. Then out of curiosity I had a look at all of the other pieces of cake that were on the same tray and 90% of them were mouldy too. I called a different Waiter and showed him the cakes. He then took them all away. NO APOLOGY AGAIN THOUGH!
Put it this way none of us had another one of those!

There was a good combination of different foods, Fish, Beef, Chicken, Chinese Food, Chips, Veg, Bread, Salad, Pate, Cheese, Soup etc. The Fresh Bread was really really nice, the small Baps were rather hard and difficult to chew. There was also a section for children which consisted of, Burgers (no onion), Spaghetti, Fish Fingers, Pizza, Onion Rings, Potato's etc.

Breakfast - There was BACON...although it is not what people from the UK would call Bacon. It was more like.....FAT really. If you can see the Bacon you have better eyes than any of us. The Sausage did not seem cooked although it was, but again on most occasions it was only just warm. The scrambled egg was really nice and that was hot. I had that most days with some toast. There were plenty of different Cereal's.

The Staff in the Restaurant are mostly very pleasant and there English is not bad at all.

They all multi skill and work all over the complex.

POOL- The pool was very nice but some of the tiles are very loose and others are missing. The side of the pool is very very slippy so if you take children be careful.
We did not seem to have a problem getting a bed as others have mentioned.


The Hotel was very clean. Our room was fairly clean but the floor was often not mopped thoroughly.

The Bathroom and Kitchen were really nice. We had a Bath and Shower. The Maid put clean Towels in every other day, including Toilet Roll, Mopping the floor (cloth rather Dirty though) The Maids were really really nice.

The Supermarket at the complex was very expensive, it is a lot cheaper to go into Las Americas and get food and bits from there. For a 4 litre bottle of water if cost 1 Euro 10 cents. BARGAIN!

TAXIS- Beware of Taxis.

To walk to Las Americas from the complex it will take you about 15-20 mins. The easiest was it to walk down the path that runs just behind the Golf Course, then when you get near to the end of it turn left, and then take the first turning on your right to take you to the fantastic blue sea.

Taxi Drivers will try and rip you off. We got charged from 1.93 Euros to 5.98 Euros for a Taxi going to or coming from the same place/Area.

When you get in a Taxi ask how much it will be before you agree to get in or if you just get in then ask for a receipt once the Taxi has stopped. That way they will not press a button their meter that increases the price to something ridiculous. They will actually charge you what is on the meter. You should not pay any more than 3 Euros in the day for a Taxi to Las Americas or back to the complex....and for late at night after 12 not more than 5 Euros.

The Taxi's are all the same company.

We did not really watch much of the Entertainment. We did stay to watch a Hypnotist, he was rather good.

Just in reception everyday they have people that come in to sell different products. There was a handbag stall, Jewellery Stall, Caricature Stall/Pictures. They were quite nice.

The staff were all very nice and some of them were quite funny as they like to try and speak the way that we do.

There is a little cafe type place at the complex also. The Pizza's there are fantastic, I recommend that you try them.

Reps were on the site, but we did not have much to do with them. We mentioned about the Taxi's but they were not bothered at all.

I would go to this complex again even though I had Mouldy food.

I liked Las Americas too, not many shops for me though...but hey we're all different.

If you go here enjoy it.....nothings perfect...JUST WATCH THOSE TAXI'S.
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Travel operator: JMC

Recommended
Paul Norris
19 years 7 months ago
Arrived early morning, the reception staff were very helpful and speedy in the allocation of our room which was very clean and well equipped.

The kitchen consisted of a electric oven and hob large fridge freezer and all crockery including egg cups. As we stayed self catering we visited the hotel shop which can be expensive but ok for the essentials, your better taking the short 10 min walk down to the town or even a taxi but try to agree a price as no 2 taxis will never be the same price.

The town has a multitude of small and large supermarkets, gift and designer outlets among the hundreds of bars and clubs very nice during the day but you can't walk 10 meters at night without bar reps trying to entice you in to their bar with the promise of the cheapest 2 for 1 offer in town Also not forgetting the lookie lookie men trying to sell fake designer watches and gold if you do take them on barter they start from
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Travel operator: booked from internet

Recommended
Mike Briggs
19 years 7 months ago
I booked my accomodation with a private owner of an apartment on the complex. I see most people have booked through a tour operator and have stayed in rooms that require payment for TV, irons etc etc. Our 1 bedroom apartment was fabulous with all home comforts provided. I am thinking of asking for commision off the owner as we showed 2 couples around the apartment whilst we were there, and they couldn't believe the standard or the price we paid! There are various private owner web sites but we found ours by just searching the hotel name on google. We booked ours direct with the owner www.compostela3.com there are all sorts of useful links on this site. I must have asked the owner loads of questiond via e-mail and we were given lots of good tips.

Hotel staff were very nice. Entertainment team kept the kids happy but not really for the parents! A trip into Las Americas for that I think!

The path to the complex does require some attention and taxis would be advised at night. There were some ladies of the night at the bottom of the road so families would be better off in a taxi, but where in the world can you go and not stumble across the oldest trade in the world?

Hotel shop good for bread but everything else expensive. Netto outside Hotel Colon very cheap with a taxi rank outside, return trip costing about 3 Euro.

We like to visit Tenerife in the winter months and will hopefully return to this apartment again.
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Travel operator: www.compostela3.com

Recommended
Garry Pye
19 years 8 months ago
Although situated in an ideal location,just minutes from a lovely beach-this place is awful,filthy & over run with cats. The pool area is a good size but the water is rather cloudy,there isnt enough sunbeds & many are cracked(set your alarm for 8.45 am to join the queue to get one),no lifeguard-pool gets a bit wild at times.Always keep footwear on-its a very slippy pool area & there was often broken glass near the bars,oh and at night we witnessed some holidaymakers taking their children around the stairwells to urinate.Thats one of the reasons why its so smelly there.Be careful on the stairs as there was often glasses or bottles left on them over night.Take your sleeping pills as its noisy from the bar areas til the early hours,then you hear people coming in during the night,then the builders will disturb you around 7 am.We didnt have any hot water for 3 days & found it hard to make anyone understand the situation,the maintenance man had to leave our water problem to go & finish knocking down a balcony opposite that had started to crumble & fall down!!! Our bedroom had musty smelling drawers & wardrobe so we had to leave most of our clothes in the case,but its still not a nice smell to have to sleep with.You will only get clean towels every 5days-which is difficult for any family to try & manage on.We would definatly never,ever visit this dirty hole again & cant believe the travel agent recommended it!
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Travel operator: Thomas Cook

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