110 Reviews
Traveller Rating
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Excellent20
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Very Good52
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Good26
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Average5
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
15 years 6 months ago
when we arrived at the hotel we were dropped off at the pelicanos then we were directed to the ocas, seemed ok although i wouldn't recommend it to anyone with mobility probs. Our room was on the third floor over looking the main road, it was very noisey due to the traffic, the building work directly opposite and the waterfall outside of the hotel entrance.
the food was some of the worst i have ever eaten, i would not feed it to an animal I am surprised that there has not been an outbreak of food poisoning. The staff in the dining room are some of the rudest unhelpful staff i have ever come across. Breakfast was edible if you had toast ect everything else was deep fried. After the second evenings we decided to eat out, on the one occasion that we deared venture into the dining room someone had vomited outside the door which the staff had decided to leave with a notice close by to mind the slippy floor!!!!
There was no entertainment during our stay, even the bar was closed untill the evening, other than the pool area this hotel and its staff are both a disgrace!!!
the food was some of the worst i have ever eaten, i would not feed it to an animal I am surprised that there has not been an outbreak of food poisoning. The staff in the dining room are some of the rudest unhelpful staff i have ever come across. Breakfast was edible if you had toast ect everything else was deep fried. After the second evenings we decided to eat out, on the one occasion that we deared venture into the dining room someone had vomited outside the door which the staff had decided to leave with a notice close by to mind the slippy floor!!!!
There was no entertainment during our stay, even the bar was closed untill the evening, other than the pool area this hotel and its staff are both a disgrace!!!
Travel operator: independent
15 years 6 months ago
I am putting this review on the website as we feel if u r staying at the hotel you should be warned that i have just got back from the Pelicanos after staying there with my partner,his sister and her husband and on the first day we were there they had
Travel operator: on the beach
15 years 6 months ago
Hotel was worth its 3 star rating, it offered the best pool facilities I have seen at an hotel. The rooms where on the small side but where clean and modern with maid service every day. I only used the hotel 'canteen' two nights the food was varied but some offering's where not cooked correctly, a little tough(mass production) but if you like canteen food you could eat as much as you wanted. The hotel staff where pleasant and helpful except for the bar supervisor and the security guard who locked the bar toilets with a grin on his face as a Lady approached to use them (they should wait until guest's had finished thier drinks or give at least ten minutes drinking up time.I was told that five rooms had been robbed whilst I stayed but I dont know if this was rumour mongering.The location of the hotel was great for the nightlife and a 5 minute stroll from the beach, we requested a first floor room and this was granted no problem. If I was to revisit Benidorm I would not hesitate to use this hotel.
Travel operator: Thomas Cook
Recommended
15 years 7 months ago
I was a bit worried when I read some of the reviews on the hotel but was very pleasantly surprised when I arrived, arrived around 3pm at the Pelicanos, checked in straight away, and also given a loyalty card to earn points in the hotel.
Room was very clean, a few English channels on the TV, to be honest you don't go on holiday to watch TV anyway so was just nice to pop on BBC World News while I was getting ready for the evening!
Food in the restaurant was excellent with plenty of choice on Starters and Mains and I really liked the extra touch of the italian food section at the bottom, the only let down on variety of food was the desserts not much to choose from and the ice cream was never really frozen. Aside from this though I was very pleased with the food, the only let down we found was that it was very difficult to find a clean table though or a table with enough settings for a table of 3 as they all seemed to be set for two.
The pool was absolutely lovely (don't think i've seen a pool that big anywhere on holiday before!) Your not allowed to take any of your own drinks or food to the pool with you however and the cost of drinks at the Bar near the pool was absolutely extortinate (
Room was very clean, a few English channels on the TV, to be honest you don't go on holiday to watch TV anyway so was just nice to pop on BBC World News while I was getting ready for the evening!
Food in the restaurant was excellent with plenty of choice on Starters and Mains and I really liked the extra touch of the italian food section at the bottom, the only let down on variety of food was the desserts not much to choose from and the ice cream was never really frozen. Aside from this though I was very pleased with the food, the only let down we found was that it was very difficult to find a clean table though or a table with enough settings for a table of 3 as they all seemed to be set for two.
