34 Reviews
Traveller Rating
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Excellent1
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Very Good11
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Good12
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Average4
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 3 months ago
I would advise anyone thinking of going to the hotel Palm Beach to go.
The food varied from very good to good.
All the staff were excellent. The staff in the restaurant were very friendly, even though they work around 12hours a day. Gonzales, who was the ballroom DJ, is an excellent chap, very friendly and highly amusing.
There was one big plus for us, though not teenagers anymore, we were very happy to find the hotel as its own disco "El Templo". It is only open Saturday night in winter months; it was a brilliant atmosphere and good music. I would like to go back in the summer months, when it is open every night.
I would definitely go again.
The food varied from very good to good.
All the staff were excellent. The staff in the restaurant were very friendly, even though they work around 12hours a day. Gonzales, who was the ballroom DJ, is an excellent chap, very friendly and highly amusing.
There was one big plus for us, though not teenagers anymore, we were very happy to find the hotel as its own disco "El Templo". It is only open Saturday night in winter months; it was a brilliant atmosphere and good music. I would like to go back in the summer months, when it is open every night.
I would definitely go again.
Travel operator: Fleetway travel
Recommended
19 years 4 months ago
Having booked two rooms at this 4 star Hotel on September 2004 on a full board basis we were looking forward to having an excellent 7 day New Year Break. We paid Benidorm Spotlight a 20% deposit with the balance being due to the Hotel on arrival, the cost per adult approx
Travel operator: Benidorm Spotlight
19 years 5 months ago
I booked two weeks at the Palm Beach Hotel hoping for some peace and quiet, nice food and service to help myself recuperate from various operations.
Cleanliness was excellent. Rooms adequately furnished although the pillows were a joke consisting only of hard lumps. And although I asked for replacements, all I got were more "hard lumps".
Food was mediocre, boring, repetitive and mostly lukewarm, although there was always a lovely selection of fresh fruit.
Location is up a very steep hill, in fact if you are walking from Benidorm it's four steep hills. There is a bus stop about 20m from the hotel and tickets are provided f.o.c. for journeys into Benidorm. The buses were every half hour and mostly on time.
The reception staff seemed to have only limited knowledge of foreign languages and it was almost impossible to converse. There was no porter service available and nobody willing to help with luggage which made life difficult with all those steps in the hotel and living on the ninth floor.
There was no sun on either the balconies or in the pool area all day as the place is shaded by the surrounding skyscrapers.
The road from the hotel's car park was always full of daily new dog's mess, which was quite revolting and was not cleared by anybody.
Mountains are being moved by power tools directly behind the hotel and there is no escape from the banging and crashing from 8 a.m. to 8 p.m. except Sundays.
No, I would not return to the Palm Beach, nor would I recommend it to anybody. What good is an impressive Entrance Hall when you don't get the service one should be able to expect from a 4* Hotel?
Cleanliness was excellent. Rooms adequately furnished although the pillows were a joke consisting only of hard lumps. And although I asked for replacements, all I got were more "hard lumps".
Food was mediocre, boring, repetitive and mostly lukewarm, although there was always a lovely selection of fresh fruit.
Location is up a very steep hill, in fact if you are walking from Benidorm it's four steep hills. There is a bus stop about 20m from the hotel and tickets are provided f.o.c. for journeys into Benidorm. The buses were every half hour and mostly on time.
The reception staff seemed to have only limited knowledge of foreign languages and it was almost impossible to converse. There was no porter service available and nobody willing to help with luggage which made life difficult with all those steps in the hotel and living on the ninth floor.
There was no sun on either the balconies or in the pool area all day as the place is shaded by the surrounding skyscrapers.
The road from the hotel's car park was always full of daily new dog's mess, which was quite revolting and was not cleared by anybody.
Mountains are being moved by power tools directly behind the hotel and there is no escape from the banging and crashing from 8 a.m. to 8 p.m. except Sundays.
