The reception staff were very helpful, although the bar and restaurant staff apart from 1 person never spoke (unless you were a female on your own) My only fault with the hotel were not enough sun loungers and they need to put a stop to guests reserving them from 6 in the morning.
I like to explore in the morning or go on trips and maybe go round the pool in the afternoon. But that was impossible. There was a couple with a baby when we there and they used 7 loungers between them (half in the sun & half in the shade!)
The security man who carried our suitcases to our rooms showed us where the bathroom was, the beds were and how to switch the air conditioning on and then simply stood and waited for his tip. We have never experienced this in Turkey - don't get me wrong we always tip the staff, but its at our discretion and should not be on demand! Maybe this got us off on the wrong foot with the staff, I don't know.
The next day we stayed around the pool. One of the members of staff (Onder) asked my 16 year old daughter if she wanted to play pool - she said no thank you. He asked the same the next day and again she said no. He seemed to take great offence at being rejected and refused point blank to speak to any of our group again for the whole two weeks. Quite amusingly though, we watched him try the same routine with every girl over the age of 15 and under the age of 30, each time without success!!
We were asked by one of the staff (Oner) if we wished to go to their Turkish night - however, as this was our 13th trip to the resort we said no. He asked why, so we told him how many times we had been and had therefore been there, done that. He also took great offence at our refusing to attend their Turkish night and did not speak to us again for the rest of the fortnight!
Ozzy who worked on the reception desk was again very unfriendly - he could barely raise a smile and as time wore on he would not even look us in the eye or even acknowledge our presence.
This meant that we spent less and less time in the hotel, and spent time on the beach which we don't normally do, just to get away from the unfriendly and even hostile behaviour towards us. Myself and my daughter have visited Turkey 13 times and my parents have visited 22 times, and we have never, ever experienced staff like this. They were rude, arrogant and their behaviour was bordering on nasty.
In our second week, we asked if we could retain one of our rooms as we were not being picked up until 5pm on our final day. Ozzy informed us that he could not tell us until the morning of the day we were due to leave whether we could do so - surely he would have known whether one of our rooms would be free at least two or three days prior to our departure - yet again another example of their hostility to our party. We therefore had to make alternative arrangements. When we handed our keys in he did not even look up from his reception desk, nor did he ask if we had enjoyed our stay - he did not even acknowledge our presence.
I would never recommend this hotel to anybody - which is a great shame as the hotel itself is lovely - it has a beautiful pool area (even if you do have to be up before the sparrows to put your towels out to ensure a bed), the rooms are very nice and clean and it is in a fantastic position within Oludeniz - near the beach front, but with no noise from any bars in the area.
We also discovered that many of the guests staying in the hotel had actually booked to stay at the Karbel or Karbel Sun, but due to overbooking they had been sent to the Karbel Beach.
Thankfully this wasn't our first stay in Turkey - if it was it would maybe have been our last. It was only the friendliness of every other person we came across in the resort that ensured that our holiday was enjoyable in every other respect.
Travel operator: Manos
The rooms could not be faulted other than for squeaky mattresses when you moved at night. We stayed in block one which is the first of 2 older blocks. Sound proofing left a lot to be desired and the noise of staff cleaning the pool area with equipment and hos was a bit annoying in the early hours. The new blocks have double glazed windows and doors so would not be a problem there.
We had the half board option and found the food to be excellent value for money with a good choice of food and always different each night.
Unfortunately the staff were not so great at communication despite attempts to talk to them.
We were told by the rep that the receptionist Ozzy was really good fun and a bit cheeky. Really ? Not that i noticed. We tried on many occasions to talk to him and he was unresponsive every time.
We had a late flight home so i asked in advance if we could keep the room longer. Were told by receptionist Ozzy that it wouldnt be a problem, just ask again the day before we went. Did this and was told to ask again the morning of departure. Again did so, only to be told that we couldnt because they had early arrivals, so we werent happy. However it got worse. Despite checkout being mid-day, we got a phone call from Ozzy asking if we could leave our room early as they needed it. We were unhappy about it and pointed out we were staying in the room until the correct time.
After checking out we had another 10 hours before pickup and the room key stayed in its pigeon hole the whole time.
Clearly they did not want the room and i was left baffled and angry as to why they treated us like that. It has really left a bad taste.
If sunbeds by the pool are a must, be prepared to get up early. Despite the rep saying towels are removed if you put them down early, they are not. Many towels go down well before 7am.
Whilst recommending this hotel for its facilities i would not return personally because of that last day. Other than the housekeeping staff, the rest need to brush up on communication skills.
Travel operator: Thomas Cook
The rooms are basic but spotlessly clean, the air con, fridge and TV are all free, breakfast was varied, always fresh and interesting.
The pool area is really chilled out and relaxing but do go out and experience the Blue Lagoon and the beach.
There is not too much entertainment at this hotel but the resort is that good that you really don't need it, unless you're the sort that take root on holiday and never venture farther than the hotel.
Travel operator: Airtours
The food was awfull, on a few occasions we had chips for our breakfast, the cereal was stale, the picture and information advertising this hotel is inaccurate.
we were shown picures of the Karbel Hotel, and paid for it (4 star) but found ourselves in the Karbel beach, hated it would never go again, 90% of the guest who were there with us were all very dissapointed, checked out other website, saying it has hairdressers, a la carte, satalite tv, there isnt even a satalite tv.
Travel operator: firstchoice
The hotel Karbel Beach has recently had an extentsion built and the room we were given was the old reception. The room was for 6 people and had a seperate bed room. This was the biggest we have ever had in Turkey.
We stayed half board and had no problem with the food. There was plenty to choose from.
The Karbel Beach only has 60 rooms so there was always plenty of space and no rush for the sun beds or seats in the dining room.
The hotel rooms and the hotel itself were kept spotless and the cleaners did a fantastic job.
The staff were only small in number wich I liked. (Last year we stayed at the Asena Beach and I found that there were to many staff with not enough to do. This resulted in them coming to sit by you by the pool for hours on end. I felt i had to entertain them)
The staff were extreemly freindly and could not do enough to make our holiday enjoyable.
There was entertainment on at the hotel and I will definatley visit the Karbel Beach again.
So if you have booked to sstay in the main karbel Hotel and get put into the karbel Beach don't worry the hotel is better and you will have a fantastic holiday.
Travel operator: Independant
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