31 Reviews
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Excellent7
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Very Good2
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Good7
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Average13
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
21 years 8 months ago
On arrival at the Esmaralda apartments (we arrived on time), our rooms were not ready so we had to wait 2 hours in the bar sweating in our travelling clothes until we could go up to our room. The floors were still soaking wait but apart from that everything else seemed alright. This was a slight old stench but nothing too bad.
The staff were ok, not too friendly or too helpful mind. Our room actually had no air conditioning so we had to hire a fan from reception which was quite expensive. The food from the bar was not very nice, but that's not a problem as there are several other restaurants and bars near by.
The entertainment was average, and a little cheesy. The rep was at the hotel regularly and gave us information about all of the extra things we could do (there is a great theme park nearby).
The pool was quite small and had a lot of small children swimming in it, but there are several other hotels nearby with bigger swimming pools which you can swim in for free.
So basically, thank goodness for the other hotels around it for the guests to escape to! I am going back to the Esmeralda next month so i'll see how it goes!
The staff were ok, not too friendly or too helpful mind. Our room actually had no air conditioning so we had to hire a fan from reception which was quite expensive. The food from the bar was not very nice, but that's not a problem as there are several other restaurants and bars near by.
The entertainment was average, and a little cheesy. The rep was at the hotel regularly and gave us information about all of the extra things we could do (there is a great theme park nearby).
The pool was quite small and had a lot of small children swimming in it, but there are several other hotels nearby with bigger swimming pools which you can swim in for free.
So basically, thank goodness for the other hotels around it for the guests to escape to! I am going back to the Esmeralda next month so i'll see how it goes!
Travel operator: Thompson
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