34 Reviews
Traveller Rating
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Excellent5
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Very Good14
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Good7
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Average7
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 8 months ago
Nasty holiday and the worst I've ever been on - we must have been put in the same room as C Murphy, noise from 7pm until well after 2am every night and also from 12pm to 5pm every day.
Rude reception staff, untrained reps and absolutely no help from Falcon to get out of this dive. I've complained and have been compensated as Falcon are well aware of the problems at this hotel. Another guest who was complaining the same time as me told me reception staff said that the constant knocking in the wall "must have been the spirits". The only people sleeping in this place were the ones so drunk (with kids in tow) they wouldn't have noticed.
The whole experience has not only put me off Salou (which is horrible all on its own) but the whole of Spain. I get a headache every time I think about it. Beware Falcon changed the description in the brochure from "situated in a quiet area outside Salou" to situated in an area outside Salou"
Rude reception staff, untrained reps and absolutely no help from Falcon to get out of this dive. I've complained and have been compensated as Falcon are well aware of the problems at this hotel. Another guest who was complaining the same time as me told me reception staff said that the constant knocking in the wall "must have been the spirits". The only people sleeping in this place were the ones so drunk (with kids in tow) they wouldn't have noticed.
The whole experience has not only put me off Salou (which is horrible all on its own) but the whole of Spain. I get a headache every time I think about it. Beware Falcon changed the description in the brochure from "situated in a quiet area outside Salou" to situated in an area outside Salou"
Travel operator: Falcon
18 years 9 months ago
Very spacious rooms, clean and comfortable. Hotel staff and reps very helpful.
Food basic but kids like them (burgers, pizza, fish fingers, chips).
Room cleaned and towels changed daily except Sunday.
Entertainment every night, quite a few bingo nights when we were there.
Good bus service to Salou and Port Adventura, can get a bit crowded. Fares are different depending on time of day and weekend. Supermarket next to apartment very good and apparently cheapest in the resort.
Food basic but kids like them (burgers, pizza, fish fingers, chips).
Room cleaned and towels changed daily except Sunday.
Entertainment every night, quite a few bingo nights when we were there.
Good bus service to Salou and Port Adventura, can get a bit crowded. Fares are different depending on time of day and weekend. Supermarket next to apartment very good and apparently cheapest in the resort.
Travel operator: first choice
Recommended
18 years 10 months ago
We stayed for 2 weeks and are thinking of going back again in August.
The apartments are very clean and spacious, there were always loads of clean towels and the maid seemed to be there every day apart from Sunday.
We found a lovely beach 10 minutes walk away and also another one in La Pineda which was also 10-15 minutes walk away.
The reps at the apartments were brilliant and very helpful and friendly, hi to Jackie and Phil and also the kids reps Kim and Becky who seemed to enjoy every minute of their work in the kids clubs.
We are certainly thinking of going back.
The only cloud on the horizon was lack of wardrobe space, this was a 2 bedroomed apartment which also could sleep 2 in the lounge, making a total of 6 people. Why then was there only 1 wardrobe in the whole of the apartment, which even for a 2 week holiday is totally insufficient?
The apartments are very clean and spacious, there were always loads of clean towels and the maid seemed to be there every day apart from Sunday.
We found a lovely beach 10 minutes walk away and also another one in La Pineda which was also 10-15 minutes walk away.
The reps at the apartments were brilliant and very helpful and friendly, hi to Jackie and Phil and also the kids reps Kim and Becky who seemed to enjoy every minute of their work in the kids clubs.
We are certainly thinking of going back.
The only cloud on the horizon was lack of wardrobe space, this was a 2 bedroomed apartment which also could sleep 2 in the lounge, making a total of 6 people. Why then was there only 1 wardrobe in the whole of the apartment, which even for a 2 week holiday is totally insufficient?
Travel operator: first choice
Recommended
18 years 10 months ago
This was my first time abroad I adored every minute of my holiday the place was spotless I am saving up to go again hello to Edward and Helena in the bar.
Travel operator: fitsy choice
Recommended
18 years 11 months ago
Just returned from a fantastic holiday at the Ontario apts. The apartments are very spacious, well maintained, and a great base for your holiday. We were in apartment 2003 (at the back).
The staff were very friendly, and very helpful.
The kids club was a godsend (kids couldn't wait to go).
The entertainment was all day, games by the pool, shows at night, always something going on.
The hotel food was basic, but ok for lunch or a snack.
Easy access to Salou and Port Aventura, buses regular and cheap (paid a different price every time we went on buses, even going to same place?)
The on site supermarket is the cheapest in the area.
Would recommend excursion to Nou camp/Barcelona zoo, it was a fantastic day out (kids and wife enjoyed both)
Barcelona is a beautiful city (would liked to have spent more time there) enjoyed eating out at the Rio Grande in Salou. Food and service were both excellent.