No, I would not return to the Palm Beach, nor would I recommend it to anybody. What good is an impressive Entrance Hall when you don't get the service one should be able to expect from a 4* Hotel?
Travel operator: Portland
19 years 7 months ago
PALM BEACH HOTEL, BENIDORM
SAT 25 SEPT - SAT 02 OCT 2004
We have just returned from a fantastic holiday at the Palm Beach Hotel. We paid
SAT 25 SEPT - SAT 02 OCT 2004
We have just returned from a fantastic holiday at the Palm Beach Hotel. We paid
Travel operator: Thomas Cook
Recommended
19 years 10 months ago
Arrived on the Saturday and at first the hotel seemed great; friendly staff, great pool, nice room, edible food.
Then on the Monday to my utter dismay the building work from surrounding sites started from 8am to 8pm! My tour operator failed to mention this so thanks Expedia!
The food was nice, lots to choose from but could have been heated better instead of being luke warm. The Menu was the same most nights so became quite boring.
In the evenings the resturant has music from 8pm- 12 midnight which at first didn't pose a problem that was until the staff decided to put the speakers outside so that all of the hotel as well as half the neighbourhood could hear the music! This in my view downgraded the hotel considerably!
Then money was stolen from my room and when I eventually got to speak to the manager he was less than sympathetic and frankly needed customer relations training!
I never retrieved the stolen money and I left to return home with a bitter taste in my mouth. I won't be going back!
Then on the Monday to my utter dismay the building work from surrounding sites started from 8am to 8pm! My tour operator failed to mention this so thanks Expedia!
The food was nice, lots to choose from but could have been heated better instead of being luke warm. The Menu was the same most nights so became quite boring.
In the evenings the resturant has music from 8pm- 12 midnight which at first didn't pose a problem that was until the staff decided to put the speakers outside so that all of the hotel as well as half the neighbourhood could hear the music! This in my view downgraded the hotel considerably!
Then money was stolen from my room and when I eventually got to speak to the manager he was less than sympathetic and frankly needed customer relations training!
I never retrieved the stolen money and I left to return home with a bitter taste in my mouth. I won't be going back!
Travel operator: Expedia.co.uk
20 years 2 months ago
The hotel Palm Beach was very nice. I have been twice it has really nice amenities and is great for families. It is not very ideal for people with disabilities as it is based on a hill.
I would definitely go there again as it is a nice friendly hotel.
I would definitely go there again as it is a nice friendly hotel.
Travel operator: First Choice
Recommended
20 years 3 months ago
Came back yesturday after spending a week (including new-year) in this hotel. Well, where to start, holiday was allocated on arrival and we couldn't have asked for more. The hotel itself was lovely, with a good selection of food and good entertainment most evenings.
As for new years itself, you couldn't have beat it, 8 course meal including steak and lobster, free drinks all night and great entertainment! They even celebrated new year twice, once at midnight for the spanish and french and again at 1 to coincide with our new year.
Would definately recommend this hotel and would happily stay there again myself.
As for new years itself, you couldn't have beat it, 8 course meal including steak and lobster, free drinks all night and great entertainment! They even celebrated new year twice, once at midnight for the spanish and french and again at 1 to coincide with our new year.
Would definately recommend this hotel and would happily stay there again myself.
Travel operator: Unknown
20 years 3 months ago
We visit Benidorm in either January or February almost every year and have stayed in various hotels in most areas of the resort across the years. It was allocation on arrival this time and did we land on our feet. The hotel couldn't have been bettered in almost every respect.
The food quality ranged from good to excellent with an appetising and interesting menu (Go for the pork ribs when they are on !!!) and the hotel staff couldn't have been more helpful . . . . No problem parking our hire car either.
Couple of minor gripes??? They could do with more chairs and sofas in the reception area where it is cooler and quieter in the evenings, and the entertainment at almost 11 pm on some nights was poorly attended because most guests had gone off the idea by then. . . . In all I would probably choose this hotel specifically next time
The food quality ranged from good to excellent with an appetising and interesting menu (Go for the pork ribs when they are on !!!) and the hotel staff couldn't have been more helpful . . . . No problem parking our hire car either.
