21 Reviews
Traveller Rating
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Excellent4
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Very Good7
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Good6
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Average2
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 9 months ago
The location of the hotel couldn't be faulted and I think this is why it gets a 5 star rating in all of the brochures. Having been to Turkey on 2 previous occasions I was disappointed with the overall standard of service at the hotel which was certainly not up to it's 5 star rating. The bathrooms are very old fashioned and very small!
The food was of a good standard but fussy eaters might find a problem with the type of food, but unfortunately the service provided by the waiters was very poor.
The pool was clean and the service provided by the pool staff was excellent.
The food was of a good standard but fussy eaters might find a problem with the type of food, but unfortunately the service provided by the waiters was very poor.
The pool was clean and the service provided by the pool staff was excellent.
Travel operator: Thomas Cook
18 years 6 months ago
We have just returned from spending a week at the hotel aqua and cannot understand the negative reports that have been posted on this wesite about this hotel, although we would agree that it can only really be classed as a 3*+ hotel.
The hotel was always clean including the poolside. with the exception of the indoor swimming pool which is in desperate need of refurbishing.
The food in hotel buffet restuarant was very good considering the amount of people they have to cater for the choice was exceptional and the food served was lovely and fresh and hot food was hot! and you were spoiled for choice at breakfast, we did in the Al a carte resturant but we found this dreadful the food was cold and they did not cater for vegetarians when we challenged about this the staff were very off hand but they did get a
vegetarian meal for us from the buffet!! But they served it 15 mins before the rest of our party had their meal.
We did eat out a couple of times but found the decent resturants very expensive and preferred the food at the hotel!
The location of the hotel could not be faulted.
If we were to return to would consider staying here again, but there are also many other nice hotels there to choose from.
The hotel was always clean including the poolside. with the exception of the indoor swimming pool which is in desperate need of refurbishing.
The food in hotel buffet restuarant was very good considering the amount of people they have to cater for the choice was exceptional and the food served was lovely and fresh and hot food was hot! and you were spoiled for choice at breakfast, we did in the Al a carte resturant but we found this dreadful the food was cold and they did not cater for vegetarians when we challenged about this the staff were very off hand but they did get a
vegetarian meal for us from the buffet!! But they served it 15 mins before the rest of our party had their meal.
We did eat out a couple of times but found the decent resturants very expensive and preferred the food at the hotel!
The location of the hotel could not be faulted.
If we were to return to would consider staying here again, but there are also many other nice hotels there to choose from.
Travel operator: DirectHolidays
Recommended
18 years 8 months ago
What about the dogs barking from dawn to dusk, I never got a minutes night sleep! Dogs barked forever 3pm till 11am when they were fed I know because I watched them from my balcony every day.
Do not book this 2* hotel you will be very very disappointed. BOOK AT YOU PERIL! !!!!!!!!!!!!!!!!
Do not book this 2* hotel you will be very very disappointed. BOOK AT YOU PERIL! !!!!!!!!!!!!!!!!
Travel operator: thomas cook
Recommended
18 years 9 months ago
We stayed for a week in this hotel on HB basis, the food was not at quality which we are used to have in other 5 star hotels we stayed till now where in general food in Turkey is excellant what we had was second degree cheap food.
The first room we received was with noisy aircondition and the door of the bathroom can not be closed easily in the second room.
The sink was blocked, the bath room does not give you the feeling of 5 star hotel old and repaired with crackes. The staff is realy not friendly, as if they are serving you without any desire, knowing Turkish we hear unpleasent words from staff about the requests of visites which does not reflect the famous Turkish hospitality.
Twice I asked them to put a napkin for the bread cutting board. The prices of drinks were very high. For after dinner entertainment we prefered to go to other nearby hotels, I think the other visiters also has done the same each night there were no much people around the show area.
They close the pool area at 6 O'clock where there is still sun, visiters wanted to stay more around the pool but they ask the towels. Internet price was astronomic and personnel service was not polite.
Nobody answers your internal hotel calls. there is no enough staff in the reception counter....Simply this is not a 5 star hotel which we are used to stay in Turkey.We enjoyed the holiday, night life and Turkish hospitality in Icmeler but not in Aqua Hotel again. Icmeler
The first room we received was with noisy aircondition and the door of the bathroom can not be closed easily in the second room.
The sink was blocked, the bath room does not give you the feeling of 5 star hotel old and repaired with crackes. The staff is realy not friendly, as if they are serving you without any desire, knowing Turkish we hear unpleasent words from staff about the requests of visites which does not reflect the famous Turkish hospitality.
Twice I asked them to put a napkin for the bread cutting board. The prices of drinks were very high. For after dinner entertainment we prefered to go to other nearby hotels, I think the other visiters also has done the same each night there were no much people around the show area.
They close the pool area at 6 O'clock where there is still sun, visiters wanted to stay more around the pool but they ask the towels. Internet price was astronomic and personnel service was not polite.
