Reception staff on arrival were very helpful and friendly - this however was not the case on our departure when a bar bill - completely from fiction was presented to us, suddenly English was not understood or spoken.

We had heard tales from many other guests that bills were made up by the hotel staff, a word of advise if you dare stay at the Balkaya Hotel - PAY IMMEDIATELY FOR ANYTHING YOU ORDER/RECEIVE. Drinks are very, very expensive bought from the hotel.

From general observation, only one member of staff truly worked, was consistent in his genuine, polite and helpful manner - his name RAMAZAN, lets hope he gets a new job in a hotel that really treats him well and values his kind nature. Other members of staff (majority being men) were more interested in their own looks, entertaining young females. Whilst at the hotel we heard how one member of staff had entered an elderly couples room whilst they were asleep at night to remove bottled water they had bought outside of the hotel, the couple had only bought the water to take their medication with and as they had no water in their room plus the hotel had sold out of the water they sold - scary or what, after this tale we use to place chairs behind our room door when going to bed. Staff were strict to the point of being threatening and intimidating.

The twin room is a very tight squeeze for 3 adults sharing, the up-grade to a family room was well worth it.

Cleanliness of the hotel was acceptable in view of there being only one cleaner who was heavily pregnant and looked physically unwell, this did not gain her any empathy from the remaining hotel staff. Our towels were not changed during the whole stay, our room/bedding was always damp, minimal hot water for showers or to wash.

On the positive side, the hotel is a good base for the general area, the food at the hotel was very good (though no drink included in evening meal despite being half board), the holiday rep was very informative - the trips were excellent value for money, the jeep safari and boat trip were great days out.

No entertainment unless you allowed yourself to be hassled and intimidated to pay for it, there was no

The hotel was about 50 mins from the airport and situated down a dusty lane which was a bit off putting, but the hotel itself was really nice with a great pool.At night the food was absolutely gorgeous, the breakfast was okay but nothing special, the food during the day was quite expensive which is probably the hotels way of cashing in on the fact that its quite a distance from another eating place.Same goes for the price of drinks and water, plus your not allowed to bring water from another shop etc into the hotel so you have to buy theirs.We found the staff to be very friendly and helpful although they struggled with basic English and finally the entertainment consisted of one belly dancer per week plus a film showing most nights,pool table and table soccer.

We stayed at the Balkaya for the whole month, have to say this was one of the best hotels I have stayed in and I have go to Turkey 3/4 times a year for 7 years now.
All the staff at the hotel were brilliant... Very entertaining!
Recep the manager was very helpful!
We stayed in one of the family rooms overlooking the pool which had everything we needed and was cleaned on a regular basis...
The hotel is situated just behind the mosque in Ovacik, 2 minutes walk to the main road where you can get a dolmus, Hisaronu high street is approx 30 minutes walk from the hotel
I would recommend ths hotel to anyone who is looking at staying in Ovacik, would definatly use this hotel again!

My family and I travelled to turkey for the first time and found that the roads are horrible,the hotel was place in the middle of nowhere and very expensive.It was dusty and had chickens running next to the swimming pool.the hotel staff could barely speak english.they were young and inexperienced,the female staff was rude and had no manners,the male staff will only smile at you if you were cute...or kwown to live generous tips.
the cleaning was basic.
the food was basic only 2 out of 7 meals were decent.
I will never go back to that hotel!

the hotel room was exellent and very big as we got the family room and the room was cleaned everyday.
The staff there was great and very friendly speacialy ozzy and zotti who i think was the best!
U get free pool table, table tennis, football table and a film at the night wich is really cool.
the food is the same more or less for breakfast and tea unless u pay extra! but the dinner is fantatsic.
i would recomend u stay here, every1 is friendly but be carefull there r a few slimeballs! its not far from the town n u can get bus or taxi from hotel to beach wich is cheap. It was overall a good holiday stayin here!

A very good hotel for families on a budget. The food is good,the staff are excellent,especially with the children. The accomodation is above average and clean. The hotel has two pools, pool area bar, and game area bar with pool table, cinema, and lounge area. The location is a short walk through the back streets to the main bar area of hisoranu but taxis are cheap and the shuttle service on the main road is only a five minute walk. There are themed nights twice weekly for entertainment but with hisoranu been so close we missed it all. The best entertainment we had was from one of the hotel staff, a one man show, bartender, cook ,comedian, money lender, cocktail shaker, childminder and taxi driver ,to name but a few. If you go to the Balkaya Hotel his name is "Oz" and he is a genuine diamond.

We come back two days ago after a week over there,we only eat two bowls of soup in the whole week the food is rubbish!!

We had to have cold showers,the water you drink isnt fresh they fill it up with a hose pipe round back of hotel.The staff was very arrogant you only get the choice out of 4 drinks including beer! when we went to pack on our last night we had to do it in pitch black as the electric went!!

If there wasnt a english resteraunt right across the road we would of been stuck for money. Well recomend Morgan and Sallys lovely people and food.

Never go back there again.

Rooms wise all rooms on the 3rd/2nd floor are decent I guess. You get your bed a shower room TV and free air con.. No problems here to be perfectly honest with our room except for intermittent water supply.

All Inclusive is a joke. Food is bland and boring and is basically slush most nights not what expected. Drinks are just as bad if your able to get them from the rude bar staff who treat you as if your wrong for asking for a drink.

I Would not recommend anyone to stay at this hotel to be quite honest as it has nothing to offer. Rubbish food/rubbish facilities a pool with so many chemicals in it burnt my eyes. In all I still had a good time but this is due to not spending much time at the hotel.

Staff rude most of them did not understand English or choose not to.

On arrival at Hotel was informed they were fully booked. Then a room turned up from nowhere! After 2 days was asked to leave this room as it was reserved for another family. 2nd room was damp in several places. Bathroom was mouldy and flooded the whole floor every time shower was used! TV in room was mounted on wall bracket which was over my sons bed was almost hanging off of the wall.

The food was disgusting breakfast was recycled to lunch, then lunch was recycled to dinner. Food was also constantly covered in flies!! Could not even make out what the food was half the time revolting looking mush!

Drinks were not edible either cola was disgusting ended up buying my own. Alcohol contents in drinks were non existent, as was the entertainment.

All in all would not bother if I were you going to this hotel. Have been going to this region in Turkey for 10 years absolutely the worst Hotel have ever had the misfortune of staying in. Nick named Hotel Paridiso!

Just came back from 2 weeks of rice, pasta, meatballs and soup.

Drink was watered down. Ran out of beer vodka or co2 bottles every other day.

Water was always going off so no shower sometimes.

I will definitely not be going back there. What a waste of money.