There is the Aparthotel and an adjoining hotel of the same name, and we were in the hotel. There is only one ramp in the whole place, very steep and usually difficult to access due to cars being parked all over the place. At Reception you have to either go down or up a flight of stairs to get to the lift which is a nightmare if, like us, you had a pushchair or little help with suitcases.
Food was dreadful, repetitive, and got so bad we had to eat out the last three nights and our 2-year-old wouldn't eat anything there at all after just a couple of days.
Rooms are to be fair quite spacious but the bathrooms are tiny and had a serious hazard with the showers having a sharp drop in the basin area. Satellite TV is completely in Turkish with no English channels at all. During the time we were there the entertainment team barely spoke to us and we headed out every night it just simply wasn't good enough to capture our attention.
The pool is tiny, a small square section for toddlers which is insufficient and constantly invaded by bigger kids. I complained about the steps being loose and dangerous but nothing was done. Although the hotel is beside the beach the beds were forever taken up.
Travel operator: Jet2Holidays
Positive: On the beach (but see negative) & 3 or 4 very helpful staff, Omar & the young English lady in the pool bar, the younger female receptionist & 1 'dining room' waiter.
Negative: We chose this hotel because of the location on the beach but the beach as well as the hotel & all it's areas was overrun with packs of dogs & cats, personally I'm afraid of dogs & dislike their deposits & I hate the smell of cats especially when I exited our room on the 5th floor to find one staring at me.
Food: Even though we were all inclusive we ate out 5 evenings & 3 lunch times -there is only so much bland chicken you can eat. Although one day the owner, Mustafa, arrived & there was a lovely lasagna for lunch!
Cleanliness: There was no obvious rota for any public area cleaning - the odd spray & rub on a patch of window or a quick wipe of a table but most mornings when we came down to the communal areas there were glasses, cups etc & other rubbish from the previous evening & dirty tables & floors. The exception was the day the owner arrived. The rooms were paid a bit more attention but not could not be classed as properly cleaned - lots of hairs left everywhere in the bathroom on more than one occasion.
Hotel itself: The cleaning could have been a lot better if the hotel wasn't so run down & worn out, scruffy carpets, marked walls, unpleasant smells. The lift was out of action for at least three days so we had to use the 'back' lift - which meant going through the staff smoking area - even though there were no smoking signs.
The resort: Could not recommend it. It's the dirtiest, most uncared for we've ever visited in Turkey & the packs of dogs make it worse. Which is sad because the restaurants we ate & drank in had wonderful employees who couldn't have served you better & to the most part, the food was excellent - especially Topkapi.
Would we go back? Never, Would we recommend somewhere else - definitely!
My best tip: read reviews by senior/multiple reviewers & ignore the reviews by contributors that have only made 1 or 2 reviews as this is what mislead us & resulted in this terrible mistake of booking the Tuntas. We have learnt by this & hope you do too. Simply put this hotel & resort are to be avoided.
Travel operator: Hotels4U
Hotel tip: Don't go there.
Beds were comfy and the room had ample wardrobe and drawer space. Balcony was quite big although didn't get much sun till late afternoon.
Cleanliness was overall average, could have been better. Staff were mostly quite young and friendly and did try to make your holiday enjoyable. There were a number of issues which did spoil our holiday at the Tuntas, perhaps we expected too much.
The food was poor, repetitive with lamb beef and chicken served in a variety of guises on alternate days, lots of fruit and salads though, imagine watery scrambled eggs with processed frankfurters each and every morning. In fact we had anticipated there might have been a problem food wise so had brought some extra cash, so thanks to all the wonderful folks in the Queenshead who provided great food and service.
Can't speak for the sea view rooms, however the noise level from the hotel and surrounding bars was indescribable till 2 or 3 in the morning every morning. Might just be a generational thing but it wasn't what we wanted at all, you might enjoy it though!
Stray cats and dogs regularly visited the bar and sunbed area on the beach, was shocked and horrified to see many starving street animals around the hotel.
Drinks were limited but fine, no sign of watering down, the beer is Tuberg and was ok.
Wouldn't dream of returning to either hotel or resort, it's just not for us.
Things don’t improve around the pool area, stupidly actively encouraged by staff jumping off pool bar roof. Sunbeds very close to pool edge you will get soaked as anything goes staff don’t care control over what goes on none existent. Staff seem to think their job is to mess about pushing people or being push into pool rather than do their jobs. Reception numerously unmanned room keys left unattended bar just as bad.
Travel operator: first choice
Travel operator: travelrepublic
Travel operator: thomas cook
Met manager next morning seemed friendly. Soon realised they like to DRINK!!! Infact they get so drunk they can't speak just slur. They love to push people in the pool day or night, whether you can swim or not even if your dressed to go out. We welcomed a new member of staff she stayed 4 hrs they threw her in the pool fully clothed and with mobile the poor girl could not swim because they were so drunk they just laughed one of our friends had to jump in and save her from drowning the girl left in tears and never came back.
Then there was the problem with the parties with prostitutes the manager and his brother talked openly infront of anyone even the kids. The Police were called and the manager was arrested 3 times of which we knew of for prostitutes, parties till 4/5 in the morning and drink driving this did not stop them!!!
Travel operator: gmc
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