Nobody answers your internal hotel calls. there is no enough staff in the reception counter....Simply this is not a 5 star hotel which we are used to stay in Turkey.We enjoyed the holiday, night life and Turkish hospitality in Icmeler but not in Aqua Hotel again. Icmeler
Travel operator: Holiday Lines
18 years 10 months ago
Well what can I say me and my husband stayed in this hotel on the 3rd of June till the 17th june 2005 it was our honeymoon we arrived and was given a room with no view what so ever. I went down to the reception and asked for a room change they acted as though they didnt understand English all they said they had no rooms because they were full but I knew there was.
We got no help what so ever, the air conditioning was never working I went to the reception to ask them to turn it on as my husband suffers astma all they kept doing was sending the workmen up to look at it but they said it was, it was cooler outside I said to them my husband went through 3 inhalers while there I told the Manos rep when I finally saw her all she said was there are chemists around the resort, which I thought was terrible,
As for the food they never once catered for the English me and my husband went out to eat every night I compained to the staff about it all they said was your in Turkey now.
10 days out of 14 on the menu for starters was yogurt soup I went to a few restaurants and asked about it they said they had never heard of it, it also says the hotel aqua has its own private beach and still you have to pay to sunbath on it.
I would never stay at the hotel aqua again I will be going back to icmeler again because I have been 7 times but I will be going back to a 3 star propety as I got more enjoyment out of a lower rating thank you for reading this.
We got no help what so ever, the air conditioning was never working I went to the reception to ask them to turn it on as my husband suffers astma all they kept doing was sending the workmen up to look at it but they said it was, it was cooler outside I said to them my husband went through 3 inhalers while there I told the Manos rep when I finally saw her all she said was there are chemists around the resort, which I thought was terrible,
As for the food they never once catered for the English me and my husband went out to eat every night I compained to the staff about it all they said was your in Turkey now.
10 days out of 14 on the menu for starters was yogurt soup I went to a few restaurants and asked about it they said they had never heard of it, it also says the hotel aqua has its own private beach and still you have to pay to sunbath on it.
I would never stay at the hotel aqua again I will be going back to icmeler again because I have been 7 times but I will be going back to a 3 star propety as I got more enjoyment out of a lower rating thank you for reading this.
Travel operator: manos
18 years 10 months ago
I and my husband stayed at the Aqua hotel in Icmeler from 10th June to 24th June.
First impressions were excellent, lovely reception area and setting. However rooms were of a low standard for a five star hotel.
We found the food in the restaurant generally acceptable but not much variety over the 2 weeks. We tended to eat out at least every second night. The set up of the restaurant was confusing having to walk from one end of the restaurant to the other just to get all foods required - a nightmare I would imagine if you had children or were disabled.
If you arrived at the restaurant after 8pm you were lucky to get a cleared and clean table with new cutlery and glasses. Twice we sat through our meal without being offered a drink. Drinks service at the bar was also slow.
Any requests or contact with reception was met with an unhelpful and unfriendly response. We never once managed to get a bed at the poolside.
Overall, the Aqua hotel does not meet 5 star standards mainly in terms of service and room quality.
We thoroughly enjoyed the hospitality Icmeler offered and will certainly return but not to stay at the Aqua.
First impressions were excellent, lovely reception area and setting. However rooms were of a low standard for a five star hotel.
We found the food in the restaurant generally acceptable but not much variety over the 2 weeks. We tended to eat out at least every second night. The set up of the restaurant was confusing having to walk from one end of the restaurant to the other just to get all foods required - a nightmare I would imagine if you had children or were disabled.
If you arrived at the restaurant after 8pm you were lucky to get a cleared and clean table with new cutlery and glasses. Twice we sat through our meal without being offered a drink. Drinks service at the bar was also slow.
Any requests or contact with reception was met with an unhelpful and unfriendly response. We never once managed to get a bed at the poolside.
Overall, the Aqua hotel does not meet 5 star standards mainly in terms of service and room quality.
We thoroughly enjoyed the hospitality Icmeler offered and will certainly return but not to stay at the Aqua.
Travel operator: Thomas Cook
18 years 10 months ago
My friend and I stayed at the Aqua for one week during June 2005.
We thought we would splash out and treat ouurselves to a 5 star hotel. I can only say I was bitterly dissapointed. It was my first time to stay in a five star hotel and I was expecting pampering and luxury.
I have stayed in far superior hotels that have only been three and four stars. We found the reception staff generally unhelpful. We had to change rooms twice as the first room was at the back of the hotel overlooking another building's air conditioning vents (we had booked 12 months previously and specially requested sea views).
They reluctantly moved us to another room which was dreadful. The room smelled, the mini bar fridge was broken and leaking, the room was dirty and one of the beds had not been made. The television was switched on and there was an indentation on the bed covers as if someone had been sitting watching it watching the tv. They only moved us to a decent room when the rep intervened.
The air conditioning did not work properly and we sweltered at night. All in all not a 5 star establishment.
We thought we would splash out and treat ouurselves to a 5 star hotel. I can only say I was bitterly dissapointed. It was my first time to stay in a five star hotel and I was expecting pampering and luxury.
I have stayed in far superior hotels that have only been three and four stars. We found the reception staff generally unhelpful. We had to change rooms twice as the first room was at the back of the hotel overlooking another building's air conditioning vents (we had booked 12 months previously and specially requested sea views).
