34 Reviews
Traveller Rating
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Excellent5
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Very Good14
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Good7
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Average7
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
16 years 9 months ago
When we arrived we were directed to a basic but nice and clean 2-bedroomed appartment. The pool was a main feature of our holiday so we went down to check it out immediately. It was a fair size a with plenty of friendly people and the odd aqua aerobics session. Although we were self-catering, the choice of bar food available at lunchtime was great and we enjoyed lovely lunches looking over the pool here. There was also a supermarket underneath the hotel where you could by freshly-made bread every morning and a huge variety of food. Sammy the entertainment guy was great and very friendly. The hotel seemed very lively in the evenings due to the surrounding hotels being dead. The loaction of the appartments near to Cap Salou was great as there were restaurants there plus amusements, henna and trampolines. The Smugglers Inn was a winner for food!! Being so near to Port Aventura theme park was great and we enjoyed three visits to here! Furious Baco is a simply fantastic ride and the photos of everybody's faces should be put on the internet!! Trips here were available by bus or by taxi...each equal in price and both easy to aqquire. A good family holiday..the music played by the pool however now makes me cover my ears as mostly the same CD was on repeat. Hehe!
Travel operator: First Choice
Recommended
16 years 9 months ago
These apartments were unreal!! They really were... i would highly recommend people to go there!!!
Its brilliant because you have a bar down stairs and a supermarket attached onto the side of it with drink/alcohol cheaper than anywere else and it facilitates for all ages groups, it has a park, big pool, kids pool and everything in your apartment thatyou need!!
Its only a few mins walk from 3 beaches and bus stops are taround the corner.
Theres also a wide range of pubs/clubs and restaraunts close by. Overall its a great place to stay with friendly staff and comfy rooms. Thumbs up from me.
Its brilliant because you have a bar down stairs and a supermarket attached onto the side of it with drink/alcohol cheaper than anywere else and it facilitates for all ages groups, it has a park, big pool, kids pool and everything in your apartment thatyou need!!
Its only a few mins walk from 3 beaches and bus stops are taround the corner.
Theres also a wide range of pubs/clubs and restaraunts close by. Overall its a great place to stay with friendly staff and comfy rooms. Thumbs up from me.
Travel operator: budget
Recommended
16 years 11 months ago
On arrival at the apartments we found our apartment door to be broken....one only had to push the door and it opened. We repeorted this to reception and were assured it would be sorted immediately so we continued to unpack. Unfortunately no one appeared to repair the door the first night so we had to stay put.
The following day we reported the door on 4 separate trips. Eventually we had to move apartment at 6 pm having spent the day hanging around the apartment all day.the compensation offered to us for all the hassle of unpacking...packing and unpacking again and having to hang around for a day and a half of our hol was 18 euros....Ican assure you that this insult says alot about the standard of this place......
I wouldnt reccomend this place to anyone....apart from the unfriendliness of the staff the music blasting out all day would drive anyone insane!!!
The following day we reported the door on 4 separate trips. Eventually we had to move apartment at 6 pm having spent the day hanging around the apartment all day.the compensation offered to us for all the hassle of unpacking...packing and unpacking again and having to hang around for a day and a half of our hol was 18 euros....Ican assure you that this insult says alot about the standard of this place......
I wouldnt reccomend this place to anyone....apart from the unfriendliness of the staff the music blasting out all day would drive anyone insane!!!
Travel operator: falcon
17 years 7 months ago
We have only recently returned but enjoyed it so much we booked it again for next year.
Hotel staff were very friendly.entertainment was great and catered for all ages. Hello Tot and James. On our first day our three year old fell into the Jacuzzi, the lifeguard Julia was there in a split second to pull her out. We are so grateful to her.
We also enjoyed the relaxing atmosphere as it is in a fairly quiet location.
We were only a short bus ride away from Salou and La Pineda.
Hotel staff were very friendly.entertainment was great and catered for all ages. Hello Tot and James. On our first day our three year old fell into the Jacuzzi, the lifeguard Julia was there in a split second to pull her out. We are so grateful to her.
We also enjoyed the relaxing atmosphere as it is in a fairly quiet location.
We were only a short bus ride away from Salou and La Pineda.
Travel operator: falcon
Recommended
17 years 8 months ago
it was our first time abroad and we enjoyed every minute .hotel was very clean fresh towels every day except a sun.made service the same.food in hotel was very slow and poor but the snacks were gr8 for the kids.super market next to hotel had everything we needed reasonably priced too.entertainment was brill tot and james made our holiday our kids loved them and we had a 15yr old a13 yr old also a 9 yr old.we would all visit this hotel again we have gr8 memories of this holiday in cap salou a fantastic place for familys.bus service is excellant to go to portaventura and in to salou itself i felt very safe there .lovely restaurants in cap salou very friendly .hope to go back there soon
Travel operator: first choice
Recommended
17 years 10 months ago
I have just returned from the Ontario apartments.... the apartment was clean, cooking facilities were very basic, only 2 cooking rings, no oven...
The noise around the pool was horendous, there was a large speaker by the pool and music was played at full blast from 11am till 4.30pm you couldn't hear the person sitting next to you.. it made using the pool impossible .. we couldn't even sit on our balcony because the music was so loud...
This must breech every health and saftey law regarding water and electrical equipment
I witnessed a member of the entertainment staff get out of the pool dripping wet and pick up a live microphone (plugged into electrical equipmet)spoke into it and then pass it to a small child. Regardless to say i would not let my children near the pool!
Fire alarms went off at 11.45pm we evacuated the building but no member of staff even came to check they never said anything to us they left us standing outside a building not knowing what to do next was unbelievable..
