Image of Club Mel Holiday Resort

Club Mel Holiday Resort

169 of 172 hotels in Marmaris

1 out of 5 from 1 review
3 stars
Gülp?nar Mh., 48840 Ortaca/Mu?la, Turkey
Located in the scenic surroundings of Dalyan just 20 m from the riverbank, the aparthotel is approximately 800 m from the town centre with the famous mud baths and the ancient city of Kaunos approximately 3 km from the aparthotel

1 Review

Traveller Rating

  • Excellent
    0
  • Very Good
    0
  • Good
    0
  • Average
    0
  • Poor
    1

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Welcome to CLUB HELL!!
3 years 3 months ago
We stayed at the end of September 2015 and below is a condensed version of some of the terrible treatment we received from Club Mel and sunshine.co.uk:

We had flu-like symptoms and diarrhea after eating breakfast and dinner at Club Mel which ruined days of our holiday.

KITCHEN: two out of three lights were not working in kitchen. Washing machine in front of kitchen sink.

BATHROOM: No light in dark shower cubicle, also unclean with hairs on shower walls and tray on arrival. Brown fermenting shower excrement leaking from the tiles around the base of the cubicle. Bathroom not swept and mopped for seven days. None of the bath towels were changed in seven days. Finally received a change of towels, one had large holes in it whilst another had stains of what looked like faeces or blood. Toilet seat was so filthy I had to clean it myself with sanitizer. Toilet bin had faeces on it from previous guests. Bathroom mirror was not cleaned in seven days. One of only three lights in the bathroom blew, bulb was finally changed after repeatedly asking for three days. Debris left in the sink from changing the bulb. No mosquito netting on bathroom window which was definitely required. Dark patches in corners of the floor from not being cleaned properly.

DINING ROOM: Had to sanitize the dining room table because it was filthy and floors weren't swept and mopped for seven days.

BEDROOM: No clean sheets in seven days. When we did receive sheets they had holes in them. Blanket on the bed was removed and not replaced which was required as it was cold at night.

FOOD: The amount of flies around breakfast was shocking. We were told dinner would be 50 Turkish Lira, when the bill came it was 58 Lira, when we queried the 8 Lira increase we were met with a defensive attitude that created an uncomfortable atmosphere. Club Mel have since denied that we had anything to eat there!!

HYGIENE: completely shocked at the lack of hygiene and could not believe any company would advertise a hotel that was run in such a way as to put guests health and safety at risk.

HOTEL STAFF AND MANAGEMENT: We brought Saffet, the hotel manager, to the room to show him the poor state of our apartment. He said it was not acceptable, apologized and said the cleaners would give the apartment a thorough clean the next day. 
The next day The cleaners came whilst I was in the bathroom and pounded on the apartment door demanding that I open it. They were relentless with the pounding on the door and were shouting to open it to such a point that I had to open the bathroom window to tell them I was in the bathroom. One of them shouted to me I had five minutes to let them in and I said come back in fifteen minutes to which she said I couldn't have fifteen minutes. I went to speak to Saffet and told him what had just happened, he was very nonchalant and answered "my girls would not do that" and then he proceeded to say he was 'on his holiday wind down time and did not want to be disturbed by this matter any further.


We tried to resolve this problem by contacting sunshine.co.uk from another hotel. Jane advised us to leave Club Mel and to pay for the first night at the hotel we were calling from and they would transfer the rest of the money from Club Mel and the difference to compensate us for the inconvenience. Jane then told us we would get a call back with an update on the money transfer from Club Mel.
Two hours later we rang back and spoke to Sarah, who informed us she had taken over from Jane, and we asked about the money transfer and Sarah replied that it wasn't going to happen. When asked why not she said Club Mel had refused to release the money and there was nothing sunshine.co.uk could do to help us and we would have to fund the whole expense ourselves. We told Sarah we did not have the funds to do that and she repeated there was nothing further that sunshine.co.uk could do for us and we would have to resolve the matter through the complaints procedure once we arrived home to the UK. When we raised the fact that we would be stranded and homeless in a foreign country Sarah still refused to help us and reiterated there was nothing sunshine.co.uk could do. We made it clear we were not happy and would be seeking legal advice for this appalling treatment.

Stay at Club Hell and book a holiday through sunshine.co.uk at your own peril.
Cleanliness:
Food:
Service:
Location:
Entertainment:

Travel operator: sunshine.co.uk

Hotel tip: DO NOT STAY HERE!!!

Ask a Question

Got a question? Ask our community of over 1.5 million users.

Post your question

Book Your Stay

Looking to stay here? You can check the accommodation availability and get the best prices using the link below:

Holiday Truths Forum
Holiday Truths Forum