They reluctantly moved us to another room which was dreadful. The room smelled, the mini bar fridge was broken and leaking, the room was dirty and one of the beds had not been made. The television was switched on and there was an indentation on the bed covers as if someone had been sitting watching it watching the tv. They only moved us to a decent room when the rep intervened.
The air conditioning did not work properly and we sweltered at night. All in all not a 5 star establishment.
Travel operator: Thomas Cook
18 years 11 months ago
The hotel was beautiful and immaculately clean an asset to the owners. The grounds are beautiful they have a resident photographer who will take professional photos in the grounds at a reasonable price. You only pay for the ones you want to buy.
The a la carte restaurant is lovely especially if you fancy getting dressed up it is like eating in a 5 star restaurant. The other restaurant is good food is nice and quite a good choice of menu.
Hotel staff were friendly and helpful
Entertainment is more catered for older people than young couples and families. However the hotel is right in the resort centre so you don
The a la carte restaurant is lovely especially if you fancy getting dressed up it is like eating in a 5 star restaurant. The other restaurant is good food is nice and quite a good choice of menu.
Hotel staff were friendly and helpful
Entertainment is more catered for older people than young couples and families. However the hotel is right in the resort centre so you don
Travel operator: direct holidays
Recommended
18 years 11 months ago
We stayed here from 20th May to 3rd June, and had a lot of problems. First we had booked a disabled room and had an email to confirm this from the hotel. We arrived at 6 am Sat 21st and first appearence was great - nice reception, but when we were shown to our room we found we were overlooking the dustbins, not a pleasant sight, took us all day to get moved, by this time my wife was in tears.
We moved to a suite but still not a disabled room, tried several times to talk to reception and My Travel rep, but they did not or would not understand English. Margo, my wife, could not get into the bath, I managed to get her in once but it took me 30 minutes to get her out. From then on it was strip washes for her. We went down to breakfast but could only get an omlette, also at dinner the food was geared to continental people, there were many British people satying there and all were complaing about the food. One thing most of us did not know about was the al ar carte restaurant, if you stay here book it every night, it has to be booked the day before and it is good, we found out about it the last few days, but there were many people we met when they were leaving who had no idea it was there, they do not advertise it at all. We met the rep who was on the coach when we arrived and told her about it all, she got an English rep to contact us and we filled in a complaint form, but this was on the day we were leaving so did not help with the room problems. So if you are disabled, like your English Breakfast and like to eat decent food, do not go to this hotel, also the old problem of beds by the pool, they were out there at 6 am putting their towel and books on the beds then going out and not returning until about 3 pm, so could not get a bed by the pool any day. Needless to say we will not e returning to this hotel 5* it is not.
We moved to a suite but still not a disabled room, tried several times to talk to reception and My Travel rep, but they did not or would not understand English. Margo, my wife, could not get into the bath, I managed to get her in once but it took me 30 minutes to get her out. From then on it was strip washes for her. We went down to breakfast but could only get an omlette, also at dinner the food was geared to continental people, there were many British people satying there and all were complaing about the food. One thing most of us did not know about was the al ar carte restaurant, if you stay here book it every night, it has to be booked the day before and it is good, we found out about it the last few days, but there were many people we met when they were leaving who had no idea it was there, they do not advertise it at all. We met the rep who was on the coach when we arrived and told her about it all, she got an English rep to contact us and we filled in a complaint form, but this was on the day we were leaving so did not help with the room problems. So if you are disabled, like your English Breakfast and like to eat decent food, do not go to this hotel, also the old problem of beds by the pool, they were out there at 6 am putting their towel and books on the beds then going out and not returning until about 3 pm, so could not get a bed by the pool any day. Needless to say we will not e returning to this hotel 5* it is not.
Travel operator: My Travel
18 years 11 months ago
We booked this hotel on the basis that it was 5 star. In reality it did not rate 1 star. The staff were unfriendly and unhelpful, and there were no English speaking staff available after 6.00 PM.
The room was dirty and uncomfortable. The food was a disgrace, and the so-called a la cart restaurant was little better food wise, than a transport cafe. The Thomas Cook rep. was of little use, and she freely admitted that she had never eaten there.
The hotel had a guest comments book which was full of derogatory comments regarding all aspects of the hotel, particularly the very unfriendly staff. I pointed this out to the rep. but she did not want to know.
We paid a 5 star price but got a 0 star service and a 1 star hotel. We were glad when the time came to leave. Do not book this hotel as it is a complete rip off, and you will not enjoy your holiday.
The room was dirty and uncomfortable. The food was a disgrace, and the so-called a la cart restaurant was little better food wise, than a transport cafe. The Thomas Cook rep. was of little use, and she freely admitted that she had never eaten there.
The hotel had a guest comments book which was full of derogatory comments regarding all aspects of the hotel, particularly the very unfriendly staff. I pointed this out to the rep. but she did not want to know.
We paid a 5 star price but got a 0 star service and a 1 star hotel. We were glad when the time came to leave. Do not book this hotel as it is a complete rip off, and you will not enjoy your holiday.
Travel operator: Thomas Cook
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