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Atac Hotel

31 of 31 hotels in Altinkum

2 out of 5 from 1 review
3 stars
Altınkum Mh., 09270 Didim/Aydın Province, Turkey

1 Review

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Review Overview

  • Cleanliness
  • Food
  • Service
  • Location
13 years ago
Having read mostly good reviews and some bad reviews about this place I booked our holiday to stay at Hotel Atac with Thomas Cook thinking it would be OK.

The hotel is located very close to the beach and many bars and restaurants but that's about all it has going for it.

Our room was less than basic with a tiny bathroom. The tub didn't drain well, the flush on the toilet was unreliable and there was never any hot water available to shower with in the mornings. On a couple of ocassions there was no water in the hot tap full stop!

We asked our rep to have has moved to atleast another room, but he didn't try very hard and nothing happened so for a week we had to put up with living in bad conditions.

AC, safe and fridge was extra. Breakfast offered very little choice. In the 8 days we were there our sheets had never been changed. The towels had only been changed because we asked for them to be done but we were told they only get changed once a week. The room had only one electrical outlet so if you have a kettle, iron, hair straighteners, phone/iPod/camera charger etc, you have to try and prioritise.

Only the night receptionist spoke English. The day receptionist was rude and didn't know how to smile! The staff tried to keep us in the hotel by saying it was unsafe to go out at night because of the gypsies and when we took no notice because it's perfectly safe, they got quite rude.

The best part of our holiday was when we had to be re-located to another hotel. When I dared to complain about the lack of water on the second occassion, the hotel owner came up to our room and was very rude and aggressive, verging on the violent side. Only then did our rep get his supervisor involved and because she experienced the owners attitude first hand when she tried to speak to him, we were moved to another hotel that very night.

Having spent time at some of the local restauarants talking to the waiters it became apparent that no-one had a good word to say about the hotel or it's owner.

I would say steer well clear from this hotel if you want an enjoyable holiday, but if it's a holiday from hell you want, this is the place to be!!
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Travel operator: Thomas Cook

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