When we arrived, we had to pay 40 Euro for any damages caused. We went up to the room and was surprised that there was no privacy, if you took children. It was all in one room. We had 11 nights there and only had one change of sheets and considering we had no air con in the room the sheets were rank.
On the 8th night I went down to reception and said I would change the sheets myself . The reception did come up and change them for us and gave us 2 fans saying she knew this room was very hot in the night. Same again with the towels. Only had one towel change in 11 nights. You get one complimentary toilet roll then have to buy others yourself. If you wanted a bath mat you had to hire that as well as toasters etc for the kitchen that was in a cupboard. Oh and if you had kids in the bunk beds you had to hire the ladders, and there was an open fuse box on the top bunk. The door on the apartment wouldn't shut properly so we were told to bang it. Also had an infestation of some sort of dragon fly that went in the wood doors on the balcony.
I was glad that we did not have kids on this holiday, as we got up, showered and went out all day. But if your on a budget and have to eat in your apartment, well, what can I say, not very nice.
The hotel is just great, it is such a vast inprovement on other bland concrete slab apartments nearby, it has a really traditional Spanish feel and just looks lovely. The staff are now good friends, susanna and her lovely, constant, smile will always have a place in our hearts!
The pool is not the biggest but is big enough and is spotlessly clean, as is the rest of the hotel. The menu in the bar and restaurant is a little restricted, but is superbly cooked, and there are a host of other various places to eat in the immediate area anyway.
I just love visiting here, Salou and Port Cambrils and just a walk away, but the walk to Port Cambrils may be a little too much for some.The buses are regular anyway and only cost just over a euro for the short journey. The beach is not even 30 seconds away and is well kept.
Just love it and can't wait to return. Alan, Bernie, Sue, and all the rest, hope to see you soon!
Travel operator: Independant
Travel operator: xx
As for the hotel and the staff we could not have wished for more. The rooms were cleaned on a regular basis and our sheets were changed several times in the two weeks. Yes if you want clean towels daily you needed to go and exchange them yourselves and yes you had to put your rubbish out in the street collection bins BUT that looks to be standard practice in the resort.
The location of the hotel was very good, the beach was less than 5 minutes away and although the trains run along the back of the hotel, I can assure you having gone and used the trains they run a lot closer to many of the other accomodations locally. We had a back room over looking the mountains and had some wonderful views in the morning and at night with the sunsets.
These guys went all out to help when asked for advise and we will certainly be going back.
Travel operator: My Travel
The apartments were disgusting and filthy sheets were only changed twice the whole time we were there unless we were willing to get up at 10am in the morning to change our own sheets.
Me and my friend were bitten many times and I even ended up in hospital as a result.
I blame the complete lack of cleanliness of the apartments for this. When the cleaners did come they were around for two mins maximum. I could have done this myself if there had been a mop and brush in the room.
Hotel staff - complete joke. Most were unfriendly unhelpful and rude.
Entertainment - who the heck is Rob Orbison? And why does he wear so many tropical shirts? Don't even bother.
Overall - don't go, seriously, it's nasty.
I know you get what you pay for, however I expect somewhere to be clean at the very least.
Travel operator: My Travel
Travel operator: Booked independantly
The pool is like a foot wash which fits no more than about 10 sun beds round it and is right on the main road. There is an additional charge for everything.
My son and I did not last 12 hours in this apartment the icing on the cake was the drunk with the fire extinguisher who went on the rampage and trashed the 4th floor. The staff then came up with a story about how he sleep walks and thought the apartments were on fire. If I had not been moved I would have rather paid to come home on the next available flight, you could not pay me to go back to the Esmeralda apartments.
Travel operator: my travel
We had a 2 bed apartment which was very clean and spacious. Yes, it was old fashioned and basic but for what we paid we found it to be excellent value for money. We collected clean towels daily from the laundry.
The hotel staff were the most friendly and helpful we have ever met. Nothing was too much trouble and requests were dealt with immediately.
The location was fantastic, over the road from the beach and near to local bars and restaurants.
The food was basic but very good, the breakfasts and bar service/waitress service were excellent.
Entertainment is family orientated and cheesy but certainly fun.
We will certainly visit again.
Travel operator: Booked independently
Hotel is very old fashioned looking both from outside and inside. Lots of dark wood panelling made it look very 1960's. We had to pay a breakages deposit of
Travel operator: My Travel
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