Food wasn't stunning but none of us went hungry and didn't have to eat out as it was definitely edible - long as you're not overly fussy. Not a fan of the local beer but it did the job, I actually preferred the wine. My son loved the pool, plenty of available beds and it was never over-crowded. Very short walk to the strip of shops/restaurants etc, two supermarkets and plenty of selection. Less than 5 minutes from the lovely beach, and fantastic views of the bay. Hotel staff were attentive and friendly, grounds clean and well kept and as I say the rooms did exactly as you'd expect. They perhaps could provide some entertainment as the evenings were flat and you had to go outwith the Hotel to find anything.
Only thing I'd say is that Thomas Cook need to get better coaches to go to and from the airport, the ones provided seriously struggled to climb the steep roads to and from Olu Deniz.
Travel operator: Thomas cook
Hotel tip: Attached to the Hotel is a bar, well worth sitting here at night - only thing is your all-inclusive option stops the moment you go past reception so drinks aren't free here.
The rooms are only cleaned if you hand your key in at reception before 10am then you go back and collect your key from reception after 3pm so you have no access to your room all day when you want it to be cleaned, but if you don't hand your key in then potentially your room will go without being cleaned or towels and sheets changed for you whole holiday - yuk! The rooms again are small and beyond basic and in need of a lick of paint, in fact the bathroom was so tight the toilet is actually attached to the shower cubicle so you have to sit on it sideways because there is no leg room.
The prices on the lunch menus are all out of date, when we asked why we were being charged more than advertised, we were told that the prices needed updating as they were 2 years old - great! The staff (except Kenny - who was lovely) were awful, in fact one of the waiters is horrible and wouldn't stop coming on to me all holiday.
The day receptionists were OK but the night time chap was useless and rude and kept making inappropriate comments to my nieces teenage friend who came with us. The air conditioning is way over priced. The hotel has absolutely no atmosphere, I love Turkey but I have to say that this was the worst hotel in Turkey I have ever stayed in, I couldn't wait to get back home and I can safely say I would never go back there.
As for members of staff checking your bags for bottles of water - that is absolute rubbish! As long as you don't walk in blatantly carrying bottles of water in your hands as you walk through reception, then you have nothing to worry about.
Although we booked in as bed and breakfast, the only criticism I have is the breakfast area outside and the uninvited guests - the wasps. I have some kind of phobia when it comes to wasps and didn't feel comfortable having breakfast there, but a couple of days into our holiday, another fellow guest at this hotel advised us that we could have breakfast at the sister hotel across the road, where it was indoors and slightly better. This situation wasn't much of a problem, as we booked lots of day trips which involved early starts in the mornings. So, apart from a couple of days, we didn't have breakfast in the hotel, but went to the local shop and bought fruit and drinks there for breakfast - again - no hardship at all.
After reading past reviews, we steered clear of the hotel card that is used to buy drinks and food from the hotel -we ate out every day, and a lot of the time, lunch is included in the day trips that you can book up - we never go full board on holiday for this reason - and it worked for us.
We would definitely go back to this hotel and resort again - without a doubt. We had a great time.
Recommend the Jeep Safari 100% - remember to wear your swimming cozzy as you get drenched with water all day, ending in a mud bath!! Also recommend El-Nino Restaurant for dinner (right next to the Festival Restaurant) and Hanibal Tours in Town for all your day trips - can't fault any of it!
Please don't be frightened off by past reviews - I'm glad I wasn't!!
The breakfast wasn't much better if you like salad and eggs,good job they had cornflakes that's all we ate, the staff aren't brilliant, especially when its rammadan. Their people come first, were all starving and had nothing to eat from 8 oc lock in the morning till eight o clock at night its a long time.
In the end we ate out most nights. The pool is lovely but get up early for a sun bed in my opinion the hotel is a total rip off, there prices are treble the prices in the shop down the road. You are not allowed to take anything back to your room as they do check your bags! Beware.
the food was top notch. The location is fab. Very short walk to ctr. Me and my husband are 31 and we took his mum who's in her late 40's. I can’t stress enough how good this hotel is. Yes it’s basic, but clean! If you want your room cleaning hand your key at reception and say you want it cleaned. Don’t just leave your key and expect it to be done.
Don’t listen 2 any bad reviews there all crazy! Yes I would defiantly go back again.
Travel operator: Cosmos
The cleaners were probably the best bit about the hotel, as the barmen and management were obnoxious and arrogant, drinks for around the pool were served in glasses, which were often smashed, and it would take ages for the glass to be cleaned up even after many requests.
The entertainment is pretty none existent, they do hold a Turkish night once a week, we never went but by all accounts it was not very good, I think the hotels idea of entertainment is playing music as loud as they can till 5am - many complained but they never took any notice.
They also searched your bag on your way into the hotel, so you can’t even bring water in - not even if it’s just for your room - which means you have to buy the overpriced drinks from the bar which had about a 600% mark up against the local shop.
I would never stay in the Marcan again.
Travel operator: Thomas Cook
Travel operator: Jet2
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