Couple of minor gripes??? They could do with more chairs and sofas in the reception area where it is cooler and quieter in the evenings, and the entertainment at almost 11 pm on some nights was poorly attended because most guests had gone off the idea by then. . . . In all I would probably choose this hotel specifically next time
Travel operator: Thompson
Recommended
20 years 3 months ago
we stayed in the palm beach in jan 2004. 16 of us travelled and we were celebrating 3 birthdays. we only went from fri to sun but we will be going back in october for my birthday and will stay for at least 1 week. We booked our flights through easyjet and we booked the palm beach with travel agents JLM TRAVEL. the girl in JLM TRAVEL was great she knew benidorm very well. she told us the hotel was up heart attack hill but we could get the bus and taxis very cheap if we were unable! to walk. The hotel was fab we loved the champagne breakfasts the food was excellent, the rooms were great mini bar in each. the staff were very friendly, this was my first visit to benidorm and i didnt know what to expect lots of peaople said it was tacky, maybe but the standards of this hotel were not. i will be returning to the palm beach and i will book again with JLM TRAVEL as we had a fantastic time
Travel operator: jlm travel
Recommended
20 years 7 months ago
The Palm Beach hotel is situated on the hillside overlooking the bay of Benidorm, just far enough away from the tourist rat race yet within walking distance of both the Levante beach and nightlife. The lobby and reception are very impressive and are a good indication of the standard of the hotel (4*) and what to expect from a hotel of this class.
Rooms are quite spacious, considerably bigger than some other holiday hotels, furnished tastefully and well equipped with colour satellite TV, mini bar, hairdryer, air con and en-suite bathrooms spacious and well fitted.
Maid service daily and linen changed regularly. Breakfast offering traditional cooked breakfast as well as healthier options such as cereal and fruit all served buffet style. Evening meal (again buffet style) displayed a good selection of starters, main courses all freshly cooked and well presented with tempting desserts to follow. The lively bar is spacious with plenty of seats.
The hotels' grounds are spacious and well tended, gardens colourful and swimming pool and surrounding terraces clean and equipped with sufficient sun beds. Other facilities include:
Pool bar
Indoor pool (closed in summer)
Gym
Games room
Disco
Entertainment
Shop and hair salon
To sum up. This was probably the best hotel we could have stayed in for our 10 day holiday, we had a great time and were comfortable and well looked after. Older guests may have a problem with the hill, however there is a regular courtesy bus available to the town. The staff were courteous and spoke good English.
We received excellent service in both restaurants and bars. I would recommend this hotel to anyone who wishes to stay in Benidorm but doesn't want to be strangled by it!
Rooms are quite spacious, considerably bigger than some other holiday hotels, furnished tastefully and well equipped with colour satellite TV, mini bar, hairdryer, air con and en-suite bathrooms spacious and well fitted.
Maid service daily and linen changed regularly. Breakfast offering traditional cooked breakfast as well as healthier options such as cereal and fruit all served buffet style. Evening meal (again buffet style) displayed a good selection of starters, main courses all freshly cooked and well presented with tempting desserts to follow. The lively bar is spacious with plenty of seats.
The hotels' grounds are spacious and well tended, gardens colourful and swimming pool and surrounding terraces clean and equipped with sufficient sun beds. Other facilities include:
Pool bar
Indoor pool (closed in summer)
Gym
Games room
Disco
Entertainment
Shop and hair salon
To sum up. This was probably the best hotel we could have stayed in for our 10 day holiday, we had a great time and were comfortable and well looked after. Older guests may have a problem with the hill, however there is a regular courtesy bus available to the town. The staff were courteous and spoke good English.
We received excellent service in both restaurants and bars. I would recommend this hotel to anyone who wishes to stay in Benidorm but doesn't want to be strangled by it!
Travel operator: D-I-Y
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