29 Reviews
Traveller Rating
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Excellent4
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Very Good6
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Good3
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Average6
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Poor9
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 9 months ago
We stayed at the Gokcen hotel it was the worst hotel we have ever stayed at. What can I say it was disgusting, staff where not nice we got stuff stolen from our room.
Nobody cared including the rep all in all the place was filthy never travel with goldtrail again.
Loved marmaris definetly go back.
Nobody cared including the rep all in all the place was filthy never travel with goldtrail again.
Loved marmaris definetly go back.
Travel operator: goldtrail
18 years 9 months ago
I have stayed in the Gokcen hotel about 6 times in the last two years. I have stayed there 4 times in one year and met many people there who also have been back over and over again.
The Gocken hotel is 3 star as stated and it not meant to be 5 star so people that put on reviews are going on like it should be 5 star.
The maid cleaned my room every other day, there was always clean towels and my bed was always made. Each day I went to the pool I seen the maid always cleaning rooms. They are of basic standard and aren't posh and you pay for what you get. I don't clean my bed everyday at home and I don't wash my towels every day at home so I don't see why people seem to think that on holiday the staff are meant to clean and strip beds every day.
Staff were really lovely in this hotel and I don't understand how anyone can say staff were not at all interested in its guests and they weren't friendly.
The Gocken hotel is 3 star as stated and it not meant to be 5 star so people that put on reviews are going on like it should be 5 star.
The maid cleaned my room every other day, there was always clean towels and my bed was always made. Each day I went to the pool I seen the maid always cleaning rooms. They are of basic standard and aren't posh and you pay for what you get. I don't clean my bed everyday at home and I don't wash my towels every day at home so I don't see why people seem to think that on holiday the staff are meant to clean and strip beds every day.
Staff were really lovely in this hotel and I don't understand how anyone can say staff were not at all interested in its guests and they weren't friendly.
Travel operator: goldtrail
Recommended
19 years 6 months ago
This hotel was the worst hotel we have ever been in. it was supposed to be a 3 star accom; we would class it as a 1 star. This was the hotel from hell as far as we are concerned.
The staff were not friendly at all and could not speak any English or lead us to believe they couldnt, it took 4 days before a rep from gold trail finally came to listen to our complaints, the full week we were there we did not once have a hot shower, when we complained about this we were told to have a shower between 5 and 9 at night tried this still no hot water.
We did not eat anything in this hotel as it was not clean, the rooms were very basic, and there were dirty marks all over the walls not very nice to look at. The pool was very dirty did not see them clean it, and you were not allowed to bring any food or drink even water into this place.
Gold trail should be ashamed to call this a 3 star hotel it is not fit for anyone to be in and this is also the opinion of every one else that was there when we were we would never go anywhere with gold trail again and stay well clear of this hotel.
The staff were not friendly at all and could not speak any English or lead us to believe they couldnt, it took 4 days before a rep from gold trail finally came to listen to our complaints, the full week we were there we did not once have a hot shower, when we complained about this we were told to have a shower between 5 and 9 at night tried this still no hot water.
We did not eat anything in this hotel as it was not clean, the rooms were very basic, and there were dirty marks all over the walls not very nice to look at. The pool was very dirty did not see them clean it, and you were not allowed to bring any food or drink even water into this place.
Gold trail should be ashamed to call this a 3 star hotel it is not fit for anyone to be in and this is also the opinion of every one else that was there when we were we would never go anywhere with gold trail again and stay well clear of this hotel.
Travel operator: goldtrail
19 years 6 months ago
This was the worst hotel we have ever stayed in. There was no hot water for the whole week and when we complained about this the hotel staff did not care at all.
The room was filthy, especially the bathroom - the shower curtain looked as if it had not been cleaned for months and the toilet was disgusting, with the seat hanging off.
Went down for breakfast on the first morning and was not impressed. You could not tell the difference between tea and coffee - as far as I could tell, it was a mixture of both.
We tried to see the tour rep for the whole of our stay and made several phonecalls to the Goldtrail offices in Marmaris and the UK and we eventually saw the rep about 2 hours before we departed from the hotel and he did not care one bit.
The hotel was supposed to be 3 star but there is no way it comes even close to 3 star - I am sure that my dogs kennel accommodation was of a better standard.
I would recommend never to travel with Goldtrail Travel. When I returned home I wrote to Goldtrail to complain and received a letter back stating that they have never had a complaint about the Gokcen hotel until my one and they believe the standard of the hotel is of a good standard. They even had the cheek to say that they hope we will travel with them again - no way - not if thay were the last tour operator on earth!!
The room was filthy, especially the bathroom - the shower curtain looked as if it had not been cleaned for months and the toilet was disgusting, with the seat hanging off.
Went down for breakfast on the first morning and was not impressed. You could not tell the difference between tea and coffee - as far as I could tell, it was a mixture of both.
We tried to see the tour rep for the whole of our stay and made several phonecalls to the Goldtrail offices in Marmaris and the UK and we eventually saw the rep about 2 hours before we departed from the hotel and he did not care one bit.
The hotel was supposed to be 3 star but there is no way it comes even close to 3 star - I am sure that my dogs kennel accommodation was of a better standard.
I would recommend never to travel with Goldtrail Travel. When I returned home I wrote to Goldtrail to complain and received a letter back stating that they have never had a complaint about the Gokcen hotel until my one and they believe the standard of the hotel is of a good standard. They even had the cheek to say that they hope we will travel with them again - no way - not if thay were the last tour operator on earth!!