The pool was absolutely lovely (don't think i've seen a pool that big anywhere on holiday before!) Your not allowed to take any of your own drinks or food to the pool with you however and the cost of drinks at the Bar near the pool was absolutely extortinate (
Travel operator: Thomson
Recommended
15 years 7 months ago
this is my second visit to this hotel. check in was slow as they make you fill in an application form for a rewards card, which turns out to be useless unless you use sol hotels on a regular basis. our room was spotless, fresh towels daily. cleaners work very hard.
food has gone downhill since last visit. salad did"nt look too fresh. good choice of meat dishes but they were repeated frequently throughout our stay. poor choice of veg and cauliflower was on menu 3 days in a row. poor choice of dessert. if you have children who only eat the usual nuggets pizza etc. they wont be catered for in this hotel. pool area is fantastic. you can use either ocas or pelicanos pool. we took in our own water to drink and unlike some other reviews on this forum we were not told off.
as its benidorm we didnt stay in for entertainment.
all in all i would go back to this hotel but not as my first choice as there are better than this.
food has gone downhill since last visit. salad did"nt look too fresh. good choice of meat dishes but they were repeated frequently throughout our stay. poor choice of veg and cauliflower was on menu 3 days in a row. poor choice of dessert. if you have children who only eat the usual nuggets pizza etc. they wont be catered for in this hotel. pool area is fantastic. you can use either ocas or pelicanos pool. we took in our own water to drink and unlike some other reviews on this forum we were not told off.
as its benidorm we didnt stay in for entertainment.
all in all i would go back to this hotel but not as my first choice as there are better than this.
Travel operator: globespan
Recommended
15 years 8 months ago
we have stayed at this hotel for the past three years and are hoping to return again this year. After reading a few reviews, i have to say if you are looking to book a hotel in benidorm please let this be it. this hotel is fantasic both pelicanos & ocas we have stayed it both, food is okay, i am a very fussy eater but there is such a selection which i ate a few nights. The staff are very friendly, rooms are so clean maids in everyday. The pools are both great pelicanos is my favourite. Entertainment is good, for being a young couple there was a few nights we stayed in to watch enterainment, kids always look as if they are having a great time. we love this hotel.
Travel operator: myself & partner (22&30)
Recommended
15 years 9 months ago
After queueing in the hotel lobby for 20mins we were pleased to be given a room in the Pelicanos.
Because last holiday we were in the Ocas and we read (on forums) that the Pelicanos was a better hotel than the Ocas, (this is not true! they are exactly the same, including the food) although we were a party of 2 the rooms were not next door to each other. (but we were on the same floor, floor 12)
The rooms were cleaned every day, but the floors were not cleaned at all, after walking bare foot in the room there were bits on your feet that had to be brushed off before you put anything on your feet. also there was no hair dryer in our room. everything else was ok, air con, tv, safety deposit box. ask reception for extra pillows, you will need them.
Breakfast was good, although the toasters were bad, 3 times through (in a queue) before you get acceptable toast, takes about 15mins. Also if you want your eggs sunny side up tell the cook before she/he flips them and ruins any chance of you dipping your toast in your yolk.
The pool area is the best pool I have seen, although you will have to choose your spot carefully as the palm trees block the sunshine as the day progresses. The pool is about 4ft throughout and is never too busy, tip- if you go in the pool using the steps, watch the last step! its a big one (gulp).
Also dont think "Ill just put my towel on this bed and go off to the market" because the pool attendant will whip your towel away and you will have to go looking for it, about time too! in my opinion.
Evening meals were very good, with a good variety of tasty food, pork seems to be a favorite at this hotel, (makes a change from chicken) also it has an asia night and a spanish night. If you go down approx 8.30pm its not too busy.
Overall a very good hotel which i would visit again, no problem.
Because last holiday we were in the Ocas and we read (on forums) that the Pelicanos was a better hotel than the Ocas, (this is not true! they are exactly the same, including the food) although we were a party of 2 the rooms were not next door to each other. (but we were on the same floor, floor 12)
The rooms were cleaned every day, but the floors were not cleaned at all, after walking bare foot in the room there were bits on your feet that had to be brushed off before you put anything on your feet. also there was no hair dryer in our room. everything else was ok, air con, tv, safety deposit box. ask reception for extra pillows, you will need them.
Breakfast was good, although the toasters were bad, 3 times through (in a queue) before you get acceptable toast, takes about 15mins. Also if you want your eggs sunny side up tell the cook before she/he flips them and ruins any chance of you dipping your toast in your yolk.
The pool area is the best pool I have seen, although you will have to choose your spot carefully as the palm trees block the sunshine as the day progresses. The pool is about 4ft throughout and is never too busy, tip- if you go in the pool using the steps, watch the last step! its a big one (gulp).
Also dont think "Ill just put my towel on this bed and go off to the market" because the pool attendant will whip your towel away and you will have to go looking for it, about time too! in my opinion.
