The hotel rooms are basic, but very clean. The rooms get cleaned every day, and if you’re lucky, your Pj's will get designed nicely!! Hotel surroundings were very clean.
As it was self-catering, food bought from the bar was nice! Also, cocktails were lovely.
There is a BBQ once a week, which i strongly recommend you attend as for 15euros is a bargain for the amount of food you can have.
The hotel is at the top of hill, as were very young it was no problem walking up and down it but if you’re getting into Malia town at night a taxi would be recommended as it is very dark and there are no street lamps on the hill, which is a little scary!
All members of the hotel staff were absolutely amazing, no complaints at all!
The food is very good and reasonably priced. You can see them making the food in the kitchen.
The location is up in the middle of nowhere, which is excellent for family's as you can't hear anything at night so you can get to sleep easily. The nearest shops are about 10 minutes away down a normal sized hill. As you pass down the road you will see banana trees inside a green house thing.
The staff are so kind and friendly but do get a little angry at night if you are loud but apart from that they make you feel like part of the family and nothing is a bother for them.
Koula has a BBQ every Friday night adults - 15 euros and under 12's free. It is amazing.
I would strongly recommend this to everyone.
Travel operator: first chioce
the snack bar made me laugh with the prices....5 euros for half a strongbow and 5 euros for a cheese and ham toastie and side salad, which consisted of 1 slice of cucumber half and 1 half slice of tomato..
we were asked to attend a barbecue on the second week after they'd been rude to us and because we were going home the next day and decided on a early night we over heard the staff slagging us off while we were sat around the pool when we'd done nothing but be polite...
we went self catering which consisted of 2 hotplates with a slit in the wire so every time we cooked the wires sparked and our apartment was infested with ants every morning we were waking up with ants in our bed, all over the kitchen all over the bathroom, once we told them about they told us we should have kept our suitcases of the floor.
we were told we only 5 minutes away from a local supermarket we were nearly half a hour away and to get to the beach it took us over an hour..
i don't know how they can it a 3 star hotel.. overall not impressed
Travel operator: firstchoice
The holiday was unbelievable and we all are looking to go back again.
Travel operator: thomson
Our rooms, although right next to the owners were a comfortable size. You had a main room when you came through the door which had two single beds/sofas, table and chairs and a kitchen area with a two ring electric hob, a fridge (with ice box) and plates, cutlery and pots for 4.
There was an archway through to the rear bedroom with a shower room off this short corridor. The toilet was fine, though like all of Crete you need to be mindful of not throwing paper down the toilet. It goes in a waste bin beside the toilet. The shower was a good size, with good power though it didn
Travel operator: Thomson
There was a small hob, plates and cups, etc, although these didn't get used. The compressor in the fridge appeared to be broken (it made a loud knocking sound when switched on). We reported this to the woman at the pool bar, and after returning from a night out found that someone had got it working properly (or replaced it, we're not really sure, but knew we had a working fridge).
There were alot of ants around outside. On one occasion I sprayed a trail of ants with anti-insect spray because they were coming into the room. The occasional ant was also seen in the shower, but three people taking regular showers took care of that. Overall, ants were not a problem.
The location of the apartments wasn't ideal, and I wouldn't recommend it to anyone who doesn't like walking. The hill was fairly steep and would leave me breathing hard if I was carrying a six-pack of water from the supermarket at the bottom. The other lads reckoned it was a trek zig-zagging up from Malia at 5am!
While not perfect for people seeking the nightlife, its was far from the hussle and bustle. I can't see a problem with people staying here and returning in the early hours - the guy on security never once had a problem with us returning late. And if you don't want to walk up the hill it is easy enough to get a taxi for 7 euros.
The pool area was tidy, with plenty of sunloungers to go around. There was a ban on diving into the pool (the sign stated European Regulations) but this didn't seem strictly enforced as long as we weren't being too boisterous.
The pool bar seemed a little expensive. I suspect a combination of lack of alternatives nearby and the poor exchange rate caused this. A full english breakfast was 5 euros, a small bottle of water 2 euros (we openly drank the stuff from the supermarket without a problem), beans on toast was 4 euros and a pot of tea 2 euros. Beers and cocktails were also available.
The only problem we had was on the final day. Having paid 10 euros each to keep our room on until 8pm instead of the usual vacation time of midday, we got a knock at the door at 11.40am saying we should be ready to move into another room. A maid and then a duty manager told us that the woman that we booked the extension with had told us we had to move to another room - she hadn't. Discussions continued until I pointed out to the female manager that I'd nothing on under my bed sheet so the sooner she goes the sooner we can pack. We did this and moved into another three-bed room that was smaller but okay for the duration of our extension. We managed to barter an extra hour extension, and when I caught up with the woman we'd booked with later she said that she herself hadn't realised we'd got to move at the time.
Overall, that was the only problem during our stay, and I'd be happy to stay there again.
Travel operator: First Choice
Travel operator: thompson/first choice
Travel operator: First Choice
Travel operator: First Choice
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