31 Reviews
Traveller Rating
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Excellent7
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Very Good2
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Good7
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Average13
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 10 months ago
We stayed in the Esmerelda in June and we found it awful it was dirty, noisy, the pool was tiny and dirty, the staff were rude and very unhelpful.
The cleaning standards were shocking it was terrible.
The cleaning standards were shocking it was terrible.
Travel operator: thomson
18 years 10 months ago
When we arrived there were only two rooms available for 3 families of 4. We were expected to fit 8 into a tiny studio apt till the manager arrived in the morning, but that was resolved. The kitchen facilities were a cupboard which was filthy with a rusty drainer and old fashioned decor with no extractor fan. We had a small baby with us and couldn
Travel operator: thompsons
18 years 10 months ago
Hotel and rooms not very clean.
Did eat in at hotel one evening but never again as took 1 hour for my meal to be served which by this time my husband and children had already finished theirs.
When I did go to eat it unfortunately it was cold.
Hotel location is a plus point for this hotel.
We found the majority of the staff very friendly-maybe because we know them but a couple of them very rude.
The entertainment was actually very good,just a shame people didn't stay to find out.
We as a family have been to this hotel 5 times. The first four years were fantastic-as to why we kept going back but I would not recommend this hotel to anyone after this year unless drastic changes are made.
I am pleased we booked for next year to stay in different accommodation but same resort.
Did eat in at hotel one evening but never again as took 1 hour for my meal to be served which by this time my husband and children had already finished theirs.
When I did go to eat it unfortunately it was cold.
Hotel location is a plus point for this hotel.
We found the majority of the staff very friendly-maybe because we know them but a couple of them very rude.
The entertainment was actually very good,just a shame people didn't stay to find out.
We as a family have been to this hotel 5 times. The first four years were fantastic-as to why we kept going back but I would not recommend this hotel to anyone after this year unless drastic changes are made.
I am pleased we booked for next year to stay in different accommodation but same resort.
Travel operator: skytours
19 years 7 months ago
This hotel was self catering and thankfully we did not have to use the kitchen facilities as we ate out at night. The kitchen was what can only be described as a cupboard which throughout the our whole stay had a suspicious smell of gas. The kitchen along with the rest of the tiny apartment was dirty on arrival. The actual hotel building however was not too bad.
The menu in the hotel was very basic and for any vegetarians or people with special diets there ws nothing. The food I did try was nothing to shout about anyway.
Due to the location of the hotel in between Cambrills and Salou there were not that many Restaurants but if desperate there were places to eat. The only thing that is good about the location is that it is right next to the beach.
Some of the staff in the hotel were very friendly. However the majority seemed totally disinterested in what they were doing.
A positive for the Esmeralda was the entertainment. With karaokes, quizzes, bingo. etc something different every night.
I can seriously say that I would never visit this hotel again even if I was getting a free holiday.
And please any one with children if you really must go do not book a Studio for 4!! There isn't enough room to swing a cat
The menu in the hotel was very basic and for any vegetarians or people with special diets there ws nothing. The food I did try was nothing to shout about anyway.
Due to the location of the hotel in between Cambrills and Salou there were not that many Restaurants but if desperate there were places to eat. The only thing that is good about the location is that it is right next to the beach.
Some of the staff in the hotel were very friendly. However the majority seemed totally disinterested in what they were doing.
A positive for the Esmeralda was the entertainment. With karaokes, quizzes, bingo. etc something different every night.
I can seriously say that I would never visit this hotel again even if I was getting a free holiday.
And please any one with children if you really must go do not book a Studio for 4!! There isn't enough room to swing a cat
Travel operator: Thomson
19 years 8 months ago
After reading some of the reviews, sadly after 2 years nothing much has changed.
After saving for 2 years to take me and my 5 children abroad for the first time. We were sadly met by what the people above have described. Something should have been changed by now.
The kichens are not big enough to swing a cat let alone cook for 6 people. Staff were nice and beach was close, pool was a joke it was very small and dirty.
Never ever would I return to these apartments, even if they were giving them away free.
After saving for 2 years to take me and my 5 children abroad for the first time. We were sadly met by what the people above have described. Something should have been changed by now.
The kichens are not big enough to swing a cat let alone cook for 6 people. Staff were nice and beach was close, pool was a joke it was very small and dirty.
Never ever would I return to these apartments, even if they were giving them away free.
Travel operator: thompson
19 years 10 months ago
very untidy, staff not helpfull. self catering facilites and kitchen equipment poor. noise level at night not acceptable due to noisey people with no respect for people and familys trying to sleep. bar area should be closed at a given time night. security not to clever should be upgraded with more people on duty or with a security company. no play area for children, pool to small. overall the place needs upgraded and the managment need a more professional approach to customers. i feel this place is vastly overpriced by travel companies and thomsons
Travel operator: thomsons
19 years 11 months ago
This was our fourth time at the Esmeralda and we just love everything about it.
The food is very nice and the kids love it as it's all English.
We found the hotel clean and our room was clean and tidy.
The location of the hotel is excellent. What more could you ask for with the beach across the road and bus stops just outside to take you wherever you want to go.
The hotel staff are second to none. Absolutely brilliant with all, they couldn't do enough for you and very very friendly.
Entertainment excellent for families of all ages with plenty for the kids to join in and adults alike.
We have been to this hotel four times and will always keep going back. Due back there in June 2005.
The food is very nice and the kids love it as it's all English.
We found the hotel clean and our room was clean and tidy.
The location of the hotel is excellent. What more could you ask for with the beach across the road and bus stops just outside to take you wherever you want to go.
The hotel staff are second to none. Absolutely brilliant with all, they couldn't do enough for you and very very friendly.
Entertainment excellent for families of all ages with plenty for the kids to join in and adults alike.
We have been to this hotel four times and will always keep going back. Due back there in June 2005.
Travel operator: THOMSON
Recommended
20 years 7 months ago
Oh my goodness where do I start?? When we arrived I found a rusty blood stained bic razor on the bathroom floor, so I complained to the manager, it stayed there the rest of the day and when we returned to the appartment the next day from the beach, the cleaner had picked it up and put it on the shelf with my stuff!!!!!!!
The self catering facilities are inadequate and every day we had to beg a cutlery item from a maid/cleaner.
The entertainment was absolutely dreadful, and the bar didnt impress us either.
It looked so dirty we chose not to eat there and the pool was tiny, couldnt get near it.
This hotel was dirty and I would never ever stay there again.
Only good point was it was over the road from the beach, but hardly any other entertainment unless you fancied an hours walk.
The self catering facilities are inadequate and every day we had to beg a cutlery item from a maid/cleaner.
The entertainment was absolutely dreadful, and the bar didnt impress us either.
It looked so dirty we chose not to eat there and the pool was tiny, couldnt get near it.
This hotel was dirty and I would never ever stay there again.
Only good point was it was over the road from the beach, but hardly any other entertainment unless you fancied an hours walk.
Travel operator: Mytravel
20 years 8 months ago
Rooms to small.
Staff not very friendly.
No air condishing.
Food over cooked.
Could not get near the pool.
Strong smell of rubbish but close to beach
Staff not very friendly.
No air condishing.
Food over cooked.
Could not get near the pool.
Strong smell of rubbish but close to beach
Travel operator: thomson's
20 years 11 months ago
The hotel Esmerelda was a very nice and friendly hotel.
The staff were excellent but maybe that
The staff were excellent but maybe that
Travel operator: lunn poly
Recommended
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