Travel operator: Goldtrail
19 years 6 months ago
The most recent time I stayed in this hotel was October 2004, although me and my friends have visited
twice before this. We found the hotel to be perfectly clean and the room was tidy although basic.
The staff at the hotel were lovely, friendly and always willing to help.
The pool area was also clean and the pool was cleaned daily.
Anybody who has a problem with this hotel should be paying the prices for the high standard they expect. If you expect to stay in 5 star hotels they should pay for 5 star hotels. This was perfectly fine for 3 star and we found no problems at all, any of the 4 times we stayed.
I would stay in this hotel again without a doubt, the hotel and the staff made our holiday.
twice before this. We found the hotel to be perfectly clean and the room was tidy although basic.
The staff at the hotel were lovely, friendly and always willing to help.
The pool area was also clean and the pool was cleaned daily.
Anybody who has a problem with this hotel should be paying the prices for the high standard they expect. If you expect to stay in 5 star hotels they should pay for 5 star hotels. This was perfectly fine for 3 star and we found no problems at all, any of the 4 times we stayed.
I would stay in this hotel again without a doubt, the hotel and the staff made our holiday.
Travel operator: goldtrail
Recommended
19 years 7 months ago
I went to Turkey last September and I stayed in the Gotcen hotel it was horible.
The staff were not very helpful and are room only got cleaned once out of the whole week we were there and that was on the day that we left. Our shower was not warm realy when we went in it.We spent as little time in the hotel as we could the only time we were realy in our room was when we were getting ready and when we went to sleep.
We were not allowed to take any food or drink at all in the hotel we were not even allowed to take water in. The floor in our room was dirty there was mud on it thats how we new that they had never been in to clean the room even when we were out. Our beds were only made once and that was on the second day of us being there.
We never had a meal in the hotel there was a few mornings that we had breakfast but that was not much either all there was, was eggs, bread, cumcumber,tomatoes,jam and butter.
I had an excellent time in Turkey but the hotel was not a 3 star as they say it is. I don't even think it is a 1 star hotel.
I am going back to Turkey this year and I am staying in Marmaris again, but this time I am staying in the Cindy apartments which I knwo will be better than the Gotcen well anything is better than the Gotcen.
I would recommend Marmaris to anyone but I wouldn't recommend staying in the Gotcen I think it should be shut down.
The staff were not very helpful and are room only got cleaned once out of the whole week we were there and that was on the day that we left. Our shower was not warm realy when we went in it.We spent as little time in the hotel as we could the only time we were realy in our room was when we were getting ready and when we went to sleep.
We were not allowed to take any food or drink at all in the hotel we were not even allowed to take water in. The floor in our room was dirty there was mud on it thats how we new that they had never been in to clean the room even when we were out. Our beds were only made once and that was on the second day of us being there.
We never had a meal in the hotel there was a few mornings that we had breakfast but that was not much either all there was, was eggs, bread, cumcumber,tomatoes,jam and butter.
I had an excellent time in Turkey but the hotel was not a 3 star as they say it is. I don't even think it is a 1 star hotel.
I am going back to Turkey this year and I am staying in Marmaris again, but this time I am staying in the Cindy apartments which I knwo will be better than the Gotcen well anything is better than the Gotcen.
I would recommend Marmaris to anyone but I wouldn't recommend staying in the Gotcen I think it should be shut down.
Travel operator: Goldtrail
19 years 7 months ago
I suppose I should begin with the hotel cleanliness....there was none. I think I saw a maid once during my week there. Our room wasn't that clean either when we arrived, the bathroom was dirty and smelt horrible I was near sick. One of our balcony doors didn't lock, luckily we were on a high floor. Additionally our door handle of the main door was half hanging off.
Having tried the breakfast provided on our first morning at the hotel we were not impressed and didn't dare try anything else.
The location of the hotel isn't that bad but it is a good wee walk from the beach front were I tend to spend my holiday so I wasn't impressed on the location either.
The staff in the Gocken were rude, unfriendly and unhelpful. I was so shocked at how unfriendly they were as the majority of the Turkish population in Marmaris are extremly friendly and talkative. But this wasn't the case at the Gocken. They even started a verbal fight with us while we were there.
Having tried the breakfast provided on our first morning at the hotel we were not impressed and didn't dare try anything else.
The location of the hotel isn't that bad but it is a good wee walk from the beach front were I tend to spend my holiday so I wasn't impressed on the location either.
The staff in the Gocken were rude, unfriendly and unhelpful. I was so shocked at how unfriendly they were as the majority of the Turkish population in Marmaris are extremly friendly and talkative. But this wasn't the case at the Gocken. They even started a verbal fight with us while we were there.
Travel operator: Goldtrail
19 years 8 months ago
This is by far the worst hotel ever!!! Myself and my fiance just could not believe our eyes when we got off the coach at this hotel.
Goldtrail have a lot to answer for. I would never stay in this hotel again or recommend it to anyone as it was stinking.
The only good thing was that the pool bar staff were very friendly, but everything else was just terrible.
We are returning to Marmaris this year but as far away from the Gokcen as possible!!!
Goldtrail have a lot to answer for. I would never stay in this hotel again or recommend it to anyone as it was stinking.
The only good thing was that the pool bar staff were very friendly, but everything else was just terrible.
We are returning to Marmaris this year but as far away from the Gokcen as possible!!!
Travel operator: goldtrail
19 years 9 months ago
We stayed at the Gocken hotel it was worst hotel I have ever stayed at. One word for this hotel filthy. Staff not nice entertainment 0.
Stay well away from this hotel and Goldtrail travel
Stay well away from this hotel and Goldtrail travel
Travel operator: Goldtrail
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