We found the hotel to be clean but apart from that is was not very good at all. The food was terrible that was if you could brave the heat in the restaurant and find a clean table and cutlery (this was very hard to find) the lifts kept braking down; we were actually stuck in one on our first night.
Even though we were all inclusive there was no tea/coffee or even water available as they seemed to run out and when we asked the staff they said not their problem!! The staff were not interested in helping at all, on the morning we were leaving the electricity was cut off so no lifts, we were on the 6th floor and trying to get down stairs with a pram two young children and 3 suitcases without any help from the bellboys (not interested when you leave but all over when you arrive for the tip!)
It was a nightmare. I would not go back to this hotel and I strongly recommend that nobody else goes there either!
Travel operator: Balkan Holidays
Travel operator: hay travel
We holidayed in September so knew we were taking a chance with the weather.We had half a week of sun.The hotel looks great while the sun is out, very plush fixtures and fittings.
When it rained it was a different story. Buckets overflowing everywhere catching all the leaks. The restaurant was swimming! People were struggling to keep upright with their trays of food.
Only one in our group is a fussy eater, the other three of us can usually find something to satisfy,not here tho, the food is absolutely awful.
Some advice, take some smaller change with you if you can. The bellboy (beefcake would have been a more suitable name) insists on taking your luggage and then stands there until you pay him, expensive when you arrive with only 10 lev notes.
Definately not a 5* hotel, a 3* at most.
I don't think i'll ever go back to Bulgaria, if i did it wouldn't be at hotel.
Travel operator: First Choice
Travel operator: ryan air
the food leaves a lot to be desired but it is so cheap to eat out there was never a big problem; food is geared primarily towards German palets;
staff were friendly although cleaners had a habit of walking into rooms without knocking and caught my girlfriend a few times getting out of the shower!
all in all a good hotel to stay at and good value for money...
Travel operator: Thomas Cook
the staff at the hotel were hurrendous! when we ordered our water they damand pay me. and then we got accused of not paying them one night when we gave them a tip.
we asked the staff where the water park was they just smiled and pointed out the door. what a great help
the food isnt very nice in the hotel its like frozen food to be honest.
i wouldnt ever go back to this hotel.
Travel operator: baulkan
OH...real scamble for the sun beds every morning, not nearly enough of them. There will be more available in the new pool when it opens, but the location of this pool is poor comared to the main pool.
Travel operator: Concorde
The Food was excellent, tons of choice with fresh bread rolls baked on the premises and the meat dishes in the evening were great, the dining room was a bit chaotic at times, they didn't seem to have enough crockery etc so you sometimes had to wait for a few minutes for mugs or knives, didn't bother me! I was on holiday what's the rush but a lot of people moaned their heads off about it! The dining room staff were nice enough but the girls on reception and the change desk were another matter, very stuck up and a bit of a "not bovvered" attitude, I asked the girl on the change desk if she could change a note and I nearly withered and died from the look she gave me!
I would choose this hotel again, I thought it was good value for money.
Travel operator: First CHoice
Travel operator: First Choice
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