We got no food at all until the following morning after having previous meal on the plane at 4 pm! Hotel sun beds -only half the amount needed for hotel capacity and half broken!
We had to pay extra for mattresses for sun beds even though it is supposed to be a 4 * All Inclusive Hotel! The hotel was run down and in dire need of a bit of "TLC". Cleanliness was not good; fresh food left out with flies and wasps all over it!
All drinks were watered down, so we never managed to get merry at all, despite trying to drink copious amounts of alcohol!
The manager was very unhelpful and most of the staff did not speak a word of English, so it was very difficult to communicate at all.
Even the hotel Doctor could not help any guests that only spoke English, as she could not speak English! The worst part of this stay was the attitude of our rep, who I have yet to see!
We had to pay about
Travel operator: Vision Holidays
On arrival it was hell.. up a hill to start.
The bar shut dead on 11pm and then you had to pay for drinks. The bars were really badly stocked and not catered for kids at all.
The room were diabolical..set on 5 floors, and the only lift looked like a rusty old hearse that broke down every day. People got stuck in there and the manager didnt care at all.
The food...well it was rubbish. Everyone we spoke to went down with diahorrea, and sickness. The food was awful, we ate out every night, and we were supposed to be all inclusive. Even the breakfasts and lumches were disgusting. Not covered in the day but open so insects could get to it.
The rooms stunk of raw sewage, and were really poorly furnished. We had a rusty camp bed for our 7 year old.
The steps were nasty. Just brick, steep and uneven. Going up and down was a nightmare, even more when the lift broke down.
The entertainment needs a complete overall. The staff were more interested in playing music, mostly rap ( containing sexual references), and thrwoing ppl in the pool.And the so called disco and animation..well it was run by 3 teenagers ...really bad for small kids. The pool was awful..It blocked up and the sun loungers were swimming under 4 inches of water. The sun mattresses...they charged you an extra 2 euro for.
There was no beach and the water sports, again, you paid for.
The mini bar- all that was free was water, and they charged
Travel operator: Med Hotels
Kusadasi staying at Zinos deluxe 4 star all inclusive
hotel what a joke that was. Front the front of the hotel it looks really nice no fault there. Basically i don't know were to start, from the moment we got there it felt like holiday from hell, one of the bathrooms smelt when we got there it smelt of sawage
but they tried to hide the smell by putting toilet block around the room, the frige was broken and did,nt look like it had been cleaned from the last people in it and it has gone all mouldie there should have been a stereo system according to the brouchure it was bed side table with a pull out drawer
which the sterio should have been attached to it all the wires were all hanging loose inside the draw it was a disgrace, like the person above my letter said about the steep incline it is 100% true the brouchure
does not mention how steep it really is in the hotel and coming up to the hotel as well. The pool was always cold the kids went in it once there were no shallow end it was the same all the way across deep i think it was 1.85 metres my kids are 1.52 metres it is not a kids pool at all i thought it was a family hotel it is does,nt cater for kids at all the whole time i was there i never say any children my kids were spending all the time in the bed rooms playing there game boys because there were nothing to do, and for the water sports forger it between 100 quest there was one paddle o and 2 canoes and there were no motorised water sports there like it says in the brouchure the rep was not very helpfull at all. The food was cold at night time the breakfast wanot nice at all basically i could go on and on but i am not going to do. I am going to say we stuck it a week and i had had enough so we tried to get in to another hotel for the last week but all the ones i liked were full so we decided to get a flight back to England which we did it cost us
Travel operator: Med Hotels
Entertainment none existent. Too many steps and hills to climb. Every thing in hotel worn and dated. No music system as promised in brochure fridge was minty and flies everywhere in restaurant.
The snack bar was not too bad if you could handle all the flies landing on your food as it is being cooked. Hotel manager was ignorant and a waste of space. However the staff were lovely people especially mehmet the catering manager. Would I go back to this hotel next year not a chance it is a joke.
Travel operator: medhotels
As for the rooms (more like chalets) are another story. All rooms are on outside passage ways. The bathrooms ahve vents that do not close. As it was fairly chilly at night, the rooms were extremly cold and damp. Our first night was spent in a cold damp bed. We put the heating on, but as it was a blow heater on the wall, the person sleeping in the bed by the heater, gets roasted and so the heater had to be turned off.
We went to the toilet only to find that the flush was broken. A big message on the walls, warns you not to put your solied toilet paper and sanitary towels, down the toilet, but to put it into the waste paper basket (with no lid, I might add) situated in the bathroom.
When we tried the shower, the water went everywhere as the shower head had holes on the side of the showerhead.
Naturally, we complained in the morning and were moved.
The next night, when we went back to the hotel, we found the second room was the same, and not only that, the shower doors did not close, so again, a soaked bathroom. To make things worse, a large (and I mean large) party of school children (teenagers) checked in that day and we were stuck in the middle of them. All night they were partying (I have nothing against anyone having fun), but they kept screaming across the balconies to their mates and climbing across our balcony all night to get to each others rooms.
We complained about the room again. This time, we were not prepared to move for the third time in 3 days, so we asked that the toilet, shower head and shower doors be fixed and we would atsy in the same room. The manager promised to get things done, but guess what, by the morning, everything was back to normal, so we checked out and moved to the Fantasia.
The lift at this hotel is a 'cable car' and outside, on a very steep incline. The whole hotel is on a steep incline, which the brouchure does not tell you about, and loads and loads of steep steps if you do not wish to use the lift.
Whilst at the hotel, I made 4 very short calls (2 of them were 2-3 mins long and the other 2 were about 5-10 mins long) to the UK. Guess how much the phone bill was ?
Travel operator: Med Hotels
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