Evening meals were very good, with a good variety of tasty food, pork seems to be a favorite at this hotel, (makes a change from chicken) also it has an asia night and a spanish night. If you go down approx 8.30pm its not too busy.
Overall a very good hotel which i would visit again, no problem.
Travel operator: Thomas Cook
Recommended
15 years 9 months ago
We have just returned from the Sol Pelicanos and have really enjoyed our week here. This is our second time at the hotel and we would probably return in the future. The rooms are fairly small but kept really clean and the bathrooms are spotless, we had a problem with the shower which was fixed in less than fifteen minutes! Food was of a good standard and there was enough variety to keep everybody happy. The massive freeform pool at the Pelicanos(one of five between the two hotels) is absolutely fantastic. The entertainment was fairly poor compared to other Sol hotels we have stayed at but then you are hardly stuck for things to do in Benidorm!
Travel operator: Thomas Cook
Recommended
15 years 10 months ago
Hotel was clean & tidy, nice to have a TV but it would of been better if there were more english channels, you need to leave the air conditioning on all day to feel the benefit!!!
The staff do help you when you ask them to but they never seem to be happy.
Location was great near everything beach, shops, water park.
The food was far to basic and NEVER enough choice for kids if your kids like chips then they will be well away or maybe they like burnt pizza!!!!
The entertainment was dire!!!!! seemed only good for the spainish kids, kids disco is a few songs from the 70's that was played that low your kids couldnt even hear what they were supposed to be dancing to!!!!
Also the hotel employ a woman to stand near the entrance to the swimming pool area to stop anyone going past with food, papers, drinks anything that hasnt been bought on site, she stopped me & my daughter one day because my daughter was eating a packet of crisps!!!! how sad!!!! I'd spent hundreds of pounds buying drinks & snacks there everyday & to be stopped with a packet of crisps was a joke.
i didnt speak to one person staying here that was enjoying themselves,
The staff do help you when you ask them to but they never seem to be happy.
Location was great near everything beach, shops, water park.
The food was far to basic and NEVER enough choice for kids if your kids like chips then they will be well away or maybe they like burnt pizza!!!!
The entertainment was dire!!!!! seemed only good for the spainish kids, kids disco is a few songs from the 70's that was played that low your kids couldnt even hear what they were supposed to be dancing to!!!!
Also the hotel employ a woman to stand near the entrance to the swimming pool area to stop anyone going past with food, papers, drinks anything that hasnt been bought on site, she stopped me & my daughter one day because my daughter was eating a packet of crisps!!!! how sad!!!! I'd spent hundreds of pounds buying drinks & snacks there everyday & to be stopped with a packet of crisps was a joke.
i didnt speak to one person staying here that was enjoying themselves,
Travel operator: Expedia
15 years 10 months ago
welcome to stallag luft pelicanos.how dare you take a bottle of water to the pool area or put your towell on a sunbed before 10 0clock, do they not realise this is spain thats what people do on holiday.
thers an english woman who stands on sentry duty just before the steps to the pool who stops you taking anything edible to the pool area, thats fine but when they charge you 2.80 euros for a small bottle of water and 3.60 euros for a beer youll soon be skint. she also parades round removing towells off sunbeds at 9 and 10 0clock whilst the people who have put them there are in the hotel restaurant eating breakfast, you come back your towells and bags are in a heap on the table tennis table and someone is laid on your sunbed which caused quite a few arguments. the thing is i watched her do it one day and no matter what she says to you as an excuse she loves it.
reception staff unhelpfull, restaurant staff the same. the food was the best part of an hotel that certainly thinks its better than it actually is. spent 9 nights here the 3 in the levante club relly enjoyed our last 3 relaxing days round the levante swimming pool.
thers an english woman who stands on sentry duty just before the steps to the pool who stops you taking anything edible to the pool area, thats fine but when they charge you 2.80 euros for a small bottle of water and 3.60 euros for a beer youll soon be skint. she also parades round removing towells off sunbeds at 9 and 10 0clock whilst the people who have put them there are in the hotel restaurant eating breakfast, you come back your towells and bags are in a heap on the table tennis table and someone is laid on your sunbed which caused quite a few arguments. the thing is i watched her do it one day and no matter what she says to you as an excuse she loves it.
reception staff unhelpfull, restaurant staff the same. the food was the best part of an hotel that certainly thinks its better than it actually is. spent 9 nights here the 3 in the levante club relly enjoyed our last 3 relaxing days round the levante swimming pool.
Travel operator: independant
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