This holiday is advertised in the 'Families' brochure it should be in the 'Holidays from hell' brochure..
avoid this place like the plague....
The noise around the pool was horendous, there was a large speaker by the pool and music was played at full blast from 11am till 4.30pm you couldn't hear the person sitting next to you.. it made using the pool impossible .. we couldn't even sit on our balcony because the music was so loud...
This must breech every health and saftey law regarding water and electrical equipment
I witnessed a member of the entertainment staff get out of the pool dripping wet and pick up a live microphone (plugged into electrical equipmet)spoke into it and then pass it to a small child. Regardless to say i would not let my children near the pool!
Fire alarms went off at 11.45pm we evacuated the building but no member of staff even came to check they never said anything to us they left us standing outside a building not knowing what to do next was unbelievable..
This holiday is advertised in the 'Families' brochure it should be in the 'Holidays from hell' brochure..
avoid this place like the plague....
Travel operator: First choice
17 years 11 months ago
I have just returned from the Hotel. Although I have to agree to some extend in relation to the volume of the entertainment, I did not really experience it as a problem.
My kids really enjoyed themselves in the Kid Club which to us was the most important aspect of the Holiday.
The reps were very helpful and friendly.
The location was ideal since you are only a short journey away from Salou and La Pineda.
Some staff at reception had very poor English and sometimes was reminiscent to scenes from Fawlty Towers, but this actually added to the charm.
The supermarket next to the apartment was very handy, and the prices were very reasonable. I mean it has been a while since I last saw a price o
My kids really enjoyed themselves in the Kid Club which to us was the most important aspect of the Holiday.
The reps were very helpful and friendly.
The location was ideal since you are only a short journey away from Salou and La Pineda.
Some staff at reception had very poor English and sometimes was reminiscent to scenes from Fawlty Towers, but this actually added to the charm.
The supermarket next to the apartment was very handy, and the prices were very reasonable. I mean it has been a while since I last saw a price o
Travel operator: Falcon
Recommended
17 years 11 months ago
The Ontario was clean and the hotel staff friendly and helpful. The cleaner came in most days, and changed our towels most days, made our beds if we hadn't already done so and changed our bedlinen frequently.
We found the location ideal for us, away from the main village area, but near enough to get there in minutes, and it only took minutes to get to one of the sandy bays nearby.
Our 7 year old went to the kids club on several occasions and enjoyed these sessions.
Our apartment overlooked the pool area, which we'd hoped for. But unfortunately the loudness of the music between 10 -4 and 21.30-24.00 meant there was little chance of an afternoon siesta or early night.
The supermarket next door was convenient, and carried a good choice of anything you should need during your stay
We found the location ideal for us, away from the main village area, but near enough to get there in minutes, and it only took minutes to get to one of the sandy bays nearby.
Our 7 year old went to the kids club on several occasions and enjoyed these sessions.
Our apartment overlooked the pool area, which we'd hoped for. But unfortunately the loudness of the music between 10 -4 and 21.30-24.00 meant there was little chance of an afternoon siesta or early night.
The supermarket next door was convenient, and carried a good choice of anything you should need during your stay
Travel operator: First choice
Recommended
18 years ago
I really should have read this site before I booked this sorry attempt for accommodation.
We spent most of our time out of this place as it was just to awful to comprehend. We were greeted when we arrived by firstly a very long queue to check in (2 hrs in all) but thankfully we were entertained by the screaming and loudspeakers from outside (which stay on most of the day and are so loud I couldn't hear my ipod on full). After we arrived in our room by way of very very shaky elevator (which I used only twice my whole stay) we realised that this wasn't going to be the peaceful holiday we had longed for. We didn't get to sleep before 2 am any night. We would have been better off and richer sleeping on the streets in Salou itself.
Reps were incompetent, hotel staff were incompetent. We actually got a 2 hr display at 1am one night from the children of the tramps that were in the bar jumping in and out of the pool from the stacked sunbeds.
In all fairness though they were better at entertaining than any of the staff were. If you want an 18-30's holiday (with your children with you) you'll be delighted. If you have any standards you'll keep well away.
We spent most of our time out of this place as it was just to awful to comprehend. We were greeted when we arrived by firstly a very long queue to check in (2 hrs in all) but thankfully we were entertained by the screaming and loudspeakers from outside (which stay on most of the day and are so loud I couldn't hear my ipod on full). After we arrived in our room by way of very very shaky elevator (which I used only twice my whole stay) we realised that this wasn't going to be the peaceful holiday we had longed for. We didn't get to sleep before 2 am any night. We would have been better off and richer sleeping on the streets in Salou itself.
Reps were incompetent, hotel staff were incompetent. We actually got a 2 hr display at 1am one night from the children of the tramps that were in the bar jumping in and out of the pool from the stacked sunbeds.
In all fairness though they were better at entertaining than any of the staff were. If you want an 18-30's holiday (with your children with you) you'll be delighted. If you have any standards you'll keep well away.
Travel operator: First Choice
18 years 7 months ago
This was a terrible holiday. We had been allocated a room above the bar where the so called entertainers screamed and screeched most of the day and half the night.
The lifts banged the wall behind our beds and then stairs with very shaky railings ran along the side of our room. Reception staff were rude (not just to us but to the reps as well).
The reps had no power to do anything for us (we just wanted to be moved) We were more exhausted after this holiday than when we left and we wasted nearly
The lifts banged the wall behind our beds and then stairs with very shaky railings ran along the side of our room. Reception staff were rude (not just to us but to the reps as well).
The reps had no power to do anything for us (we just wanted to be moved) We were more exhausted after this holiday than when we left and we wasted nearly
Travel operator: Falcon
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