Would go back to Ontario again, as it was a great hotel, and it had something for everyone
The staff were very friendly, and very helpful.
The kids club was a godsend (kids couldn't wait to go).
The entertainment was all day, games by the pool, shows at night, always something going on.
The hotel food was basic, but ok for lunch or a snack.
Easy access to Salou and Port Aventura, buses regular and cheap (paid a different price every time we went on buses, even going to same place?)
The on site supermarket is the cheapest in the area.
Would recommend excursion to Nou camp/Barcelona zoo, it was a fantastic day out (kids and wife enjoyed both)
Barcelona is a beautiful city (would liked to have spent more time there) enjoyed eating out at the Rio Grande in Salou. Food and service were both excellent.
Would go back to Ontario again, as it was a great hotel, and it had something for everyone
Travel operator: first choice
Recommended
18 years 11 months ago
We stopped at this hotel. As a family there was nothing for families, no entertainment they wouldn
Travel operator: first choice
Recommended
19 years 6 months ago
The hotel was really nice. The apartments were really big and ideal for the size of our party. It was clean and the maids did come everyday.
The food was really nice if you like the sort of things they serve, I would definitely go there again also the hotel staff were really helpful
The food was really nice if you like the sort of things they serve, I would definitely go there again also the hotel staff were really helpful
Travel operator: first choice
Recommended
19 years 6 months ago
The hotel was really clean you saw the cleaners going round in the day testing the chlorine in the water and on a morning you saw the cleaners sweeping the sand back on to the play area.
The location was great, sited not that far away from the beach and the center of Salou which was a nice little walk.
The hotel staff was really nice, even though they complained when we weren't making any noise and they even called the police.
The entertainment was good the magic man Wayne Goodman was great. The entertainers were great with the kids, they put stuff on for them all the time.
After a bit you did find that people from the Vancouver across from us did come into Ontario on a night because they did not have any entertainment whatsoever.
I would love to visit this hotel matter of fact I am going there for my mates 18 birthday
The location was great, sited not that far away from the beach and the center of Salou which was a nice little walk.
The hotel staff was really nice, even though they complained when we weren't making any noise and they even called the police.
The entertainment was good the magic man Wayne Goodman was great. The entertainers were great with the kids, they put stuff on for them all the time.
After a bit you did find that people from the Vancouver across from us did come into Ontario on a night because they did not have any entertainment whatsoever.
I would love to visit this hotel matter of fact I am going there for my mates 18 birthday
Travel operator: first choice
Recommended
19 years 6 months ago
The hotel was fantastic. It was near to a few beaches which was great. There was also lots of entertainment for both adults and kids. I came with my family and best friend and we had a really great time.
The food was ok depending if you like that sort of food. We met lots of other families and got to know a couple of them.
The reception staff was really great although they did complain a few times about the noise even though we didn't make any noise.
We even had the police to our apartment because of it.
The food was ok depending if you like that sort of food. We met lots of other families and got to know a couple of them.
The reception staff was really great although they did complain a few times about the noise even though we didn't make any noise.
We even had the police to our apartment because of it.
Travel operator: First Choice
Recommended
19 years 7 months ago
The apartments were in a quiet area of Salou, however the bus service was excellent and very easy to follow.
The beach however was rather a long way away and down a steep hill.
The apartments were very clean and the maids came every day with clean towels. Inside the apartment was well equipped and very big. By far the best apartments I have ever stayed in, although some building work was still being done.
The reception staff were excellent but the bar staff were dreadful, their lack of communication was very off putting and their inability to maintain the prices evenly left alot to be desired.
The swimming pool was very small and although it had a life guard all day, he too lacked very fundamental communication skills, he would not allow my son to wear a T-shirt in the pool, even though I explained he burned very easy - this certainly had a detremental affect on our over all holiday - as my son could not enjoy swimming in the pool.
Overall a very nice accommodation but would need the staff to have a few basic skills improved.
The First Choice reps were excellent and dealt very well with all they had threw at them.
The beach however was rather a long way away and down a steep hill.
The apartments were very clean and the maids came every day with clean towels. Inside the apartment was well equipped and very big. By far the best apartments I have ever stayed in, although some building work was still being done.
The reception staff were excellent but the bar staff were dreadful, their lack of communication was very off putting and their inability to maintain the prices evenly left alot to be desired.
The swimming pool was very small and although it had a life guard all day, he too lacked very fundamental communication skills, he would not allow my son to wear a T-shirt in the pool, even though I explained he burned very easy - this certainly had a detremental affect on our over all holiday - as my son could not enjoy swimming in the pool.
Overall a very nice accommodation but would need the staff to have a few basic skills improved.
The First Choice reps were excellent and dealt very well with all they had threw at them.
Travel operator: falcon
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