Travel operator: Jet 2
The hotel is spotlessly clean and is in a good location, some reports have mentioned it’s on top of a very steep hill, there is a hill but no way would I call it a very steep hill, and it’s only about a hundred yards long any way.
The reception we had also heard was not very helpful but we found it to be the opposite as it was with all the staff we found, very helpful. There are four pools and all are kept at the highest standard possible. That was the plus side, I would only give it two minus points, the first one being that the entertainment starts late, 10.30pm, and after a full day of walking around this did seem a bit late to start, and the other minus was the TV. The hotel advertises it as satellite TV, the hotel say they have 32in flat screen TV sets, but that is as good as no good, there was 32 stations in Spanish, and about ten others in German, Italian, Portuguese and English, these being bbc world news, sky news, and the Bloomberg, business channel, which are as I said as good as no good, bbc & sky give the same news stories about every fifteen minutes, so once you’ve heard them that’s it, plus the biggest down fall is that the TVs are fixed on the wall and we could hear the TVs in the rooms on both sides as the TVs sound is so close to the walls that it reverberates, and as I’ve said there were most Spanish guests that they can have them on all the time, and did, leading to very noisy rooms.
Would we go back? Even with all the good things we have said about this hotel our answer must be no, and that is only because of the television noise in the rooms.
One last bit of observation, if you’re one of the people who plan to drive down to Salou, which I saw quite a few cars with British licence plates, although the cars around seem to be quite new it was hard to find one that was not damaged in some way or another, I don’t know if the owners didn’t want to claim off their insurance or they don’t have insurance at all, but there you are.
When the reception eventually accepts you, they will demand a 100 euro deposit, again, no exceptions!
We tried to protest this, even taking it up with reception and the Thomson reps who both produced a 3 page terms and conditions document. So beware!
The hotel itself has a very formal atmosphere, leaving it rather sole less but does have nice clean spacious rooms, 2 pool areas, roof top plunge pool plus Jacuzzi and attentive dining staff. The food is very good i.e. delicious chefs soups, lamb shanks, seafood etc etc. This would not impress the burger and chips brigade!
Entertainment is of good quality but even the greatest entertainment in the world would go dead flat in these hotels formal confines.
Location not too good, 15 mins walk to beach across a very busy road. Start of shops, bars etc at least 7 mins walk, again across the busy road.
Your departure from this hotel is almost as bad as the arrival. You will have to give the management at least 30 mins to check that you have not stolen a spoon or fork or graffiti your apartment before you are able to get your deposit back!
As there were several flights leaving to different destinations in the UK within a short period of time, there was approximately 80 people waiting in reception while a member of staff ran around checking the hotel apartments for misdemeanours!
We don’t know if any of those waiting in reception missed their transfers or deposits, but a lot of guests arrived late at Reus airport in taxis, which led to desperation at the shared check in desks for some of those leaving on the first flight.
Thomson/First Choice please either withdraws from this hotel or put pressure on to change its policies. It does your reputation no good to have your guests treated like suspected criminals or made to wait hours for their rooms on arrival. It is not acceptable.
Perfect, situated in quiet street and approx 10 minutes walk to seafront-slight incline up to Hotel front so for those with walking problems take heed. Very friendly and helpful and most, if not all soke excellent English. Usual mix of local and imported with children firmly in mind until 10pm (in season), if you are expecting Las Vegas quality entertainment then go to Las Vegas, otherwise appreciate that the Hotel entertainment team do a great job. Besides which, local clubs, bars and asorted out lets offer a wide range of entertainment for all tastes.
Fifth time in SALOU best Hotel yet, worthy of 4 star rating and yes, would recommend to any one
Travel operator: First Choice
This was my first time travelling by myself. The locotion of the hotel wasn't fab, about a 15 min walk to beach and you would prob have to get a taxi to the shops. Buses run every 30min which is reasonable I suppose but very anoying when you have just missed one!!
Staff very friendly and always helpful to you, not all of them speak good english though.
I give the entertainment a 4 because it was fantastic sometimes it went on till 12 that you can't get to sleep!
I am going back here next month.
Some rats in my room so complained
Travel operator: Thomson
The Food Wasnt As Good As I Accpected But Still Very Nice And Very Good Cost.
My View Of Salou Was Beautiful. Dorada Palace Is In A Lovely Setting.
Hotel Staff Were Very Humerous And Hard Working.
Evening And Day Intertainment Was Great For The Kids. Dancing, Singing And The Show Can Be Good For All Ages.
I Would Love To Come To This Hotel Again. I Was Very, Very Pleased! :)
Travel operator: First Choice
well situated in a quiet street away from noise, ten minute walk to beach, ten to fifteen minutes to portaventura theme park
staff all spoke english and were polite and friendly.
good family friendly hotel
the rooms are very small and no teamaking facilities
the entertainment was awful . too few sun umbrellas
available so not enough shade for guests around the pool areas
Travel operator: hays travel
Travel operator: First Choice
Travel operator: First choice
We always found the hotel to be spotlessly clean and the maids did a good job.
Even though we went self catering we ate in the hotel a few times and they had a different theme for the food each night i.e spainish,italian, mexican e.t.c.
Hotels is about 10 minutes from the beach. You have to cross a main road but there are alot of crossings to cross the road.
All the staff at the hotel can speak english and the beach towel service at the hotel is well worth doing, for a small returnable deposit.
Overall an excellent hotel, well worth the 4 stars.
Travel operator: first choice
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